Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Three network Call centre scam

Hi,I am here to talk about a huge scam i have used three network for 15 years and for the last three months i have been trying your call centre and they had on of the worst service in my hole life i have lost around £550! i will not be using this se...

Network keeps dropping repeatedly

Hi, We have been with 3 for just over a month now and for the first 2 weeks it was brilliant. However for the last 2 weeks, our Internet keeps dropping out every half or so!We have tried resetting the router, moving the router, updating phones etc...

Best solution Randoms receiving calls from my number

Hi. I have had a few people call over the last couple of months saying I’ve tried to call them. These are people I don’t know and I haven’t tried to call them at all. Anyone have any idea how to stop this/what’s caused it? Thanks

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks

Can't send sms to android users

Hi , I have an iPhone 13 on unlimited taffif with 3 , when I try to sms android users number I get in red Not Delivered ?Ive turned off iMessage , and experimented with other settings in messaging to no effect ? My daughters is on the same tariff and...

Consumer to business mix up

I was originally a three consumer customer but at thr start of December decided to take out a Three Business contract. I was told that bringing my mobile number over to Three business wouldn't be a problem and just a simple C to B transfer. My number...

Unable to send international text message

I am unable to send a message to an international number.My account is in credit.It has worked in the past but not working now.Please help

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me. Imessage works fine and I can call and surf and I can send texts outbound, but whe...

Unactive phone number

Hello. I need to check my old phone number if its still active as I urgently need it.

Increase in Spam Calls that spoof UK numbers. (Diesel claim, robocalls)

Over the last few weeks I’ve started to get unwanted spam phone calls to my mobile on Three. I’ve had the occasional one previous, but now I’m getting 5-6 per day.All the numbers “look” legit, as if they are from numbers in various towns around the U...