Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data Roaming Limit incorrect texts

Have been abroad for the past 6 months, and have had roaming turned off.Also have not been billed for any data usage (as I use hotspots and wifi)Received a text in October saying I'd hit my £50 spend cap... but haven't been billed for it, or bought a...

Change number

I'd like to change my number

Total Data usage

I want to check how much total data use

Worst company ever

This is the worst company iv ever known can't wait to leave theses in due course horrible company big mistake stopping with them

Poor Coverage. 4G - 5G

Have had for a while very slow internet and was told by 3 that it was because had 4G phone. If I got a %G one it would be better. You know what i`m going to say ;-). Bought a % G phone and is no better. Turns out my area hasn`t got 5 G coverage. $G s...

IPhone Hotspot Not Working

Hey guys, I’ve recently been using my hotspot a lot on my phone to connect to my laptop when travelling and ever since this week whenever I hotspot from my iPhone 15 pro running iOS 18.2, on my laptop it says it’s connected but has no internet, I cur...

When will 5G be coming to my area?

I live in Southam in Warwickshire and have been informed that O2 have upgraded their network to 5G in my area.Are there any plans for Three to also do the sameI've just moved over to Three and have my mobile and Mobile broadband with them and would l...

Congestion charge scam text

Be aware there is a text going around telling you that your auto pay has failed and giving you a duplicate TFL site to log into an input your personal details it’s a scam.

PAC code not working

PAC codes are a nightmare. I have been provided a PAC code from Vodaphone to transfer across my number to a new Three contract, however when i use the online switcher it says the code is invalid and trying to do the same using the online chat just do...

No Internet for 3 days!

What is actually going on? I've had problems for months but this is actually taking the biscuit now. I've had no Internet for days. What am I paying for? No service at all for 3 days yet you tell me everything is fine.What's the best way to cancel? I...