Broadband – Get support for broadband related queries

Mobile broadband in caravans

Hi is it possible to have mobile broadband WI-FI in your caravan and can a fire stick be used with mobile broadband? to stream movies I’m not sure or technically minded and connect your laptop and iPhone to these ?

Device returned Contract not canceled

I am using the three 5g broadband services since September 2021.Till September 2022, I made 4 calls to customer care because of issues with the device and the service, and on 14 October customer care representative suggested canceling the contract wi...

How do I separate the 2.4ghz and 5ghz networks

Does anyone know how I separate the 2 networks on the Sercomn LTE 4G router? I can see the both in the router admin settings but can’t figure out how to create a separate SSID for each one?

5g Home broadband

Since Saturday mid day 29-10-2022 my 5g for my home BB and mobile has vanished. Website showed fault in my area. All day I was limited to a very slow 4g and sometimes H. 6:45 come and the update changed to all fixed but the issues still continue...

Content restrictions not being removed - No credit card

When I purchased the 5G broadband, I wasn’t informed that there would be content restrictions. I don’t have a credit card so I called three up to get them removed. They did and Experian check for me and told me that it would be removed in 24h.48h lat...

Infrastructure upgrades

Why don’t three warn 5G Broadband customers when work on local masts is likely to severely impact performance for days on end?All I get when I check status for my postcode is a message saying that they are upgrading the infrastructure. There is no in...

Sky glass and Sky Q issues - three 5g home broadband

Hi, I was just wondering if anyone else was running a sky glass tv off their three 5g home broadband? I'm having a lot of problems viewing on demand programs but it's very random. I can stream something on more 4 but not on my5 and certain movies on ...

My 5G hub (NR5103) is broken. Three refuses to admit it. I have proof.

The past month, I've had the most frustrating experience with Three's technical support.I've contacted them 4 times in total regarding my surprisingly low bandwidth (averaging 50mbps download speed, 15mbps upload speed), and the speed often dropped b...

Zyxel NR5103 Router - Lights

I have the Zyxel router at my caravan and currently struggling to get a consistent strong signal. Can anybody explain what the lights on the top of the router mean as there was no explanation with the router when I received it. How do I tell whethe...

Sercomm LTE2122GR 4G Plus Broadband modem only

Hello - I am hoping that the community can help, Before signing up for a contract, I am trying to find out if the Sercomm LTE2122GR (I believe that this is supplied with the 4G Plus Home Broadband) can work in bridge/modem only mode? I would like to ...