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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 22596 Views
  • 971 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11650 Views
  • 19 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3911 Views
  • 2 replies
  • 3 likes

Can't receive calls or text messages

Ported my number over from ee last week and haven't been able to receive text messages or phone calls ,everything else works fine, been on live chat twice now, was told it's probably a faulty sim card, received a new sim this morning and it's still t...

Renew

I have recently joined 3 with my pay as you go sim card and my first monthly bundle has run out and I need my next monthly bundle to renew and renew automatically every month. I have topped up my phone with £35 but do not have any calls, texts and da...

Long term outage West Lancs

Have been without our severely limited phone and 4g SIM Broadband for 7 days and it has taken me 6 hrs to finally get an answer on how long the outages are going to last.Another 7 days... Imagine trying to work for 14 days without the internet when y...

PAYG sim to contract phone

Hi folks. Got a contract phone but last time I went away was stung with silly daily and other random roaming charges. my wife in same network but PAYG had no issues at all and no extra charges. I wondering if I can put a PAYG sim in my contract phone...

GVJ123 by Fledgling
  • 1773 Views
  • 3 replies
  • 0 likes

Privacy : Personal Information and Data

I am concerned about my Privacy and Personal Information in 3 Network: It has come to my attention that I am been subject to Stalking via my Mobile Phone which technically possible with the help of Network.While my Legal Assistant is investigating th...

Three limiting my data speed after asking for help

I've recently been having issues with packet loss - part of diagnosing was speaking to Three who made some changes to my account including the deactivation of IPv6. It eventually turned out that there were other factors resulting in the packet loss.T...

dazmatic by Fledgling
  • 3601 Views
  • 6 replies
  • 4 likes

Best solution Porting Issue - Incoming Calls / Messages

Hi - I am hoping someone can advise as to how I can resolve a porting issue.I transferred my number from Vodafone to Three and started using the new sim on the 5th June.I can make outgoing calls and send messages and my transferred number does show u...

aqm5181 by Fledgling
  • 5846 Views
  • 11 replies
  • 3 likes

Vodafone Three tie-up confirmed.

The tie-up has been confirmed, subject to CMA approval.The details can be seen here and take note of the first bullet point under the Great for Customers paragraph.Merger of Vodafone UK and Three UK to create one of Europe's leading 5G networks - Thr...

sc1999 by Local celebrity
  • 1891 Views
  • 2 replies
  • 3 likes
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