Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32822 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11461 Views
  • 2 replies
  • 4 likes

Data and internet non existent

For a few months now my data has been shambolic. As soon as I leave my house i cant open anything or there is simply no connection. Ive missed many important calls or emergency situations. Ive not been able to call a ride home due to no network eithe...

Tabz by Regular
  • 175 Views
  • 1 replies
  • 0 likes

Never a Three signal in London

Why can I never get a Three signal in central London? It’s not been too much of a problem until today when I couldn’t even get maps and needed them to find my way. High 4G bar, no signal. Same with my wife, also on Three. No nonsense answer from Thre...

No Signal at my new flat

I have recently moved to a new flat, and I'm experiencing very poor signal reception. I’ve tried everything, but it’s not a network issue; the signal from Three is just very weak. Even Wi-Fi calling isn’t working. Could Three provide a signal booster...

Haris by Fledgling
  • 174 Views
  • 5 replies
  • 0 likes

Network

How comes 3’s network is so crap in the FY5 area, 4G 3 bars unable to get onto anything, 5G 1 bar still unable to get onto anytime?Any advice ?

RBB69 by Fledgling
  • 257 Views
  • 4 replies
  • 0 likes

Three & Vodafone

I've been with Three over 20 years and there is no coverage at my home address, the only mobile coverage is a strong Vodafone signal but my mobile doesn't switch to use the Vodafone network. I received a text from Three a few weeks ago saying dual co...

Continuing Network issues

Since Friday at SG16 6**”We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to have things fixed as soon as possible and will add any updates here.”What’s going on THREE???? 

Unable to receive Santander OTP

I can't seem to receive OTP from Santander to be able to complete my online banking registration. On Android 16 device with no blocked numbers nor filtering applied. Tried multiple SMS apps, no success. 

Roaming

I am not receiving SMS TEXT MSGS from internation no to my three network kindly help me what to do