Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5G a dream

Live in North London and 5G is a dream on my mobile…should have it…and have been with 3 for over 15 years…used to talk to Scottish people and Indian last 7-8 years…but never resolve big 5G issues…and bills just go up and up…new customers get deals…ba...

Change my plan

I would like cancel my current data plan

Outrageously Bad Network

Network is now so bad on three I would get more signal if I cancelled my contract took the money I spent on that contract and burnt it . I could get better Comms with two empty yogurt pots and a length of string . How can they justify charging a sing...

MMS not sending

For some reason, my MMS messages are not sending to non Iphone users. I have my spending cap increased to well over the amount to send a picture message. Myself and my sister have the same issue with picture messages to non iphone users. Any recommen...

Three network problems

Is anyone having issues with the three network? Particularly since 2am my services are intermittent and my other sim (smarty) can't make or receive calls and VoLTE is switched on (I know this isn't the community for smarty just thought I should menti...

Calls has poor quality to landline but fine for mobile numbers

Hello,Anyone has any idea on the issue I am facing. It has be going for really long time. When I call any other mobile number there is no issue with the call but if I call any landline number, the call has a poor quality and my voice has drops in the...

No network or WiFi

No signal at all in phone or in WiFi on all devices. WiFi is down every day for some time and now no Network at all …

Hi

Hi on my new phone Moto G34 I an only make and receive calls from landline numbers only any other or mobile numbers it won't allow making or receiving calls please if anyone knows why?

INABILITY TO MAKE CALL TO NIGERIA AFTER GETTING CALL ABROAD ADD-ON

Hi guys,I have been trying to makes calls to Nigeria with my three sim, also this same number is trying to reach me , they need to confirm the line is actually mine. However, whenever i dial any Nigerian number , the call terminates immediately.I wen...

Sometimes get people calling saying I called them

On several occasions I've had people whos number I don't recognise call me and say that I have called them from my number. This is worrying it happened at least 5 times on odd occasions. Every single time I have not called the person. Any advice or h...