Broadband – Get support for broadband related queries

Unable to return 5G Broadband Router

I’ve had three broadband for 18 months and cancelled it three weeks ago.I was told I would receive a return label for the router following the cancellation. Instead I have received nothing and was then emailed telling my my cancellation “was not acce...

MC801 random disconnects

Yup, it finally came for me too, the random disconnects that require I reset the router at least 5 times a day.No reason, just stops providing any traffic by wifi or ethernet, internal setup page indicates it's still connected to 4G and 5G (badly).An...

Best solution 4G home broadband v mifi

Hi, I'm looking to get a 4G hub for a property. Three's website says 4G home broadband isn't available for the postcode but that I should get their mifi product instead. If there's no 4G broadband signal, then surely mifi won't work either? Or am I c...

Can't return the 5g Hub for 2 weeks now, as still not recive return bag from Three

Hello,I have been waiting for 3 weeks now to get jiffy bag to return you 5G Hub device, i keep getting emails from Three that device hasnt been returned, last week i did talk with your collegue on Three line and he reasure me to made a claim of this ...

Faulty router diagnosed - but no fix

After speaking to yet another tech agent, I’ve finally been told that my router appears to be the cause of my poor/lack of connectivity (as my broadband needs resetting multiple times a day, and still drops all connectivity later..).On asking what th...

Best solution DNS Error on some devices

Hi,I recently upgraded from a Huawei 5G Router to a newer Zyxel NR5103E router with Three. I also changed my changed my contract which was coming to an end. I started the new contract before the end of the previous contract; and the day after the end...

Broadband speeds low on 5g Router

Hi Guys after a bit of help,Had my 5g router for around 5 months now and at first i was getting speeds of 250mb download.But recently for the past 2 weeks it has been dropping out all the time and also terribly slow (5-10MB)Rang Three customer suppor...

outside ariel for home broadband hub

I've got the home broadband hub, and though the speed is great when it's there, we live in a bit of a mobile dark-spot, so phone reception isn't reliable. There seem to be 4 tiny gold pins on my broadband hub, and I'm guessing you can plug an extern...

Zyxel NR5103E Primary DNS Server

Hi,The Home Screen of my Zyxel NR5103E tells me that my Primary DNS Server is 188.31.250.128 and 188.31.250.129 whereas I've actually selected "Static" DNS Values in the "Home Networking" options page and specified 1.1.1.1 and 8.8.8.8So which is it u...

IPv6 enabled, static DHCP broken

It seems IPv6 has been enabled on my NR5103E 5G router recently. It also seems that static DCHP allocation has stopped working, which I assume is related. I've done a bit of reading and it seems IPv6 doesn't really work in that way, but I don't know ...