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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2334 Views
  • 0 replies
  • 2 likes

Best solution struggling to request to port my no over

Hi guys just joined from EE and need to bring my phone no over as it’s my business no, I have my pac code and have been on the 3 website but it says I have to contact 3 as I set the account up after 30th jan so called today and spent half an hour try...

How do I know when my contract starts?

I took my number from GiffGaff into my new Three contract. (This is my first contract with Three) My data doesn't seem to be working but calling and texts are, how can I fix this?

Sammie by Fledgling
  • 453 Views
  • 1 replies
  • 0 likes

Switching to Three Your Way

I have a Samsung Watch with 4G and a 3 month old 24 month Unlimited contract for my phone. I have been told the only way to activate the LTE on my watch is to have a Your Way account. Is there a way to move to the new accounts or will esim activation...

mlewis by Regular
  • 1597 Views
  • 5 replies
  • 0 likes

Porting request not working

Dear Team,I've recently joined three owing to wanting a needing a new phone and completed the transfer my number to bring my old number across.  However, this hasn't worked properly so I now have two different SIMs from different providers with the s...

i message notification

i keep getting a notification that "my number will continue to be registered for imessage and facetime. You can change this in message settings."Only recently ported my number to three, does anyone know what the fix is i have disabled imessage and st...

Best solution eSIM

Hi. I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset. I’ve spoken to Three customer services to request a eSIM, but they tell me it’...

GW by Active
  • 6869 Views
  • 14 replies
  • 0 likes

Document Email

Trying to reach customer service for proof of usage its been 2 years being three customer there is no use i got sim replacement but need proof of usage requested but 72 hours waiting time.If i didn't receive it would be the last month my contract end...

Syed by Fledgling
  • 576 Views
  • 1 replies
  • 0 likes

Cannot receive calls or texts on payg sim

I received a payg simcard replacement the previous one I lost and I had it blocked it. the replacement I received  has been activated about 2 weeks ago I have signal(bars) but I cannot receive calls or texts not even my voicemail for some reason or t...

New contract promised to keep my old number

Hi. Can someone advise how to activate my new SIM card when I renewed my contract ? I have inserted the sim but it is pay as you go and it has different number. I was promised my number will stay the same . Is this a case that it will be the old sim ...

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