Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Account log in

Why can I not update my account details it’s kicked me out of my app

Switching Number

Hi,I'm joining Three from EE. I have a PAC Code ect but when I enter my temp Three number on the switching page, it comes up with the following error message..."Please enter a valid Three phone number. This should start with 44."I'm very confused...A...

Best solution Roaming charges

What are the roaming charges for egypt ?

Can't receive calls or text messages

Ported my number over from ee last week and haven't been able to receive text messages or phone calls ,everything else works fine, been on live chat twice now, was told it's probably a faulty sim card, received a new sim this morning and it's still t...

Renew

I have recently joined 3 with my pay as you go sim card and my first monthly bundle has run out and I need my next monthly bundle to renew and renew automatically every month. I have topped up my phone with £35 but do not have any calls, texts and da...

Can someone please help. Pay as you go sim installed in old direct debit phone not working.

I need to set up a pay as you go sim before tomorrow morning 17/06/2023. installed sim put £15 data package on sim (from another phone) but the sim will not connect to the network on either this phone or other 3 handsets. phone will receive text and ...

Long term outage West Lancs

Have been without our severely limited phone and 4g SIM Broadband for 7 days and it has taken me 6 hrs to finally get an answer on how long the outages are going to last.Another 7 days... Imagine trying to work for 14 days without the internet when y...

PAYG sim to contract phone

Hi folks. Got a contract phone but last time I went away was stung with silly daily and other random roaming charges. my wife in same network but PAYG had no issues at all and no extra charges. I wondering if I can put a PAYG sim in my contract phone...

Ported from GiffGaff and I am Unable to Receive Calls or Texts

Hi, I have a problem which as far as I can tell seems to a fairly common one. I have ported my number and I can make calls and send texts but cannot receive them.I have 'chatted' with 3 different agents and cannot get them to take me seriously, I am ...

Privacy : Personal Information and Data

I am concerned about my Privacy and Personal Information in 3 Network: It has come to my attention that I am been subject to Stalking via my Mobile Phone which technically possible with the help of Network.While my Legal Assistant is investigating th...