Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2580 Views
  • 0 replies
  • 3 likes

Sim use in a mobile router

I can't seem to find out if I can use my sim on a mobile router in my motor home. Ive got unlimited data but using my phone as a hotspot is not ideal.

Underground Wifi - Dropped stations

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.Unfortunately it appears there are stations in central London where Three no longer offers...

TSR by Regular
  • 7362 Views
  • 25 replies
  • 1 likes

Cell band gone?

I’ve been using 3 broadband with a Huawei B818 for well over 12 months now. All has been well having forced the band selection to band 3 (my mast has both band 20 & 3)Just last week my internet fell over, after some testing it seems band 3 has gone. ...

D00B by Fledgling
  • 571 Views
  • 1 replies
  • 0 likes

No internet connection on Mobile data

Hey, I’ve been having this issue for the past 2 weeks ever since coming back from a holiday abroad, internet worked completely fine before the holiday. Mobile roaming is on and connected I can see the 4G/5G symbol on the top of the screen (I’m on a i...

NETWORK OUTAGE WARNING TEXTS FROM THREE

I have 2 "3" PAYG phones; how come only one receives a warning text from "3" when thereis planned engineering work affecting my postcode?

Geluk by Key player
  • 1321 Views
  • 3 replies
  • 0 likes

Top up problem

I have purchased £10 cash credit by card and activated it by calling 444 line with the voucher code and a message of successful activation has been received as well. However, checking my account, there is £0 cash credit and the data is not functionin...

Fish by Fledgling
  • 1557 Views
  • 3 replies
  • 0 likes

New features

Come on Three UK, it’s almost 2023 now, still no esim support for mobile phones! Also would like to see Visual Voiicemail too, Three is the only major network not to offer these!Ive also noticed Three have increased their annual price rice from 4.5% ...

a_ukboy by Active
  • 2118 Views
  • 4 replies
  • 2 likes

Moving network

I'm wanting to move on to giff gaff and keep same number on my three

Chipper1 by Fledgling
  • 810 Views
  • 2 replies
  • 0 likes

Will I be charged per day if I turn roaming off?

I'm traveling to the US next week and my understanding from chatting to a Three representative is that I will be charged £5 per day for using my phone for *anything* while I'm there, even if I'm only sending a text and not using mobile data. But does...

Mander by Fledgling
  • 2023 Views
  • 4 replies
  • 0 likes
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