Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34306 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11918 Views
  • 2 replies
  • 4 likes

5G Mast fault in leek Staffordshire

There is a fault apparently with a mast near to leek in Staffordshire that has meant my 5G broadband has been extremely slow for over a week. Anyone know the eta fix for this mast ? 

Chiefie by Fledgling
  • 228 Views
  • 2 replies
  • 1 likes

Xmas wishes

Dear Three UK Team,I hope you are all doing well and enjoying the festive season. I wanted to take a moment to wish the entire Three UK team a very Merry Christmas and a Happy New Year.Thank you for the service, support, and reliability you provide t...

bluesky

On log in screen, i keep getting incorrect password, even after re setting it. Any fixes ? TIA.

JAMIE123 by Fledgling
  • 204 Views
  • 2 replies
  • 0 likes

Unable to receive/make calls when connected to vodafone wifi

We're unable to make or receive calls when connected to wifi at home, we have to turn off wifi in order to make calls.Both have iphone 17, vodafone broadband and Three ultimate phone contracts.IOS 18, network Three 64.2. Calls via whatsapp or messeng...

Signal

Why has my signal got bad use to be ok but last 2 months I have 1 bar or nothing. What’s changed ? 

Fishcake by Fledgling
  • 170 Views
  • 1 replies
  • 0 likes

Pixel 10 5g connection issues

I've just upgraded from a pixel 8 to a pixel 10 as the deal Google offered me was too good to turn down. I previously didn't have any 5g coverage in the pixel 8 no matter where in the country I was (my wife's and friends phone would have 5g but not m...

Network and poor signal

Is anyone else in the RM16 *** area still having network issues.I have only been able to get 1 bar of signal for over 3 weeks now.Contacted Three and was just told there was work going on in the area.

RobbieK by Fledgling
  • 221 Views
  • 0 replies
  • 0 likes

Network issues

Is anyone else unable to make or receive calls, I'm in North Norfolk

Network

Hi could somebody help with this issue please ive got an iphone 13pro ,since the massive outage 3 network had i keep getting loads of missed calls and people saying my phone doesnt even ring it goes straight to voicemail ,i cant fathom whats going wr...

Shane2 by Fledgling
  • 264 Views
  • 1 replies
  • 0 likes

Fedupwales

I live in an area where 3 have had a network  problem since EASTER which they blame on a third party possibly open reach. But the internet still work at about 15m. Since Vodafone went live the local Vodafone cell swamps the problematic 3 cell with th...