Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Mobile broadband and mobile data issues

I have had issues with mobile broadband and data for coming up to 3 weeks now. I’ve had mobile Broadbank for 2 and had no issues previously. I’ve rung customer services and reported the issues but it feels like nothing is being resolved my phone and ...

Hopeless? Brand new wifi is slow and iPad won't connect

Hi all, I just got Three home broadband yesterday morning, router NR5103EV2, and it's been nothing but trouble. Am I missing something?1. Slow speeds - my ancient ADSL reliably gets 33-37mps, but on Three I'm getting 10-35 mps (15 at the moment). The...

No 5G broadband - Three in breach of contract

We have only intermittent 5G broadband from Three in London N8 Numerous complaints to the “technical team” and to the unhelpful sales staff in Three shops yield nothing and take up valuable working hours. This piss poor service is seriously impacting...

Sean2 by Regular
  • 4447 Views
  • 10 replies
  • 7 likes

Can someone please help me

o got my home broadband yesterday! And as I have emergency and no signal in my house the WiFi seems to be working on my mobile great! But! All lights are green accept the 3line second from bottom is red. I have also tried connecting this to my smart ...

Jadeq30 by Fledgling
  • 1504 Views
  • 1 replies
  • 0 likes

Issues with new home broadband - connecting to secure sites

Hi all - moved to three home broadband earlier this week, and wondered if anyone could help with some issues I'm encountering:- on iPhone, no longer able to access any 'secure' apps, such as banking app, telegram, etc.  Helpdesk told me to delete the...

acjack74 by Fledgling
  • 1708 Views
  • 3 replies
  • 0 likes

There is no 5G for the last two days, only 4G

For the last two days there is no 5G, only 4G. Starting from February 15, from evening until morning, there is no connection to 5G. Restarting the device does not solve the problem. Since the fall of last year, the quality of the Internet has deterio...

4G broadband

Just purchased the 4G home broadband ...got it connected but can't get Netflix  on any of my tvs ..can get prime  ITVX etc

Jed by Fledgling
  • 1213 Views
  • 3 replies
  • 0 likes

Since Three Outage on Monday, Alexa is refusing to connect

Running Three's 5G network for my home broadband on a ZTE MC801A and since the outage on Monday my Alexa's are refusing to connect to the network and I can't re-set them back up.It's strange because when the network first came back online, I couldn't...

Returning mobile broadband router

Like other people in the forum, despite speaking to Helpdesk who assured me that a returns back would be sent to my address, nothing ever arrives. Seems like a scam to pickup the £100+ non-return fee from consumers.In store you can do absolutely noth...