Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Finding out my invoice number to claim samsung laptop?

Have been told I need to provide a invoice number to claim laptop? Of which I have not been given one.

How to keep my number

My current phones SIM only contract on three runs out later this week. After a bit of research I found a good deal on a new phone and contract on another website but still with three as the network. They are sending a new SIM with a new number. My qu...

Three

Hallo I want to top up my account because i was in Poland a return to Uk in 15 of September can you use 10£

Best solution Mobile roaming in Turkey

I'm going to turkey next week. Will I be able to use my mobile phone? I will need it as soon as I land so buying a local SIM won't be possible.

Best solution Stuck with no service and unhelpful support on 1st trip abroad with Three - please help

Dear community, I am abroad (Netherlands), stuck without data services and unable to make calls or send texts. Really need help with getting this resolved. This is my first trip abroad after joining 3 in June and going through a nightmare number port...

Wifi Calling Enabled - Works Intermittently?

During the past month or so I've noticed an increasing amount of problems with WiFi calling.I'm just off the phone with the 3 Network folks in India, during the call I was experiencing very regular audo dropouts lasting several seconds. The call does...

I can’t make calls or text message

Hello, I’m unable to make calls or text which is included in my package

Unable to access certain websites

Hi, I am not able to access any website ending edu.gm on Three network.ERRORSafari: can’t find the server Chrome: this site can’t be reached Apple Support confirmed no problem with device. Able to access the websites via other networks and WiFi (fam...

Best solution Split port issue

It came to my attention on 18th August 2023 that there was an issue with being unable to access some of my voicemail messages.Through further diagnosis I was able to determine that this only happens when someone calls me from EE. If someone from EE c...

Number Porting

I had to open purchase a new sim on my new contract and have been told I can't switch my number to it as they're both on 3 contracts. I've been advised to switch the old one to a PAYG and then switch it across to the new phone.Is this really the only...