Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Cannot view any bills

I have an iPhone 13 and have successfully registered my account on the new app. I cannot view any bills at all. There doesn’t seem a “view bill” tab anywhere. Is this a migration problem and will it correct itself eventually, or am I being silly and ...

Billed twice

Was billed my contracted amount on the second of august and today I was charged an additional £17 and after reviewing my contract payments I have been charged double every month except my initial first contract month and I want a refund ASAP

Best solution Ireland

If I have my spend cap set at zero will I still be able to use mobile data in Ireland ?

7 day Roaming bolt on question

When does the roaming bolt start ? Is it when the phone connects to an overseas network? And is it day to day? Ie if I’m abroad for 5 days will I have 2 days left for the next time I go?

porting hassle

Hi I requested to port my three personal number to the three business account since July. I contcated the three team and they were very helpful and I got a business account with a temporary business phone number. they assured me that everythign will ...

Go Roam Passes: pricing

Please can someone tell me the prices of the 3 day, 7 day and 14 day Go Roam Pass add-ons ? Thanks!

Intermittent or no mobile data

Had an issue for about 48 hours in that when my phone is outside WiFi network I struggle to receive calls , use mobile Internet, WhatsApp connectivity etc. My samsung s22 ultra shows a signal bar with 4g or 5g but no data looks be downloaded .If I r...

PAC number transfer problem

Hi all. I got new pay as you go sim on three, requested my old number to be transfered from Lebara to Three via PAC Code but the transfer didn't go through for some reason. Cannot resolve the issue through chat. Would appreciate if mods could help m...

USA

Which network do Three UK phones roam onto when in the USA ?

Bogus call on a hacked number

Hello, today I had a call from a woman who said her mother had received a call from my number wanting her to make a payment to a PayPal account. It seems as though my number has been hacked/cloned to make this bogus call.