Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Near zero coverage in Stotfold Hitchin

Near Zero coverage in SG5, Stotfold. Three is not fit for purpose. Cannot wait to get out. Diabolic network.

Reactivating my old phone number

Hi, I have am unable to access my personal accounts as my old phone number has been set up on there. I have set up 2FA on my accounts but as my mobile phone was stolen the only other way to gain access instead of the MA app is the old phone number. ...

Does my contract include free Roaming passes

Hi, I'm on the Adv Sim 100Gb Dat Unlimited, pay monthly. The contract started in July 2023 but have been a customer for years. Can anybody please confirm if I have the free daily Roaming passes as I can't seem to get a definite answer.It mentions val...

Cutting out

Has anyone WiFi cutting out really bad for the couple days

Roaming not working

Have bought the Go Roam pass as i’m in Tenerife, it says i have 4G but nothing will work and i cannot use my data, roaming is switched on, i’ve turned off automatic network selection and tried restarting my phone

Data roaming- Croatia

Hi I am travelling to Croatia for a week- and I wonder what will be the cheapest data roaming option I could choose?

No internet on mobile data

As of yesterday I am able to use Internet on mobile data when I am not on the WiFi. I can still make calls but no internet at all.

Network Access

anyone losing access to network? Mod note, post title edited for clarity on the subject

5G SA ( standalone )

Hi,Anyone seem 5G SA ( Standalone ) on Three…Is showing on EE. Vodafone & 02 since iOS 18 ( but not Three )Thanks

5G Masts Telford Area Only

Three 5G masts has completed in Telford belowRandley, Telford TF3 2NPHalesfield 16, Telford TF7 4QSPrincess Royal Hospital, Telford TF1 6TFBagley Drive, Wellington, Telford, TF1 3NPThree 5G Masts has installed 5G antenna panels but not active yet (no...