Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calls

Anyone in Hull having trouble making/ receiving calls this week. Good job at wasn't last week I needed and ambulance. Will we get a refund?

Calls

Hi I haven’t been able to make calls out today, even though I’ve got unlimited and bill is up to date. Any ideas please

Does three app allow you to access voicemail messages?

I am abroad and don't need my phone(make or recieve calls, etc), so I don't enable roaming. I don't want to pay extra for that. But sometimes people leave voice messages for me. Can I listen to them on the app (official three app) via internet, I hav...

I can’t dial out after being abroad last week

I came back from Greece last weekend and I can’t dial out on my phone even though it has 4g and bars. This happened a couple of years ago when I returned from America. I couldn’t dial out for months then and 3 were useless. Not sure how it fixed itse...

Second Monthly SIM card not working

I bought a two pack of monthly sim cards that are already paid for. The first one worked but the second one doesn't. It keeps saying "you may be out of data from free" and I had to manually imput the new number in the three app which still does not w...

Cannot make or receive calls

I am unable to make or recieve normal mobile calls. Nothing happens when I dial any number from voicemail to another person, nothing is working. I can see that I have 4G connection but it does not mean anything. I have switched my phone on and off, g...

Can't reply to automated texts

I need to reply to a 4 digit number (NHS) but my phone isn't sending the message. Text message to normal mobile numbers is working fine I need urgent help with this please

Going abroad

I’m going to turkey tomorrow and I have a advanced plan on pay monthly unlimited minutes and texts 100gb data with data passport's am I still eligible to use my phone as I would back in uk without incurring any extra charges ? Thanks

Unable to make or receive calls.

As it seems with many others I am unable to make or receive calls since the 3G switch off despite my phone, a Motorola Moto E5 Play, being compatible according to the Three website. I have checked all the network settings & 4G settings are all correc...

Cannot make or receive calls on 4G..

I have an iPhone, and for some reason.. the last few days I have not been able to make or receive calls on 4G, even tho I have all bars and WiFi etc. If I switch my phone over to 3G I can make and receive calls, but there’s no bars?! What on earth is...