Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6933 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3522 Views
  • 2 replies
  • 3 likes

PUBLIC IP ADDRESS AND SPAM LISTING

Hi all - can somebody help?I have a 3UK 5G router. My public IP address has been listed on the Spamhouse block list for sending out what are deemed to be spam emails. I have scanned our system with many different options all of which have found nothi...

Andrew1 by Fledgling
  • 879 Views
  • 1 replies
  • 0 likes

Porting Number Issue

Hi,I have recently taken out a contract with Three for my wife and had her existing number ported, however the porting has only been partially completed. She cannot receive calls or SMS. Her mother has health issues so really needs to be contactable....

petedew by Fledgling
  • 1622 Views
  • 2 replies
  • 0 likes

Best solution Porting issues

Need some help with a porting issue….Was already on 3 but got a good deal on a new phone/contract from AffordableMobiles also on 3 so got that. Initially tried to get my number moved between the 2 monthly contracts but told that’s not possible so I t...

eSlayer by Fledgling
  • 2959 Views
  • 6 replies
  • 0 likes

In Cyprus and can’t call or access any help

I am in Cyprus and want to be able to call and access voicemail. Followed all guidance to set up and getting ‘this is not possible’ message. Same message when I use the various methods to try to contact 3. Usually no oribkem abroad. Totally stuck. Ca...

Janemudd by Fledgling
  • 1683 Views
  • 2 replies
  • 0 likes

Best solution Upgrades

Says I can upgrade but won't go through. Obviously there's a high one off fee. When's the earliest or best time to upgrade? It's a sim only on 12 months 

4G No service in my area on housing estate.

I'm currently having to rely on 3G at 1.9Mbps as the local cell tower in the area is not working properly and I had contacted three but yet responses were ignored or got told "We'll forward onto our engineer" and year later still nothing is done abou...

Lanturn by Fledgling
  • 1671 Views
  • 5 replies
  • 0 likes

Best solution Roaming

I’m currently in Spain - I’ve recieved a text saying I’ve used 12gb of data and reached 100% allowance. I’ve been here 1 hour ! I don’t even use that much data in the UK for the full month. I bought a pack for £10 for 7 days roaming. My partner also ...

MRDB90 by Active
  • 6741 Views
  • 8 replies
  • 1 likes

No signal

07********* no signal my sim

Solanac by Fledgling
  • 1089 Views
  • 2 replies
  • 0 likes

Streaming issue

I think I have made a grave mistake in choosing 3 5g home broadband, the problem, when streaming tv content it's OK until I pause it or stop it, when (if it starts at all) I come to start it again it plays a bit then buffers & keeps doing that or ref...

Cant recieve calls or texts

I swapped monthly contracts from within Three to Three as they had a cheaper option for my needs. Requested to keep my old number. Got sent a new sim with the new contract and it came with a temporary number. Great. Everything worked. Then they porte...

Rhod95 by Fledgling
  • 979 Views
  • 1 replies
  • 1 likes
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