Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Privacy : Personal Information and Data

I am concerned about my Privacy and Personal Information in 3 Network: It has come to my attention that I am been subject to Stalking via my Mobile Phone which technically possible with the help of Network.While my Legal Assistant is investigating th...

Three limiting my data speed after asking for help

I've recently been having issues with packet loss - part of diagnosing was speaking to Three who made some changes to my account including the deactivation of IPv6. It eventually turned out that there were other factors resulting in the packet loss.T...

Best solution Porting Issue - Incoming Calls / Messages

Hi - I am hoping someone can advise as to how I can resolve a porting issue.I transferred my number from Vodafone to Three and started using the new sim on the 5th June.I can make outgoing calls and send messages and my transferred number does show u...

Vodafone Three tie-up confirmed.

The tie-up has been confirmed, subject to CMA approval.The details can be seen here and take note of the first bullet point under the Great for Customers paragraph.Merger of Vodafone UK and Three UK to create one of Europe's leading 5G networks - Thr...

Best solution Forwarding/ divert

Hi,I have just changed a second number I had where instead of voice mail from three it would go to this other number.I phoned up like I have before to set it up and was told 'it can not be done anymore, that was the old system, our new system that is...

PAC code not transferred to EE

I have exactly the same problem with PAC code and EE number not transferred by THREE despite their repeated promises that it will be transferred without any problem!Called almost every day for a week, Three says the port was successful yet voice call...

CallerId

I want to turn on CallerID but Nishin on Livechat says that they can’t do it and I need to download an App True caller - but that ifentifies incoming calls; and the device button doesn’t function - and advice seems to contradict - help???Toggling cal...

Help

I ported my number over to three I can make calls and txt however I can not receive any calls or txt callers hear this number is not recognised or we can not connect this call tey again later three customer service keep telling me somebody will get b...

PAC code and EE number not not transferred by THREE

I have exactly the same problem with PAC code and EE number not not transferred by THREE despite their repeated promises that it will be transferred without any problem!! The man at THREE retail in Sutton, implemented the transfer from EE to to THREE...

Ms

I use a 3 SIM card on my iPad when sailing and I don’t know how to tell how much data is left as the iPad doesn’t seem to monitor it. Any ideas?