Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32407 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11354 Views
  • 2 replies
  • 4 likes

No 4G only wifi

For roughly a month I have been unable to connect to the internet unless I am on Wi-Fi. Roaming is switched on, turned airplane mode on and off, restarted phone, even went into my local Three store today to replace my old SIM card and update my contr...

Roaming package

After adding roaming package, how long does it take to receive instruction email?3 hours far 

Ptc by Fledgling
  • 750 Views
  • 1 replies
  • 0 likes

Return bag for router/modem

@JonathanB @KateS Hello! I have been waiting for a return box to return the internet router. However, it has not arrived. I see around this forum that this seems to be quite a common ocurrence. Could i get some help fixing this?Thanks.

Data roaming pass

Can anyone help as me and my partner are close to leaving three.t Unable to use any of my data in France so bought a 3 day roaming pass, which worked fine and expired today. I've purchased another and nothing is happening. On my account i can see the...

Best solution Data Passport

How do I purchase more than 1 data passport ? 

omer by Fledgling
  • 1561 Views
  • 2 replies
  • 0 likes

Three mobile can't call Virgin Media landline

Last Thursday (4th July) I noticed I could not call my home Virgin Media landline from my Three mobile - it simple just cuts off as soon as I press Call.  Cross checked using my wife and son's Three phones to call - same outcome.  I can dial out to e...

NeilB1 by Fledgling
  • 1531 Views
  • 1 replies
  • 0 likes

Data Passport

I cannot get the data passport to work in Canada 

Phil_T by Fledgling
  • 759 Views
  • 1 replies
  • 0 likes

Roaming

Hi Purchased bolt onNo email  How do I activate

Muggie by Fledgling
  • 812 Views
  • 1 replies
  • 0 likes