Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34514 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12002 Views
  • 2 replies
  • 4 likes

Poor connection during landline calls only

Poor connection during all landline calls. Person at receiving end of my phone call (multiple places - doctors surgery, hospital departments etc) states that my call is breaking up, they cannot hear me etc. It is extremely frustrating and happens eve...

CTaylor by Fledgling
  • 778 Views
  • 4 replies
  • 1 likes

Making and receving calls

I've had an issue making and receiving calls since last Monday(14/07).I've tried all the trouble shooting bits, and it did work for a while, but I've been out today, and since I've got back, I can't make calls at all.Called Three, they've said there ...

Best solution Scam or not?

Hi , I got a call from this number:” 02********” is this from three?

asef by Fledgling
  • 580 Views
  • 1 replies
  • 0 likes

Best solution Travelling to Turkey

Good morning. I am due to go on holiday to Turkey for 2 weeks. What options are available to me so I can use my phone?

TCCSHEP by Fledgling
  • 1391 Views
  • 4 replies
  • 0 likes

Can’t receive calls or texts

So I’m new to Three, have a payg sim, it will not receive calls or texts. Tried calling it myself from home, just get a voicemails saying this number is busy

TedRob by Regular
  • 879 Views
  • 1 replies
  • 0 likes

Ongoing Poor Signal Strength DN4 area

The signal in the DN4 area has been very poor for some weeks, Three have said it should have been repaired by yesterday but the signal hasn't improved. Is there a process/mechanism to seek compensation or a reduction in monthly payments for my data p...

Davidri by Fledgling
  • 655 Views
  • 1 replies
  • 0 likes

Poor roaming service from Three

Move from EE to Three in June as I wanted plan with data roaming in the EU for holidays. Got a 12 month 80GB data sim only deal which includes 12GB Go Roam in Europe for me and my partner and I advised son and daughter to do the same (we had a Family...

SteClay by Fledgling
  • 1057 Views
  • 3 replies
  • 0 likes

Data roaming

I am going to Germany for a 4 week holiday. What is my best option if I want data? Presuming I will use data every day?I find the offers and packages confusing 

Data roaming not working again

Hi, my son has gone to Spain and yet again his data roaming is not automatically working. He’s had the text to say his go roam pass is active, he’s tried to manually select a network but none work. He’s switched phone on and off, he’s checked his spe...

MM2 by Fledgling
  • 1034 Views
  • 2 replies
  • 0 likes