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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 6656 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3475 Views
  • 2 replies
  • 3 likes

Best solution eSIM - out of hours request - workaround

We are all aware that if you request an eSIM out of hours there is a bug that stops you receiving the email with the QR code.Was having a play around in my account and went in to the activate SIM card option on the line, lo and behold the QR code and...

MZone by • Maestro
  • 1149 Views
  • 3 replies
  • 1 likes

Inexplicable data usage abroad

I’ve found a number of posts about this issue last year but none recent, I saw that moderators were investigating and wondered if I could get any help before I go to the ombudsman as three refuse to take any responsibility. I’m mid way through a 2 we...

Snoodle by • Fledgling
  • 889 Views
  • 4 replies
  • 0 likes

Best solution Issue with 4G/5G signal from nearby mast!

I've been with three for the last 2 1/2 years and we are located about 300m away from the three mast and as you would expect our connectivity has been excellent, both on our mobile broadband and mobile phones and speed has always been in excess of 10...

No service

All day I have had service then all of a sudden I have nothing, would like to know how to fix this, I have tried to turn phone on and off and still the same problem how do I resolve this ? 

Harry1 by • Fledgling
  • 1003 Views
  • 2 replies
  • 0 likes

why do i have to type my number when ringing three

when ever i ring 333 off my pay monthly three phone it makes me type my number in witch is annoying esp when you dont have pen about is there something i can do so when i ring i dont need to type my number in like the old days as never had to do this...

Anonymous by • Not applicable
  • 601 Views
  • 2 replies
  • 0 likes

North east London - basically no connection

Haven't had properly working internet here in North East London for nearly a week now (not that it has ever been great). I'm using Three on my mobile and with a 5G router for my flat.  The online tool just says Three is working on an issue and suppor...

Waltham by • Fledgling
  • 516 Views
  • 1 replies
  • 0 likes

URGENT- Blacklist iPhone - Non existant Three support

I have been waiting 10 days to get my iPhone 15 Max Pro blacklisted. CS keep raising new cases and it keeps getting closed. I had my phone snatched in London and during the snatching got kicked in the chest multiple times by a man wearing a balaclava...

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