Broadband – Get support for broadband related queries

There is no 5G for the last two days, only 4G

For the last two days there is no 5G, only 4G. Starting from February 15, from evening until morning, there is no connection to 5G. Restarting the device does not solve the problem. Since the fall of last year, the quality of the Internet has deterio...

4G broadband

Just purchased the 4G home broadband ...got it connected but can't get Netflix on any of my tvs ..can get prime ITVX etc

Since Three Outage on Monday, Alexa is refusing to connect

Running Three's 5G network for my home broadband on a ZTE MC801A and since the outage on Monday my Alexa's are refusing to connect to the network and I can't re-set them back up.It's strange because when the network first came back online, I couldn't...

Returning mobile broadband router

Like other people in the forum, despite speaking to Helpdesk who assured me that a returns back would be sent to my address, nothing ever arrives. Seems like a scam to pickup the £100+ non-return fee from consumers.In store you can do absolutely noth...

Contract cancellation

I would like to cancel my contract

Best solution 3 4G/5G hub not allowing connections on various non-browser applications

My 3 4G/5G hub can connect to the internet, the wifi works and I can browse the net. However, on nearly every other non-browser application, whether that be Discord, Microsoft Teams, Steam, anything not ran through a browser fails to fully connect. D...

NR5103E b15 IPv6 enabled - 192.168.1.2 IPv4 address on WAN

HiNot sure when this happened, but sometime in the last week or two.Firmware has auto updated to b15 and I now seem to be getting IPv6 on the WAN - BUT - the IPv4 address is 192.168.1.2 and this is causing me all kind of issues with port forwarding a...

It seems Three Support team killed my HomeBroadband SIM

Hi,Just now, I was talking to Three staff via online support, and this guy asked me if the SIM was properly installed. I said it was, but he insisted on checking it. I said no and asked if (s)he knew when the mast would be fixed. Then, the internet s...

No return bag or labels

It seems like I’m in the same boat as a lot of people in this community. Canceled my broadband at the end of January, waited two weeks for a bag that never came. Said I wanted a label through email and when the first didn’t arrive the person on the c...

Best solution VPN slowness on Cisco

Hi,I get great speeds normally on my router (NR5103EV2) but when I use the company Cisco VPN, I only get about 10Mbps (the VPN is limited to around 40Mbps so that's the max I can get). If I use my ADSL then I get about 40Mbps (that will expire soon)....