Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32497 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11377 Views
  • 2 replies
  • 4 likes

Am I the only one having network problems since the merger?

I've had nothing but problems since 3 announced they've completed the merger. Always had the best network coverage of all the family mobiles. But not anymore.  Problems making and receiving calls. Online apps not launching straight away or working at...

can't successfully make calls out/receive calls

For last four days I consistently can't call out.  When people call me the phone just rings and rings or says I am on another line, when I am not.  Friends are sending me screenshots of the calls they are making to me, I am getting no notification.  ...

Hi

Hi I'm new to the 3 community hopefully I will be hopeful on here if you can't find Questions we need 

Atk78 by Fledgling
  • 1003 Views
  • 2 replies
  • 2 likes

No signal for 20 hours

I am not able to make/receive calls and texts. Data is completely down as well since yesterday afternoon (4/7/2025). It’s been completely off for over 20 hours.

DKop by Fledgling
  • 1163 Views
  • 1 replies
  • 0 likes

Really bad signal and 5g

Since the merger with Vodafone, my signal has been terrible, struggle to make phone calls with 90% of them cutting off saying network busy. And my 5g speeds have been terrible. I'm paying for a service that I can't use

LukeB132 by Fledgling
  • 6639 Views
  • 25 replies
  • 10 likes

Can't make phone calls

Phone won't dial out at all - I have reset it, and the 3 coverage checker claims there are no issues. I need to be able to make a call quite urgently.

Paul8 by Fledgling
  • 1965 Views
  • 3 replies
  • 0 likes

PAYG eSIM. Problems

I can send and receive text on WhatsApp but not pictures. I can access instagram but no websites - safari, google, bbc etcI’ve checked the APN settings and all fine. apple iphone 13HELP !!

JohnnR by Fledgling
  • 882 Views
  • 1 replies
  • 0 likes

No data with full 4G signal

So recently I've stopped getting data on my unlimited data plan. I use tethering for my Internet and have never had a problem till 5 days ago. Calls and testing seem fine although there are some new drop it's that happen on occasion, again starting a...

Skirrow by Fledgling
  • 1456 Views
  • 1 replies
  • 0 likes

3 not connecting

When people ring, nothing indicates an issue. No voice mail, nor a message to saw missed call. At times over the last two weeks until able to ring anyone. Having this issue will all 3 tariffs being used .3 is not giving any indication off a problem. ...

RamK by Fledgling
  • 594 Views
  • 1 replies
  • 0 likes