Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5622 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3347 Views
  • 2 replies
  • 3 likes

Porting number issue

31 may 23 I changed networks from 02 to three, I got pac code and porting to take place Monday 5th June. Monday 5/6/23 02 switched off my network and three gave me a temp number 5 days later porting still hasn’t taken place today it’s Friday 9th June...

Sjh78 by Fledgling
  • 985 Views
  • 1 replies
  • 0 likes

my mobile data

Hi last week i was out with family and i started to use my data and it said sign into 3 but every time i do the 3 app and website dont recognise the correct data and it is still like that and i want to know how to fix it my 

ayden by Fledgling
  • 848 Views
  • 1 replies
  • 0 likes

Vodafone - Three merger.

So the Vodafone - Three merger will be announced today. We know that Vodafone have their problems and Three, if you read this community, are having their problems.Here is a maths question: poorly performing Vodafone + poorly performing Three = insert...

sc1999 by Local celebrity
  • 4317 Views
  • 8 replies
  • 2 likes

No network.

Hi.I spoke to a support agent via the chat today as my account seemed to be showing more data usage than my phone was reporting.Since speaking with the person on the chat my mobile data has stopped working completely. It went down as soon as I left t...

Wilde by Fledgling
  • 1852 Views
  • 4 replies
  • 0 likes

Porting number issues

Just come over to three from o2 last Thursday and gave my PAC code to take my number over. Does anyone know how long it takes as this is day 5 and its still not been done.

Kirsty by Fledgling
  • 762 Views
  • 1 replies
  • 1 likes

Porting issues. No idea when can be resolved

My wife transferred from plusnet over 10 days ago. She is still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough. Both my son and I told her to ...

GRYB57 by Fledgling
  • 1186 Views
  • 3 replies
  • 1 likes

Can’t get an email

I’m trying to register but I’m not receiving the email from 3. 

NBoath by Fledgling
  • 743 Views
  • 1 replies
  • 0 likes

Business account

Is there any difference being on a Business Account, compared to being on a Personal Account?

Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
Top solution authors