Broadband – Get support for broadband related queries

Best solution NR103 just cutting out

I have had the NR103 for a few months, liked the cell lock on it to the channels I want and was getting some decent speeds, problem was /is it’s just so unstable, I use the Linksys velop mesh and it was working ok , but in the last week or so the dro...

5G Broadband

Hi,Had 5G broadband a month or so now and Im getting great speeds on some devices - Macbook, Galaxy Z Flip 3, Galaxy A13 are consistently at 400-700mbps, yet Im getting 1-20mbps on Firestick, Playstation and Oculus to the point where they're unusable...

4g plus slow and cutting out

For the past few weeks, my broadband with 4G plus has been really slow and cutting out. It has never been good and I have never reached faster speeds than around 20mpbs but it is even worse lately. I find I have to keep restarting my router and it ...

Best solution Connect BT whole home Discs to NR5103E

I recently purchased the 5g broadband which works but I am struggling to attach my white BT Whole Home Discs to give me good Internet throughout the house. I am geting a red light on my BT disc. I have tried a factory reset and deleted & reinstalled...

Three 5G Broadband Connection Timing Out On URL Shorteners & Affiliate Links

Recently got a 5G home broadband package and having some issues with some shortened URLs and affiliate links not loading. When I switch back to my virgin router they load perfectly fine. Tried different browsers, incognito and my mobile phone and hav...

Positioning and 5G Signal Strength

Hi - I've run the ZTE Suggested Position app and it comes up with "Perfect" for where it is (cupboard at the top of the stairs). However the signal strength is hovering around the -99 to -101 which is generally considered average. Also I am getting...

Waiting for returns bag

HiI phoned Three to cancel my 5G Broadband contract three weeks ago (within the 30-day initial period) and was told they’d send a returns package for me to send it back in. I was told this would take up to 5 working days, but it has not arrived yet.D...

Adult Content Filter

My home broadband went down last night. It came back up after a couple of hours but now the adult content filter is on. Why has the adult content filter been turned back on without notifying me? How do I get this resolved as I set this all up when I ...

THREE BROADBAND zte MC801A AND EXTERNAL ARIEL

Hi I have THREE Broadband with a standard zte MC801A modem which was supplied when i took out the contract.I want to use an external Ariel to improve the 5G connection and speeds because i get a poor 5g signal.Has anyone tried an external Ariel wit...

How do I display the RSRP figure

I joined Three 5g Home broadband 8 days ago and love it. However, over the last few days I've come across "connected with no Internet" The fix has been to turn off the hub and switch it back on.I rely on consistent Internet as I work from home most o...