Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Hello, is anyone else having issues with upgrading online I’ve tried the app and on safari. Ive gone through the whole process I’ve added all my details passed the credit check chosen collection but on the last stage when I go to review the informati...
How to I get coffee network drink voucher
I requested a refund on my cash credit on the live chat (I only added cash credit so thst I could buy a data add-on, but when I tried to buy a data add-on with my cash credit it wouldn't let me). They told me I had to call the helpline. So I called t...
My 4G router has been working perfectly fine until 4 weeks ago and now I am getting continuous network issues and am finding almost impossible to watch any streaming on the TV. I also work from home and it’s massively affecting my work. I have been t...
I am struggling to connect to WiFi at stations. The guidance online doesn't match what I see on my phone. I use Moto G73 5G and I have reset the network too but nothing seems to help. I will try to attach a screenshot of the choices I get to connec...
Phone is refusing to take incoming calls- goes straight to answerphone without ringing and outgoing calls do not get past "calling", including to 333 support and 123 answerphone mailbox. Have missed multiple phonecalls as a result.I have made multipl...
We have five contracts with Three, my husband, myself and three children. The network has been awful for well over a year now and we cannot use any of our mobile phones in a number of locations throughout the UK. We are terminating three out of the f...
Hi and greetings,I requested my old number to be transferred from SMARTY to THREE today. I got a SMS text message that the transfer will be made today using SMARTY's PAC.So my old number and network was cut off this morning, and my account was shut ...
I upgraded my phone and collected in the Three store. When I was there, they asked what I wanted to do with my old phone, I told them I was going to sell it. They insisted on trading it in with Three for a reliable and hassle free value, HA!I sent my...
(For context, I've been an internet/web specialist, building web and mobile apps for over 30 years)Over the weekend, I had some connectivity issues, which seemed to be fixed by rebooting my 4G sim wifi router.. I then logged into my Three account and...
