Broadband – Get support for broadband related queries

New customer - NR5103E V2 Hub

Hello, Looking for some help here.Recently joined Three 5G Home Broadband to replace my Virgin Media connection and so far after a week of use I have been hugely impressed with speeds and responsiveness, crazy how it feels snapper than cable broadban...

Expired certificate

I just received a new NR5103EV2 router but 192.168.1.1 is complaining that it's not secure because its certificate is not valid - details below. Any idea about how to solve the issue? Thanks Issued toCommon Name (CN)ZYXELcertOrganisation (O)ZYXELOrga...

ZyXEL NR5103EV2 WiFi password problems with Kindle and some other odd devices

Hi,This is a strange one. I have recently got a Three router (NR5103EV2) and connected up FireTV, Fire Tablet, Amazon dots, Ring doorbell, phones, computers etc but my 1 month old Kindle and my wife's older Kindle Oasis will not connect to the WiFi. ...

Any clever people know the answer to these home broadband quirks? Or a fix?!

Hi All! Just got three home broadband but there’s a few things I’m finding really strange that I can’t work out! Speeds seem fine but the 3 things puzzling me are;1) can’t send photos by iMessage using the broadband. They won’t deliver have to switch...

5g Broadband unable to connect to some sites

Since yesterday I have found that I am unable to connect to some websites and apps unless I use a VPN. I am also unable to connect to my works VPN or remote server but things like MS Teams and Outlook are fine. I have tried different things even a fa...

Home broadband

I recently switch to three 5g home broadband from ee and my xbox mtu was 1480 witch is fine but since I switch the mtu. my xbox series x is 1360 witch is below the required amount even tho In my router the nr5103EV2 shows as 1500 so I'm abit confused...

Suddenly unable to use a particular IP for any outbound traffic

Hi, been using my NR5103E for a couple of months now without issue.But today between 9am and midday something appears to have happened, and now I find I am unable to "see" a public IP on the internet which is a private Linux server i own. Its definit...

Trying to Cancel Mobile Broadband

I want to know if anyone else has encountered this issue. I have been trying to cancel my three broadband today as I've switched providers. My contact details were outdated and I had to go into a three store to get these changed, which was very incon...

24 Month Contract Ending

My 24 month contract ends this month and Three offered me a new deal at £24pm for 2 years. I did some searching and Fonehouse is offering £17pm for 12 months with cashback. Had a web chat with Three for an hour and they would only offer "Unlimited Li...

Hidden SSID on 5GHz Zyxel NR5103E - how do I change this?

Got the Zyxel NR5103E hub yesterday and the setup went fine. Wanted to split the 2.4Ghz and 5Ghz channels as there's a lot of channel congestion in the evening here to be sure devices were on the correct wifi network. While changing devices to conn...