Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8507 Views
  • 17 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3740 Views
  • 2 replies
  • 3 likes

Contract / Roaming / New Site

I wonder if anyone in the community can help me so I can make a decision about whether to move from Three.My contract came to an end mid April, I was on the understanding that I could just carry on and I would still receive Go Roam etc without a dail...

Not workin

I hv overdue and wanna know how to pay it and get my number back

Ammar by Fledgling
  • 734 Views
  • 1 replies
  • 0 likes

Best solution wi-fi calling on HMD Nokia X30 5G on PAYG

I bought the X30 direct from HMD's online shop in November of last year and have applied all firmware and Google Play system/carrier services updates to it.The SIM was activated on Tuesday and I ported my number on Wednesday, now the wi-fi calling so...

Service

Heyy Last night i get this message Hi there,We're looking into your issue now, and we'll be in touch as soon as possible.Your issue number is:00239002After a this message my namber its not work more 

Artjol by Fledgling
  • 1469 Views
  • 2 replies
  • 0 likes

Best solution Three Voicemail

Hello everyone,I am new to Three and I was setting my account and everything up. I called my voicemail and it asked me to record a nametag. I recorded one but now its sort of stuck as I can't really figure out on how to delete it. I don't want a name...

Anonymous by Not applicable
  • 21484 Views
  • 7 replies
  • 1 likes

Roam abroad usa

In the USA here and get the text message about £5/day data passport. Is there no alternative to just pay for the data you use as you go? There is a button to "use internet as normal" and if I click that it says internet should work - but it doesn't. ...

Kport86 by Fledgling
  • 1405 Views
  • 2 replies
  • 0 likes

Texts not working

I can no longer send texts to Australia or premium numbers. It just stopped mid conversation. I am using an iphone

Extremely Poor network speeds 4G/5G

Hi,Im experiencing extremely poor network speeds both on 4G / 5G constantly. No matter where I go the speeds are terrible but I have full signal on my phone. What is happening?I put another sim card in my phone from a different provider and the speed...

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Ring Doorbell 4

When I go to connect the ring doorbell   I can't find the WiFi network for my three hub can see all the wifi around but not the three hub?  

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