Devices – Get support for device related queries

Photo I.D delivery

Hi, I’ve just ordered an upgrade online but I have just noticed that photo ID must be shown when the phone is delivered by DPD. I don’t have a drivers license and have only just applied for a passport. Has anyone else had this issue? I’ve never been ...

Apple Watch won't pair to Three

Having the same problem as everyone else on here. Tried resetting Safari history, updating the app. etc. and get the "field missing" error. Does this actually work for anyone as this seems ridiculous! Why do you offer the service if it doesn't work? ...

E53305 - Absolutely Zero Resolution

I have made countless phone calls, had dozens of webchats, emails etc, I've even replied to posts on here. What will it take to resolve this issue? Today the Smartwatch pairing plan that I cancelled last month as a last ditch effort to fix this, has ...

iPhone 15 Pro Max Arrived!

Woooooh! As of yesterday afternoon, my iPhone 15 Pro Max in natural titanium arrived!Was due to arrive on the 22nd September, so a little under x2 weeks delay

SIM card

Hello I really need help with my SIM card my SIM card doesn’t work the showing me to give the 10 code but I don’t know Can you please help me

Phone purchase invoice

Hello, please send a duplicate of the phone purchase invoice.

Can not pair watch to plan

What’s the deal with pairing an Apple smartwatch to threes mobile service?I specifically moved to the three network from another (far cheaper -giffgaff) just to be able to pair and share data with my Apple ultra smartwatch. I can not do that due to v...

Best solution Smartwatch Pairing

Hi! I’ve recently purchased an Apple Ultra 2 and I’ve been having many difficulties activating the mobile data plan to it. I try to activate it and after nearly 11 hours, it was still displaying as activating with a spinning wheel adjacent to it. I c...

Damp Squib Customer Service!

Have had several conversations both on web chat and on the phone with customer services regarding my delayed order, and each time, they are able to provide Zero usable information on progress! BBelow is the transcript of my last web chat to illustrat...

Really fed up now

Can’t even pair my phone data to my watch as I get this message now ! Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information. Can anyone help as I’ve been in touch to tech support and they ...