Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32881 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Network Provider Settings

What are correct Network Provider Settings, also were these recently updated..? 

MMT by Fledgling
  • 977 Views
  • 2 replies
  • 0 likes

Broadband Speeds

i am really disappointed  with my new Three broadband,  my download speed is terrible, even having the Three hub, in the same room as my computer, i still have to use Ethernet cable for my computer and still is very slow. Three told me to move my Hub...

Network down

From July 11 afternoon the network is down

Maria007 by Fledgling
  • 925 Views
  • 2 replies
  • 0 likes

No calls for over 3 weeks

Both my husband and I haven’t been able to make or receive calls. No way this can keep going on! 

WiFi calls

Still can’t make WiFi calls for 3 weeks now 

Viewing apps

Hi I’m having trouble viewing you tube and flix any one else having these issues 

Ash4 by Fledgling
  • 697 Views
  • 1 replies
  • 0 likes

Mobile data network

Mobile data has not been working for two days now ?. Is anyone else experiencing problems?

Voice Call Issues??

I’ve just been told that someone has been trying to call me for the past 2 days and hasn’t been able to get through. I’ve just used my landline to call myself and although my landline is ringing, my mobile is not. Seriously?? What is the issue here p...

Sotonye by Fledgling
  • 882 Views
  • 1 replies
  • 0 likes

22 years is long enough

Three UK have still not allowed customers to switch off or switch on their voicemail after 22 years, unless they contact CS. Please can this change now, as a matter of urgency. Thank-you.

Anonymous by Not applicable
  • 1430 Views
  • 4 replies
  • 0 likes