Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

PAC Issue

Hi, bear with me on this as might be a bit long winded.Took out a new contract in May 23 but did not bring my old number across at that time as still had 3 months left to go on my EE contract.Requested a PAC code from EE last month and last week I di...

London coverage

Hi, I live in the north east and been honest the coverage with three around here is spot on. Never had an issue. I’ve just got a new job that requires me to take trips to London frequently, I was there all last week. The coverage on three was terribl...

Not Receiving Santander OTPs

Ever since I changed over to the Three network, I've not been able to receive One Time Passcodes (OTPs) from my bank (Santander). I've contacted the bank who have verified my phone number, and that the messages are being sent, I've contacted Three wh...

Just a terrible provider, nearly 2 months and I still can’t receive texts or calls!

Needed to move to an esim so I went into the 3 store in Southampton and they told me that even though I was a current 3 customer that I needed a PAC code to transfer from a physical sim to an esim. I did this, the new esim arrived and I could not rev...

Network outage

Woke up this morning to a network outage. Or rather "planned maintenance" on the mast. I am told I will have no signal for 72 hours. The same thing happened a few weeks ago. Surely it would be good business practice to send an sms to affected custome...

Mobile data - Netflix / YouTube

My Xiaomi 12 Pro phone connects to the local 4G mast (5G not in my area), and while I don't get a great signal strength, I'm able to watch Netflix perfectly - no buffering, just great playback.If I try to browse on my phone, or stream from something ...

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