Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5622 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3347 Views
  • 2 replies
  • 3 likes

Internet is not stable sometime it does not give data

Previously I have lyca mobile and it was working amazing. but I made a contract(big blender) with Three. Now my internet is way poor, sometime it works and some it does not. I moved London and now here it is almost no internet. can't make any whatsap...

Signal issues

Hi , we have a awful phone signal from our house its almost impossible to carry out a conversation!! We have been with 3 for years . Initially we had problems with the signal .This was resolved by 3 supplying a booster box . However the box stopped w...

Trebor by Fledgling
  • 924 Views
  • 3 replies
  • 1 likes

Data Roaming

Pls help. Data roaming is not working

Macsax by Fledgling
  • 523 Views
  • 1 replies
  • 0 likes

PAC ported to wrong SIM

Hi Can anyone help or suggest what to do next. I’m new to Three. Situation is I purchased 2 business sims from an authorised Three Partner. One sim was data only and the other sim an unlimited data, calls and texts. I provided the partner a PAC code ...

Dahsin by Fledgling
  • 814 Views
  • 2 replies
  • 0 likes

Sudden loss of internet TQ14 anyone else

Hi all  We are in TQ14 *** 12th May 2024 and have a 5g MC888 mobile hub which until today was working fine. About 2ish the Internet dropped out and then came back and reapted so I dug out 'FAST' and monitored.  The Internet was up and down like a yoy...

Where is the place to cancel add ons?

I bought an add on to be able to use data, and I simply can't find where to cancel it on my3 no matter where I look. I'm from the US and just had this to visit, so I'd really like to cancel it, but I just can't see where it is. I've looked under sett...

gbob by Fledgling
  • 1827 Views
  • 6 replies
  • 0 likes

Best solution Stonehouse

The site on Gloucester road ( 5G) is down again, located across from nippy chippy, outside old timber Merchants, has been working great until 2 days ago Second time it has gone down this years  HELP , is my only link to outside world and cant pick up...

No signal for Portugal despite having roaming. Anybody else?

No phone signal in Portugal.  I arrived yesterday.  Assumed roaming was automati.. Have since bought add on on line but have received nothing.  Cannot use the app because it is dependent on sending a text message for  verificaton, which is useless fo...

raeasy by Fledgling
  • 1831 Views
  • 2 replies
  • 1 likes

Data suddenly stopped working

We are currently abroad in the US and have purchased sims (have done so times before). My partner has a 60gb one which has been working fine, yet today has suddenly just stopped working. We have been here just over a week & has been working fine up u...

GreenJ by Fledgling
  • 1070 Views
  • 4 replies
  • 0 likes

Activating sim

I picked up a sim from Morrisons and bought an unlimited pay as you go data plan, not received a text about activation yet, I can’t use my data says I’ve only got one bar when was t like that before but can send a text. Can I get some help ?

Kerr12 by Fledgling
  • 415 Views
  • 1 replies
  • 0 likes
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