Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34883 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12137 Views
  • 2 replies
  • 4 likes

No mobile data and I cant connect to WIFI

Hi, I cant get any mobile data or use the internet through WIFI on my phone. I have tried everything in regard to reset setting, aeroplane mode etc but nothing is working. Can someone give me some guidance. Thanks 

Katarzyna

Please speak me why you take in account 2 payments in april 22 and 29 

Number issues

I have recently switched my number from Tesco mobile to Three. when ordering my phone i selected an eSim instead of a physical sim. however a physical sim came anyway and i put that into my phone. I also got an email giving me directions on my eSim w...

Unlock code network

Hi can anyone please help with Network unlock code for zte mf286d. I am told it is unlocked or has been unlocked but it isnt

LadyT by Fledgling
  • 1945 Views
  • 9 replies
  • 0 likes

NAT loopback

Hi, does anyone know if there is a way of enabling NAT loopback on the ZTE MF286DHW1.0 router ?  Or if new hardware is required, does the LTE2122GR support both port forwarding and NAT loopback ?  Thanks, James 

Rentos by Fledgling
  • 792 Views
  • 0 replies
  • 0 likes

Network

Am going to Spain to day and I will need to get my network to work as I work from my phone

Best solution Internet

Says I can't top up why 

Kav1970 by Fledgling
  • 772 Views
  • 1 replies
  • 0 likes

My data isn’t working abroad

I added a second data add on and my data simply isn’t working while I’m abroad. Please help I have 4.5 gb left but it’s not working

Network Signal

I have been a loyal customer of Three Network for over 20 years and have always been satisfied with their mobile data and signal. However, in the past year, I have been experiencing difficulties using my phone unless I am connected to Wi-Fi. I have n...

Rooster by Fledgling
  • 3139 Views
  • 11 replies
  • 1 likes

Best solution Prof of usage from three for mobile phone insurance

Hi hope you are doing great.I’m Hafiza Aiman rasool and lost my mobile Friday 18 April then i claim my mobile insurance. But my insurance company ask for prof of usage from my network. I call many times to customer support services and they said you ...

Hafiza by Fledgling
  • 1811 Views
  • 1 replies
  • 0 likes