Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 532 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2969 Views
  • 2 replies
  • 3 likes

Zyxel NR5103E IP Passthrough

Hello! I ordered the Three 5G Hub Zyxel NR5103E, I have intermittent 5G, varying from as low as 24mbps to 580mbps. My home network is a Unifi USG gateway followed by Access Points.I am using the NR5103E in (IP Passthrough) Bridge Mode via Lan etherne...

3g on the new routers

We travel around the country on our narrowboat. We use the current huawei router. In most places we get a good signal from the 4g transmitters. Some places, like the England /Wales border, have poor coverage but 3g is really good. No problem with the...

Help to cancel

hi i want to cancel my three contract because network very poor and service also very poor. they always send extra amount of bill. i want to stop three service. thanks

Zubair1 by Fledgling
  • 2816 Views
  • 4 replies
  • 0 likes

Best solution 5G Hub ZTE MC801 B12 update

I have the Three branded ZTE MC801 5G hub router. We have been with Three since July 2022. When we setup the router it was on the B09 update and we had no issues with it and got around 450Mb download speeds. Our 5G signal is around -95dBm. Then on 17...

Poor Network

 I got a PAYG sim to check how 3 is compared to my current provider.  3 wins everywhere I have been except at home where its unusable!!  For 3 weeks now each time I check the Network status it says "We're fixing an issue with our network in this area...

Morbeous by Fledgling
  • 1034 Views
  • 2 replies
  • 0 likes

RCC states in 5g

Can anyone please explain what "RCC state in error". I believe this can cause volte and WiFi calling to not work. I have Google the issue after having issues with 4g calling.You can see this by dialing * * 4636 * * and looking in 5g debug info. Also ...

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am. 

Al87 by Fledgling
  • 1421 Views
  • 2 replies
  • 0 likes
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