Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

I need to reactivate my SIM card after accidentally cancelling it

I ordered a new SIM card for my daughter but accidentally canceled my SIM card. My phone number is 07********* and please reactivate it for me as I was meant to order a new SIM card for my daughter as she lost hers and accidentally used my details.

Hi

Hello this SIM card it’s fine 07*********. I want this sim re activated and I don’t want to get a new SIM card. This SIM card it’s fine. The only SIM card I don’t have is my daughters as I told her did you activate it and she said no and now she lost...

Payment

My old payment used to be £33 and now it is £60

No Internet Abroad

Hi,I am now at Svalbard,Norway. Today I was using my data pack as usual. Then suddenly even I have 4G connection, I am not able to connect to internet. When I check my remaining data I still have 46GB. I was using this SIM all around the Europe last ...

Best solution 5G Monopole not showing on coverage map 6 months after installation

Hello all,Around the end of November 22 a Three 5G monopole was installed in a location nearish to me. Three’s coverage checker is showing there is 5G coverage nearish to the 5G monopole but no 5G coverage in a close proximity to the monopole or no 5...

Porting Issues

I requested to port my number over to 3 when I opened my contract with them 5 days ago and I was told it will be done by 03/07/23 but when it wasn’t I was then told on live chat that it will be done by 04/07/23 just for the same to happen the next da...

PUBLIC IP ADDRESS AND SPAM LISTING

Hi all - can somebody help?I have a 3UK 5G router. My public IP address has been listed on the Spamhouse block list for sending out what are deemed to be spam emails. I have scanned our system with many different options all of which have found nothi...

Porting Number Issue

Hi,I have recently taken out a contract with Three for my wife and had her existing number ported, however the porting has only been partially completed. She cannot receive calls or SMS. Her mother has health issues so really needs to be contactable....

Best solution Porting issues

Need some help with a porting issue….Was already on 3 but got a good deal on a new phone/contract from AffordableMobiles also on 3 so got that. Initially tried to get my number moved between the 2 monthly contracts but told that’s not possible so I t...

In Cyprus and can’t call or access any help

I am in Cyprus and want to be able to call and access voicemail. Followed all guidance to set up and getting ‘this is not possible’ message. Same message when I use the various methods to try to contact 3. Usually no oribkem abroad. Totally stuck. Ca...