Network

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Number transfer to three

My number has it been ported to three fro O2 yet

Best solution Three Voicemail - how do you manage to have a standard greeting?

When using voicemail Three's standard message is "447... is not available". When I called voicemail for the first time it made me record my name. I don’t really want my name or a personalised greeting I just want the standard default network automate...

Sim card

Requested a new sim because changed hand set and the sim tray in Old phone was stuck...managed to retrieve old sim the following day...assumed old sim would stay active until new sim arrived- nope 3 disconnected it despite knowing royal mail on strik...

Slow/non-existent mobile broadband

Have been having problems with getting any connection to mobile broadband for almost two weeks now.In the first instance checked the network status checker to find that work is being carried out on a nearby mast.As I work from home I contacted 3 to f...

Signal

Hi,I am struggling to get online with my phone,tried everything in settings to no avail..Only getting 1 bar on signal,talked to 3.. got no sense,already done everything before they told me what to do...Thinking of throwing my sim away and going to Vo...

Best solution New 5G mast still not activated

A brand new 3 5G mast has been built on the LL57 2PW area since July 22 (also that was the last time workmen were active on it). Any ideas when it is going to get switched on? Seams a waste just sat there doing nothing after all the effort.

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