Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Number doesn't exist

Hi, I'm currently in South Africa with roaming set up. When people try calling me from the UK it says my number doesn't exist. This is bad because it's the number on my CV! Any advice?

Data

I can't fully use my 75gb data, i just got my 3 sim few days ago, is there anyone knows?

Network and Data steadily getting worse since July

Since July the network coverage and data in our village and around West Norfolk has been steadily getting worse. I used to have a decent signal outside and could happily stream audio/video, video chat etc.. Now I'm lucky to get anything! I've tried d...

Use Busy when someone calls me

Hi everyone. I’m having a problem. When some one me, it says user busy. It happens with all the calls.

Internet connectivity is terrible around Leeds city center since this morning

Internet connectivity has been terrible today. Nothing is working especially with the broadband.

Using external modem and Three 5G hub as a router only

I am getting an external 5G modem (i.e. one that is mounted outside, to receive best signal) and want to connect it to the Three 5G hub for use as the router. Is it as simple as plugging the Ethernet cable in to one of the LAN/WAN ports on the Hub, ...

No Network

Over the past months I have no network when at work ( both within the building ans also outside in the area - so cannot use internet/ emails/ messaging ...calls . Phone seems to work everywhere else and it was working fine? Says I have 4G but virtua...

Data completely cuts off from

In the last 5-6 days of my billing cycle my data completely cuts out! It shows and says 4G in the top corner but when I try to use anything other than calls and sms nothing connects or works until I hit wifi and then my phone blows up from messages/n...

One off and monthly charge for go roam pass

A family member on a lite pay monthly plan is trying to buy a one off 7 day EU roaming pass but when adding to basket it is asking for the one off cost of the pass ( expected) and also a £16 monthly charge ( unexpected!) . Is not possible to just pay...

Network issues

The last 24-48 hours, the network status page has been saying that works are being done in my area (RG2 9). I've tried to find a resolution via the Live chat, over the phone, but they keep gaslighting me and trying to convince me it's a device issue....