Accounts and services - Get support for Three services

6-digit verification text - sending to alternative phone

I can no longer access my account dashboard on the three website. I need to set up to send the 6-digit login verification code to my regular O2 mobile because my three broadband sim lives in the dongle in a waterproof enclosure up a mast and connects...

Need help

Hi, I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number on...

Best solution Roaming Charges Phone use in USA

Hi, Just returned from a holiday in USA and I have a query. Whilst away I switched “Access data using mobile network” and “Connect to data services when roaming” both to off, and I had a spending cap set at zero. Whilst in USA I needed to make a phon...

Roaming Abroad

Roaming charges abroad.I choose Three over six years ago because of their coverage worldwide .I was very happy with the terms and it was convenient when travelling.Since Brexit,the new contracts people have been forced onto ,mean it is now a complete...

Unable to view Bill

Currently unable to view latest bill as PDF online or via the app (Failed to load error)Tried multiple devices/browsers and three app which all show errorsAsked live chat now "5" times to send me the bill via email which they promise they will... but...