Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Please stop the extra request for additional data

I was given extra data but I want to cancel this add on

Three & NW10 = Completely unreliable service

Network down in NW10, come on three what's going on, you keep failing in NW10 and it's just not acceptable in 2023

Hi i would like to change my old three number pay as you go number ny new three number . Thank you

Need to switch off voicemail

How do I switch off my voicemail.

TFL Underground doesn't connect using AKA on OnePlus phone

I'm trying to connect my OnePlus 8 Pro phone to the TFL Underground WiFi. It used to work logging in via the Virgin media WiFi account. It then also intermittently worked when using AKA connection, whilst the Virgin SSID was still visible, but in the...

Pay as you go uk

I'm very disappointed if Three so many years lm almost 10 years use these next work I'm mostly of the time lm fill robd bicus top upan after 1 day 1 week I have to re top up Also sistem not working well price increase an not support any more the th...

Can’t receive calls

Migrated from 02 last week, can make calls, receive and send texts etc but CANNOT RECEIVE CALLS.Have been into store three times with promises will be sorted by next day but still no good.Had anyone any idea how to resolve?thanks

Best solution Unable to connect to Wi-Fi camera

Hi,I have a Wi-Fi indoor camera at home to keep an eye on the dog. For some reason it won’t allow me to connect to it using the app that comes with it to see the live video on my iPhone when using the 3 network. If I change to O2 or using Wi-Fi it co...

Best solution Emergency Alert Test

Hi Everyone, We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use. There's been a few threads created ab...

Best solution SMS still considered low priority traffic?

I seem to recall reading in some technical documentation somehwere that within GSM networks (and presumably in subsequent generations as some of the functions were still based on the standard) that SMS delivery was considered 'best efforts' and would...