Broadband

ZTE router - constant drop outs

I upgraded to a better deal a few weeks ago and received the ZTE 5G Router. I noticed within the first day and each thereafter the internet would just drop out completely for about 5-10 minutes. It would fix itself but it’s a constant pain when gami...

Three 5G internet blocks Pulse SEcure (ivanti) VPN disconnects

I saw some other posts of this topic with NO solution, and yes, another Three 5G user suffering the same problem with VPN, with Pulse Secure.Let me explain:I got a really good 5G signal, no issues, but when connected to the VPN Pulse Secure (required...

Best solution Need Help: No 5G Connectivity with Three Home Broadband

Hi everyone,I recently subscribed to Three Home 5G Broadband, but I'm not getting the promised 5G connectivity. Despite spending an hour on the phone with support and receiving a new SIM card, the issue remains unresolved. When I contacted support ag...

VPN

I've had 5G Three Home Broadband since January 2022 and it has all worked fine until May 2023. Since then apart from a generally unreliable network connection and reduced speeds, my main gripe has to be connecting to my works VPN. I just cannot mak...

Error 0 (issue with messages)

I need to text my bank, but when I do it comes up with "Can't send message with 3- error 0" I have looked at message centre but its all greyed out and I cannot change it. It is ONLY this message and all others work, it is not a scam number, my phone ...

Help with payment

Hi can anyone please help I'd like to pay the remaining balance on my three monthly Internet (mifi device) unfortunately I only have the actual number of the sim used. I don't have the account number nor can I remember the password To my three accoun...

5G Broadband in Chester

I got the Zyxel NR5103 5G broadband about 8 months ago and the speeds were amazing. Then about two months ago the speed dropped dramatically - sometimes to 1 - 3 mb. I was told there was engineering work which would be sorted by the 12th June but t...

My 5G home broadband is off for next 36 hrs, having already been down for two evenings this week. I wish Three would post up on website when work is expected to be finished rather repeatedly saying ‘known issue in your postcode area’. Had to phone to...

NETWORK

So after 6 months of crap to no internet and spending 3 hours on the phone to customer support the other i finally have good internet back, but to do it i have to disable IPv6. This coupled with the ongoing MTU error for both Xbox and PS that i've re...

Zyxel NR5103 5G connection drops

I have a zyxel nr5103e router. I have had the 5G broadband contract since jan 23 and there hasn’t been a week where the connection hasn’t been dropped on numerous occasion. Each call to customer support said there was network issues in your area whic...