Broadband – Get support for broadband related queries

Trouble returning router

My contract is due to end on 27th January 2024. I've not received the jiffy bag, or returns label & now have an email stating a £105 charge. Why can't three just provide an address id send back at my own cost if if made the process that quicker.

How do I disable DHCP on 4G+ Hub

I have the Three 4G+ Hub (Sercomm LTE2122GR)I want to disable the Hub's DHCP so I can use my MESH devices' DHCP. The Hub app does have DHCP buttons but they don't seem to work.

Tried to cancel last month via chat.

Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through. I find it quite convenient that I'm at fault and need to pay for threes mistake. Typica...

Turning off 3G

My 2 year contract is due to end in February and I am reviewing my options on renewing. The biggest issue I have at the moment is the switching off of 3G by the end of the year.Currently I have my router set to 3G only and get 30mb download and 3mb u...

Sw9 9az

Our 5G broadband cable has broken. Can we buy or order the cable?

ZTE MF286D external antenna

Hi everyone, live quite rural on the fringe of a town and signal is not ideal but it is there. 5g is patchy and used to revert to 4g so recently went in to store to downgrade from the 5g router to the 4g one as they recommended this.I was hoping to p...

5g Bandwidths

Hi,Just signed up for Three 5g Home Broadband and the router and Mesh System I have are all working. I have TP-LINK Deco M4 Mesh System and want to configure Quality of Service (QoS). It is asking me for the Bandwidth (both upload and download).Doe...

Connection throttleing or firmware issue

Hi,I have been doing various experiments with the Three 5G Hub because I am not capable to get a data rate in download beyond 120Mbps while before I was capable to get to 350Mbps. I use a Zyxel 5103E firmware release V.1.00b14. I have 2 identical hub...

Naming Connected Devices on the 5G App

Hi, All good with the performance of my 2 month old 5G router I am now trying to rename the Connected Devices that appear as Unknown when viewing via the mobile app. I've been into the My 5G Hub option and signed into the web browser to gain access t...

Unable to confirm cancellation of 5G home broadband router

My partner and I have been trying to cancel our 5G mobile broadband contract since April 2023... We finally managed to return the device in June and were told it was fine to cancel the direct debit and ignore any further communications about overdue ...