Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14635 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5162 Views
  • 2 replies
  • 3 likes

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me.  Imessage works fine and I can call and surf and I can send texts outbound, but whe...

jla113 by Regular
  • 514 Views
  • 4 replies
  • 0 likes

Cant send SMS txt messages

For around a month i havent been able to send sms messages.i can recieve messages, ive tried switching off and on, tried airplane mode but nothing works.im on a monthly plan.phone is an iphone 15 pro.  I have 2 sims a physical sim for work (works fin...

Poor network service PR4 last couple Weeks

For last couple weeks barely we got signal on our phones. In past wasn’t an issue but now it’s getting ridiculous. I’m based in PR4 area. I’m wondering if it’s forever as 3G has been phased out or something will be done to improve 4G coverage on this...

NMGR92 by Fledgling
  • 303 Views
  • 2 replies
  • 0 likes

Best solution Using addon but not coming off credit balance first.

Hi all, I have got a addon activated but it’s now using this addon and I still have credit balance of nearly ten pounds.The balance should reduce first but data is coming off my addon allowance. Is this right or should I contact 3. Ta

Gaz1 by Fledgling
  • 390 Views
  • 2 replies
  • 0 likes

Congestion charge scam text

Be aware there is a text going around telling you that your auto pay has failed and giving you a duplicate TFL site to log into an input your personal details it’s a scam. 

Nidge by Fledgling
  • 287 Views
  • 1 replies
  • 1 likes

Best solution RCS not enabled on iPhone

I got a message from Three announcing that RCS was being launched for iPhones from 9/12/2024.It's the 10th now, and it's still not enabled on my phone: the RCS option is not present under Settings | Apps | Messages, and the IMS Status only shows Voic...

Cornetto by Regular
  • 2493 Views
  • 15 replies
  • 1 likes

RCS on iPhone gone live

 RCS has gone live on my phone today by default. Seen plenty of posts regarding this on here so thought I’d mention!

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JBean by Regular
  • 1462 Views
  • 10 replies
  • 2 likes

not receiving OTP text messages from Marks and Spencers bank

As per the title - not able to receive OTP texts from Marks and Spencer. Trying to setup on my phone for first time. I do get messages from other companies including Three.please advise as to why this would be and what i can check to resolve this iss...

mitch3p by Fledgling
  • 466 Views
  • 1 replies
  • 0 likes
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