Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34984 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12180 Views
  • 2 replies
  • 4 likes

Best solution PAYG sim can make but not receive calls

I have two PAYG sims. At some stage one of them has lost the ability to receive calls but can still make them, I don't know exactly when as I don't get many calls to that number. The other sim continues to function normally and both sims can send and...

Mike_B by Fledgling
  • 263 Views
  • 2 replies
  • 0 likes

H

Hi I just got question  my contract is end soon I’m 5 years with 3 phone broadband tablet and another sim , but need upgrade my phone , but think is hot for some point really bad credit score .. this will not allow me to do upgrade or is chance will ...

Kucu by Fledgling
  • 123 Views
  • 2 replies
  • 0 likes

Three pay as you go

My network has been terrible this whole past month I’ve topped up twice on one month I’m disabled and don’t work and can’t top up but feel like I was kind of robbed as my network hardly loaded all of December and I struggle to find a number to speak ...

Jadielou by Fledgling
  • 236 Views
  • 2 replies
  • 0 likes

no signal on my phone!

Hello, is anyone else experiencing network issues? I can`t make calls or browse the internet and it is really frustrating!!

Outstanding Balance Showing Despite Service Not Activating

Hi,I purchased a 12-month contract for this number, under which £10 is charged every month. However, the service does not activate automatically. Each time, I am required to manually purchase another package instead of the contract activating as agre...

Faizan by Fledgling
  • 147 Views
  • 1 replies
  • 0 likes

Best solution 2 networks

Despite having received a text from Three at the end of November saying that I could now use the Vodafone network in my home area at no extra charge, when I click manually on Vodafone it says "Forbidden Network".Any suggestions?

Wifi calling not working with talktalk broadband

I have just changed from BT Broadband to full fibre broadband with Talktalk. My S25 ultra and my wife's S23 ultra now don't work with WiFi calling. The only thing that has changed is the router. Can anyone suggest a solution to this issue. Cheers 

Sms alerts

Is there away to forward sms to another number, as i dont get sms alerts on my ZTE MC888 mobile router

Dave999 by Fledgling
  • 383 Views
  • 7 replies
  • 0 likes