Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 16355 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6386 Views
  • 2 replies
  • 3 likes

Network Signal

I have been a loyal customer of Three Network for over 20 years and have always been satisfied with their mobile data and signal. However, in the past year, I have been experiencing difficulties using my phone unless I am connected to Wi-Fi. I have n...

Rooster by Fledgling
  • 92 Views
  • 1 replies
  • 0 likes

Issues with upgrade phone

Hello, is anyone else having issues with upgrading online I’ve tried the app and on safari. Ive gone through the whole process I’ve added all my details passed the credit check chosen collection but on the last stage when I go to review the informati...

Holz by Fledgling
  • 126 Views
  • 1 replies
  • 0 likes

Best solution Cancel airtime but keep paying for device

Is it possible to cancel my airtime but keep paying for my device? I want to move to Vodafone because of better signal, price plans, and visual voicemail.

Anonymous by Not applicable
  • 273 Views
  • 1 replies
  • 0 likes

Best solution PAC Transfer Failed - live chat did not help

Hi and greetings,I requested my old number to be transferred from SMARTY to THREE today.  I got a SMS text message that the transfer will be made today using SMARTY's PAC.So my old number and network was cut off this morning, and my account was shut ...

Sim upgrade

I have been with three a long time, I had unlimited everything, then I was advised I am only using 4-5 gigs a month so I moved to sim only 12 gigs which is plenty but every month I am getting near to my limit. My data ran out a couple of days ago so ...

Kevb55 by Fledgling
  • 181 Views
  • 1 replies
  • 0 likes

Best solution Three and Vodafone

I have read online that the Vodafone and Three merger will be completed in the first half of 2025.What would happen once the merger is complete? Will it be one company? Will we be able to use each others masts? Will we get merged features like having...

Anonymous by Not applicable
  • 1211 Views
  • 5 replies
  • 0 likes

Terrible connectivity

I am in Leeds for a month for work and at this point I might as well throw my SIM card in the bin. I have had maybe 10 minutes of functional coverage in the last 2 weeks and the rest of the time I have to connect to free local WiFi to use my phone. N...

Help

Hello all,  i need to contact a human from three company i have this problem and no one is answering me, is there a way to contact a human, here is my problem :EsimI live out of uk, i have an expired sim card, I've used it for my whatsapp business ac...

Longjump by Fledgling
  • 203 Views
  • 1 replies
  • 0 likes

Esim

I live out of uk, i have an expired sim card, I've used it for my whatsapp business account, for a reason this WhatsApp is stopped and i need to verify it again using the expired number. Can i now buy an esim with the same number so i verify my Whats...

Longjump by Fledgling
  • 223 Views
  • 1 replies
  • 0 likes
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