Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 22758 Views
  • 23 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 8217 Views
  • 2 replies
  • 3 likes

Unable to re-register on three

Hello I am unable to register again on three app because I forgot my previous email which I used before but this time I want to update new. Kindly help me  so i can add some other service plans in my current three sim.thank you 

Garima3 by Fledgling
  • 900 Views
  • 1 replies
  • 0 likes

Best solution Voicemail

How long are voicemails stored? Is it 14 days if not listened to, and 7 days if you do listen to them?

Anonymous by Not applicable
  • 3462 Views
  • 4 replies
  • 0 likes

PAYG to Monthly Contract Number Transfer

I recently purchased a Three contract SIM with a view to transferring my existing Three PAYG number to it.  However, I was told that there's an on-going issue with Three's systems which prevents this from happening at present.  I checked with Three c...

mtatte by Fledgling
  • 5880 Views
  • 6 replies
  • 0 likes

Unusabe Network

I’ve been paying for years and years, only to have poor to no signal, regardless of my location in the country - be it Scotland, Yorkshire, Wales, the Midlands, or even London. This issue persists across many different types of phones. The data signa...

Cannot do phone calls

I am trying to make phone calls but I can't. Is it possible that this happened because I had not pkenty of money in my bank account and  Three couldn't withdraw. I payed in the evening providing my bank account details after I topped up my account. B...

Bugi22 by Fledgling
  • 899 Views
  • 1 replies
  • 0 likes

Data abroad

I’d like to buy data for abroad. Is that possible?

Aws by Fledgling
  • 1380 Views
  • 2 replies
  • 0 likes

esim replacement issue

Hi. I currently have a Three eSIM in my iPhone XR. However, I’ve just purchased a new iPhone 15 pro max and I’m looking to transfer/replace my existing eSIM number over to my new handset. I’ve spoken to Three customer services many times and visited ...