Broadband – Get support for broadband related queries

Sites showing 'Not Available in Your Country'

I've got broadband and phones with 3 and I'm now struggling to use UK location apps and websites. Apps like DAZN which you can only access in the UK say 'Not available in your country'. I have this issue with the WiFi and mobile data hotspot on my ph...

Zyxel NR5301e router - how to turn off the LEDs and use domain blocklist?

For the Zyxel NR5301e router:- How do you turn off all the LEDs on the router? You could do this for the Huawei (our previous Three router) using the admin page. The LEDs are VERY bright!- How do you add domain names to the router's domain filter bl...

Feature Request for NR5103E Firmware: add DDNS management

I would like to set up Dynamic DNS for remote management or to reach a server running inside my network from outside, using a third party service like NoIPThe admin web interface does not have any section about it, however logging in to the router vi...

Once an engineer...

I am a multi discipline electronics engineer and whilst radio isn't my field I have dabbled over 40 years. My 5G router is on a little shelf in the loft on an eve. I noticed momentary bursts of stronger signal when my hand was moving it to aim it. Th...

"SIM card not ready" in broadband app; always needing to re-setup, only seems to show when on 4G+

Hello,Received my 5G router and SIM card yesterday. For disclosure, I live in an area with excellent 5G coverage indoors/outdoors with Three. I'm having various issues. Firstly, despite having internet working, I am only getting 4G speeds no matter w...

How do they define the coverage map?

When I got my Three 5G router a few weeks ago, I was getting a 'Good' signal, the coverage map showed me just inside the Red '5G inside and outdoor zone', then they did a rework on the mast for a couple of weeks. After that my signal strength fell to...

Sudden drop in 5G signal and performance

Hi all,Looking for some advice. I have a ZTE home router and a few 5G enabled mobiles. Recently, the performance on all of them has fallen. Typically I used to get over 300/25 via my home router and similar, if not faster on my mobile, but now this p...

Best solution New 5G hub - confused!

We decided a few weeks ago that we were done with Sky TV so wanted to cancel but the retention offer we got was still to charge £70+ a month for their broadband & phone (landline & mobile) which was frankly ridiculous. After some research we came acr...

Three failure to remove content filter

Like several other people here I've found it impossible to have Three remove the adult content filter for my 5G hub.Three separate occasions on web chat I've been assured the filter has been removed but it has not. Are the agents just saying they hav...

Unbranded router and 3 sim

Wondering if a zyxel nr5103e unbranded bought from a zyxel outlet would still get unwanted firmware forced in when using a three sim .I have just returned a zte mc801a because the firmware B12 & B15 forced through made it continuously drop the Inter...