Broadband – Get support for broadband related queries

Broadband cancellation is impossibile!!

I have been trying to cancel my broadband since October…. After speaking to customer services 6 times over 6 weeks I finally managed to get a DPD label ( they were making up all sort of excuses for why this took 6 weeks). I finally managed to send ba...

Returns bag

I had cancelled my mobile broadband contract on 27/11/2023 and since then I have raised the request for returns bag 4 times and still haven't received anything.I keep requesting and every time I am promised that I will receive the bag in 5 working da...

Recently moved, connection now poor.

Hi,We've recently moved from an area where we received a great 5G connection via the Three Broadband service but we have now moved to an area where we get only 4G. A recent speed test showed that our download speed is only 4.22Mb/s while the upload s...

Best solution New 5g device issues

What do you do if neither the three 5g or Zyxel apps won't find the router?What do you do when 192.168.1.1 login doesn't accept 'admin' and the password given on the label?I haven't got much hair but what's left is rapidly being torn out! TIA for any...

Telford mast TAW124

Hello,A mast has been recently installed near our house.I am wondering if there is any information of when it will be activated?Any advice appreciatedThank you

Wifi calling intermittent. Using 3 mobile broadband

Hi, in the last few months we have been having an issue with our WIFI calling not working intermittently. Its has worked fine before this since we got the broadband 18 months ago. We have 2 phones, one Apple and one Samsung device and are on the late...

Getting consistent coverage from my three 5g hub

When using my hub I get great coverage in the room it’s based, circa 500mps but this plummets in other rooms to sub 30mps. I’ve been advised to use a mesh system but my existing deco one is restricted to 100mps and keeps dropping in and out.ive seeen...

ZTE MC801A 5G router - cannot change Host Name on some devices in the Wireless Access Device section

In the Wireless Access Device section where it displays a list of the WiFi and LAN connect devices you can edit the name of the device to make it more meanful. I have 15 WiFi connected devices and have successfully entered/edited the names of 13.Unf...

End of contact query

My broadband contract is due to end and i dont want to go into another contract. Will It be automatically renewed ?

Best solution Using the wireless 5G home hub to make and receive calls

I have discovered that it is possible to connect a normal landline phone to my 5G home hub router (ZTE888) to make and receive calls. As it is a DECT phone, I can then have multiple extensions, giving me the multi-room equivalent of the land line se...