Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 19807 Views
  • 22 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 7608 Views
  • 2 replies
  • 3 likes

WiFi not working

My WiFi calling is not working no icon on the left side of my phone I have WiFi calling on my husband iPhone is working so why isn’t mine?

Moving old 3 number to new 3 sim

I am looking to purchase an 'existing customer offer' for a sim. Would I still have to move my number through another network or can I now transfer my number directly via 3?

Alam03 by Fledgling
  • 132 Views
  • 2 replies
  • 0 likes

WiFi calling stopped working

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.I use BT broadband. I have a wireless router.I have had the same setup for two years and had no problems until now.Since this morning, I have been una...

GHunt92 by Fledgling
  • 1032 Views
  • 23 replies
  • 0 likes

Roaming go with I’m number to France then Germany

I brought 2 SIM cards for myself and my son to travel abroad from the USA. Both of ours worked perfectly in London and in Paris. My son SIM card is working just fine he’s on an android. Mine on the other hand is not working   I even replaced the phys...

Hi

How do I stop my subscriptions with 3pay 

Alig46 by Fledgling
  • 69 Views
  • 2 replies
  • 0 likes

New sim

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7-day Go Roam Europe pass

When should I purchase 7-day Go Roam Europe pass. Before I arrive at destination or after.

Boab by Fledgling
  • 98 Views
  • 1 replies
  • 0 likes

Best solution Wifi Calling not working on on of two phones on contract

I have two Phone a Iphone 16 and Iphone 15 both running IOS 18.5. The Iphone 16 has stopped wifi calling. I have done all the normal resets, reboots, and even reloaded a new esim into the phone, but still no Wifi Calling. If I put them both into airp...

Connectivity

I can get mobile internet although I’ve got roaming abroad and enough data.i have had it this holiday so I know my phone is enabled 

howard1 by Fledgling
  • 72 Views
  • 1 replies
  • 0 likes

Using phone abroad Italy

I'm on unlimited for everything with no spending cap but in an emergency situation today I tried to use the phone to make a call, when that didn't work I tried to send a what's app and a text but got the message "Hi there, you've reached your monthly...