Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34470 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11979 Views
  • 2 replies
  • 4 likes

Best solution Not receiving text or calls on payg sim

Hi,I am not receiving text or calls on my new payg sim even though i can send texts/calls to others. How can i correct this please? thank you 

Roarrose by Fledgling
  • 1847 Views
  • 2 replies
  • 0 likes

Phone not delivered

Has anyone else place a order for a device to be collected from store to be told 8 days later your phone upgrade has been delivered when requesting an update on upgrade

Finnegan by Fledgling
  • 1651 Views
  • 3 replies
  • 0 likes

No service abroad

Hi,I have no service whatsoever and I am abroad in Spain on my own. I have an iPhone 14, i have mobile roaming switched on, I have reset my phone, I have tried the mobile network manual option, nothing is working. On my way I spoke with someone else ...

Shocking speed

0.89mbps yes you read that right, 0.89mbps on a 36mbps connection, network being choked again, I can't even stream an SD VIDEO on youtube, how do they keep getting away with this 

AJ147 by Active
  • 1482 Views
  • 3 replies
  • 0 likes

Visual Voicemail.

**Tired of Waiting for Visual Voicemails on Three**Is anyone else out there just exhausted from waiting for Three to support visual voicemails? It feels like every other carrier has this feature, making managing voicemails so much easier and more eff...

Tyler by Fledgling
  • 5966 Views
  • 12 replies
  • 8 likes

Data topup

Hello, please how do I get my data topup 

Dami by Fledgling
  • 982 Views
  • 1 replies
  • 0 likes

Network Issues

Hi, I have a contract with Three for Dual Sim Cards. I would like to activate my wifes sim card which is not working or maybe replace it. But the sim card has some payments that needs to be paid so I would like to know what those payments is about? B...

Renewal of sim only contract

Hi folks, my 24 month sim only contract ends early July, Three are offering new customers 12gGB unlimited calls and texts for £12pcm and first 6 months half price, but renewals are £26pcm!Anyone have any ideas on how to get the £12pcm deal or better....

SimonC64 by Fledgling
  • 2034 Views
  • 2 replies
  • 0 likes

My 75GB expiring on July 4 was removed

Its actually annoying how you guys or one of the customer care remove my 75GB expiring July 4.I have work to do ,I can't  connect to get you.Your phone no are not giving option to connect  to speak with customer care .Its just a mess .Kindly restore ...

89 by Fledgling
  • 826 Views
  • 1 replies
  • 0 likes