Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32582 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11397 Views
  • 2 replies
  • 4 likes

Scam re Sim being blocked

Just had a phone call from 0**** ***** stating that due to 3 merging with Vodafone my sim would be blocked and they needed to send a new Sim via courier - they even had my email and sent documents. I ended the call but they continued to ring so I’ve ...

PAYG and VoLTE on a Galaxy S10e

Using the Wifi Calling app and it is saying that because switches are greyed out VoLTE provisioning is not available.Is it anything to do with being on PAYG?  Or is anything to do with our 5G mobile router using a Three data SIM 

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Free by Fledgling
  • 404 Views
  • 5 replies
  • 0 likes

I cant use Vodafone (MOCN) network

So, I'm on a Three business contract and I received the message that the Vodafone MOCN network is ready to use near me, However... I checked and this wasn't the case so I asked a colleague who was using a Three personal account to see if his was work...

Best solution Prepaid data SIM status

For several years, I've used prepaid 3 data SIMs, e.g. 24GB over 24 months, discarding and replacing at expiry. This sort of thing: https://www.argos.co.uk/product/3342985As far as I can see, these haven't been listed on the main Three website for se...

Poor network

Would anyone from 3 like to explain this? And I dont mean the same old message I get everytime I'm on here, so fed up of being lied too, it's about time for there to be a compensation claim against their terrible service  

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AJ147 by Active
  • 466 Views
  • 2 replies
  • 0 likes

5G Standalone

When will Three UK be making 5G Standalone available? According to this link O2, Vodafone and EE customers already get 5G SA:https://5g.co.uk/guides/5g-standalone-in-the-uk/

Anonymous by Not applicable
  • 958 Views
  • 2 replies
  • 1 likes

Best solution Sim only plan finishing

Hello everyone My sim plan will finish next month, and I want to keep my number and move to another provider.What should I do?I would appreciate if you help me out Thank you 

Can’t receive calls or texts

So I’m new to Three, have a payg sim, it will not receive calls or texts. Tried calling it myself from home, just get a voicemails saying this number is busy

TedRob by Regular
  • 801 Views
  • 1 replies
  • 0 likes

Pixel Phone will not connect to any data while roaming

I have been with three for over 20 years and up until I bought my current pixel phone I have had no problems when roaming either in Europe or worldwide.However, for the last 2 years I've been unable to get any data signal using my three SIM in any co...

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