Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Whilst trying to transfer numbers with PAC code (from Virgin Mobile), I got to the switching form and it kept returning "Error Message, Unknown Error". All the info is correct. If anyone knows a fix that'll be great thanks, also as I inputted my PAC ...
Hi, I’ve just tried to make calls on my unlimited calls/text contract and nothing connects and I get automated message saying ‘ this is a special announcement , you can no longer dial calls to 153? Can anyone help?thanks
If I set call forwarding from my pay monthly number to to a PAYG number, will I be charged roaming charges on my pay monthly account?? The PAYG gives me free roaming in the EU.
Hi, my phone isn’t working abroad and spend cap isn’t working or showing on the app or web so I can’t see if that’s the issue. None of your operators are available either and not having a phone as a single girl travelling on her own is nothing short ...
I have an iPhone 13 and cannot use it in Canary Islands. I have a pay monthly plan but cannot get anything! Data roaming is turned on. Do I need anything else? Cannot get through on app or telephone or live chat
I have had no issues at all with this network!
What's your experience of three call centres? I find it one of the most frustrating things in life. I blame the system to a degree as the people are following a script and not allowed to think for themselves. Sometimes very rude. Constantly saying h...
Hi,running an iPhone 13, I get random msg’s from three in my area, Swale in Kent, informing me that they’re carrying out ‘work’ in my area but there’s never any improvement to my signal (4G) and I don’t get 5G at all! I seldom get more than two bars!...
