Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution In Cyprus and my phone has no data

When I landed I received no text from 3. My phone 15 has no data despite my being a pay monthly customer. I have tried turning on and off data roaming several times turning phone on and offresetting network I have got iCloud plus so that isn't the is...

Data add ons not working

I’ve bought add ons while I’m abroad at the Balearic Islands and the data isn’t working at all? Any reasons why?

Best solution Ring doorbell app doesn't work on Three anymore?

Anyone else having problems with the Ring doorbell app? Live View just loads forever until you close out of the app. No push notifications come through if someone presses bell. Works on every other mobile network/VPN and Wi-FI. Seems like a block on ...

Best solution Split CLI on Porting number

I recently ported my number from Lebara and received a text confirming it had all gone through… Happy days, so I thought.Made a test call and all good as showed my ported number correctly. Sent a test text and this is where I am having issues.When I...

My Daughter Has Gone Abroad and after 2 Days SIM Card Not Being Recognised

My daughter has gone to Europe and is currently in France. After working for 2 days the phone no longer recognises the SIm Card. Three customer service keep telling her to manually select the network but because the SIM isn't recognised you cannot ge...

Anyone else wanting to leave due to poor service?

I've been a loyal customer for years, but since getting my new phone last month (that's when I noticed it, I don't know if that's the cause) I can not connect to the web anywhere within a mile of so of my house/town. I can't even get onto the 3 websi...

Phone calls not working since fibre has been fitted

I’ve had problems at home for months now I can only call people over watsapp if I use normal call option no one can hear me and all of our phones are the same. All 4 of us are with 3 so this can not be a device issue but more to do with the provider ...

Hi im stack with thee from one year im using ee sim card data on my mobile as my phone is a dual

I have been with three since when it started but lately it has gone from bat to wors I live in london and 95 % of the time I don't have reception.Is there any way to claim back for not using any data fot 24 months as there'isnt any reception to use ...

Network issues

Hi,i am using three network about 7 to 8 month.but i am not happy with the network i travel daily basis in uk they can't give proper singnals or internet i have contract with your network you provide me services properly this is our contract if can't...

Doncaster

We got problems over two months nearly in Doncaster lakeside area and its surrounding.they not been sorting that out we losing loads of our work but they keep taking there charges for nothing.is anyone else got these issues.