Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Back Thank You 🙏

Thank you for your hard work in getting our beloved Three network up and running again I bet you guys have had a tough day of it.But yeah happy to say that all x4 of our three mobile accounts in Gloucester as of around 8pm 1st December ,are now singi...

Allowance/billing problem

Hi there, my spend cap should’ve been set to £0, and has been since the start of my contract some years ago. I got a text today saying that I owed three £99,999 for out of allowance expenses, but when I look at my allowances on the app it shows £0 ou...

Network Issues - 01/12/2023

Hi Everyone, A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused. Hopefully this will be resolved ...

The worst signal of any network!

Only been with 3 a week, the online checker said I would have good strong signal.I’ve come from EE and Vodafone prior to that, seriously considering thinking of going back to EE and paying a couple of pounds extra for a phone I can use!

Student Saver SIM - "Expired" - part 3

And yet again, my student saver SIM package has "expired" despite having several months left on it.Why have they got this so completely wrong?

Team efficiency

android find shows the usage,I have proofs like screenshots that I have used phone to call with 3 number but three tools can't find out with the same IMEI, three backend team is technically not good enough to check the usage even after providing the...

Internet not connecting

I have a prepaid sim and it’s just stopped connecting to the internet. It shows up as 4G but I’m not able to open any internet based apps or pages. It was working earlier today when I was in Belgium but hasn’t worked since I got back to London. Pleas...

Issues with my SIM

I took SIM card in September 2023. But was registered with my friend name. I want to change it to my name. And also I took top up today with 10 pounds. Payment was successful but I am not receiving singles. Kindly look into it. And sort it as soon as...

Wr4 ***

Hello, how do I pay the card?

PAYG Can’t use Service

I topped up PAYG sim and bought at 30day unlimited mins and text with 10gb data on October 29th.It’s been a month and I still haven’t been able to use my package. During this time I have contacted 3 numerous times, they’ve tried reactivating the pack...