Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Congestion in busy areas

Does anyone else notice data doesn’t work in busy areas such as London and large events? Nothing loads over 3/4/5GIve asked Three about this but they act dumb it’s frustrating looking to move to a different provider after being with them for 20 years...

Great service vs Rubbish service

I have a Samsung Galaxy A52 5G. My wife has the A53 5G. Both phones are on Three UK. I have great 5g and really fast data speeds. My wife's data speeds are much slower, and she doesn't get 5g. I have checked and double-checked the settings on her p...

I need to reactivate my SIM card after accidentally cancelling it

I ordered a new SIM card for my daughter but accidentally canceled my SIM card. My phone number is 07********* and please reactivate it for me as I was meant to order a new SIM card for my daughter as she lost hers and accidentally used my details.

Hi

Hello this SIM card it’s fine 07*********. I want this sim re activated and I don’t want to get a new SIM card. This SIM card it’s fine. The only SIM card I don’t have is my daughters as I told her did you activate it and she said no and now she lost...

Payment

My old payment used to be £33 and now it is £60

No Internet Abroad

Hi,I am now at Svalbard,Norway. Today I was using my data pack as usual. Then suddenly even I have 4G connection, I am not able to connect to internet. When I check my remaining data I still have 46GB. I was using this SIM all around the Europe last ...

Best solution 5G Monopole not showing on coverage map 6 months after installation

Hello all,Around the end of November 22 a Three 5G monopole was installed in a location nearish to me. Three’s coverage checker is showing there is 5G coverage nearish to the 5G monopole but no 5G coverage in a close proximity to the monopole or no 5...

Porting Issues

I requested to port my number over to 3 when I opened my contract with them 5 days ago and I was told it will be done by 03/07/23 but when it wasn’t I was then told on live chat that it will be done by 04/07/23 just for the same to happen the next da...

PUBLIC IP ADDRESS AND SPAM LISTING

Hi all - can somebody help?I have a 3UK 5G router. My public IP address has been listed on the Spamhouse block list for sending out what are deemed to be spam emails. I have scanned our system with many different options all of which have found nothi...

Porting Number Issue

Hi,I have recently taken out a contract with Three for my wife and had her existing number ported, however the porting has only been partially completed. She cannot receive calls or SMS. Her mother has health issues so really needs to be contactable....