Broadband – Get support for broadband related queries

Best solution 5g Hub NR5103E dropping LAN port

Hi ..Ive had the 5g hub for a year and since the b14 firmware upgrade the LAN port is always losing connectivity. I have to restore the device using the web login .Ive been advised by Three tech support that this is due to upgrade works on the networ...

5g home broadband coverage checker

Can someone explain how the 5g home broadband coverage checker is updated.I have tested 5g home broadband in my house for past 2 weeks, download speeds range from 600 meg when beside mc 801a router to about 300 meg when downstairs, this also shows lo...

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I've noticed my speed has dropped down recently used to be like over 300 mbps to 400 mbps and now only get 110 big drop fall I have a full five bars on my router just can't work out why the speed has dropped

Best solution I think I need a 64bit app to reconnect my HiLink dongle to my Mac running Monterey

My HiLink dongle stooped working when I upgraded to Monterey on my 2015 MBP. The app icon now has white circle with a diagonal bar. My guess is that I need a new app to run things at 64bit. Can anyone tell me where to look? There are dire warnings ab...

Could not perform DNS name resolution

Hi I have the Zyxel 5G router from three & for the last 3-4 days I have been having issues with the network (it has been fine for the previous 8 months)all 5 Nintendo Switches in the house won’t work and come up with error - Could not perform DNS nam...

5g Router Constantly slowing to 0mbps

Dear All,I hope somebody can help. There has allegedly been 'work to my local mast' for several months straight (TN38 postcode), which in itself seems bizarre and unlikely but, whatever the reason, I'm currently having to reset my router (ZTE / Model...

Can't return the 5g Hub

I have been trying to return my 5g Hub. I have now waited 10 days for the returns bag, contacted twice asking for a returns label and still not received anything.Does anybody have a return address and I will post it myself or even drop it at a Three ...

Can't disable adult content filter

Yeserday I called 0333 338 1003 to get the adult content filter switched off, I was told it had been done and would be active with 24 hours.Today it's still switched on, so I called again. Now there's a backend issue, meaning it can't be disabled and...

Returning 5g Router Nightmare

Took 5g Broadband out and cancelled after 1 day. Advised I would receive packaging to return the 5g box. Nothing arrived , I have chased this over 20 times via chat, phone calls , complaints. 9 times of 10 advisors cannot find the account, chat hangs...

Best solution 5G Home Broadband - Zyxel NR5103E 5G Hub - problems with connection to Discord and Steam

Hi there,Appreciate any help anyone can send my way as I've spent the better part of a week scouring 3's support pages, attempting to get tech support from 3, and looking elsewhere for help to no avail.I moved recently and have set up a 5G Home Broad...