Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32252 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11321 Views
  • 2 replies
  • 4 likes

Best solution Signal in Wymondham, Norfolk

Any idea when the mobile signal in Wymondham (NR18 postcode) will be fixed? It’s been dead since last Friday.

MrPogo by Fledgling
  • 221 Views
  • 3 replies
  • 0 likes

No WiFi problems

I up graded my router last month & couldn't connect to the internet, Thanks to a Lovely lady I spoke with tonight, I have been able to connect to my new one, it took some time, with adding to my phone as well, but we got there in the end, 100% from t...

Network phone problems

Sill going through the same thing with my phone signal it’s really annoying keep going off come back on here in Glasgow took my phone get fixed got it back did absolutely nothing soo have take it back again today see what is going on it might be 3G n...

Best solution mobile data problems

my phone keeps on going on one bars to no bars of signal am currently in norwich. The mobile data i can get while thiis is happening has been minimal and it has been ongoing for 2 days straight starting yesterday 

Can not make phone calls due to signal

I've had my phone s24 fe, for close to a year. However the last month or so I get no signal what so ever when home. I can not call anyone or recieve phonecalls. This is very frustrating and I need my phone for work.I have tried all the tips and trick...

Best solution 5G for one day... now back to normal

I live in Forest Hill, SE London and have always had 2 bars of 4g generally. Not good.Yesterday though I had full 5 bars of 5G... It's now back to the usual rubbish service.I did notice a week or so ago people working on the masts on top of a nearby ...

O2 to Three Porting - Unable to receive text messages

Hi team I had my number ported from O2 to Three on the 18th and I am unable to receive text messages. My phone cannot be reached as I need to add the number back to my Apple account, but because I am not receiving the codes from Apple, I cannot add t...

Best solution Credit check

I’ve not got over the shock of a credit check for an phone 17 I’m very depressed and fed up going through an 1.5 hours answering loads of questions which was all for nothing Total waste of time and I got a bad headache as well I never do that ever ag...