Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15186 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5590 Views
  • 2 replies
  • 3 likes

Porting Issues

I am having issues with porting over my number from EE. I picked up the phone on Thursday and was told it would be completed on the day. I waited till Friday, however, it was still not complete. I spoke to Three in-line who advised it would be done b...

Apple watch Cellular issues

I purchased a cellular plan for my smartwatch yesterday, however it was stuck activating for 7 hours. I then contacted support who told me to unpair, then after that it was reset, and now i cant even get the login to appear when trying to add a cellu...

APrice by Regular
  • 1682 Views
  • 2 replies
  • 2 likes

My data is getting exhausted so fast even with unlimited pack

Hi there ,I came from India and got a three sim with firstly 20 pounds data pack but it got exhausted then I got again 20 pounds still faced same problem and than I got the unlimited pack and it show that my cash credit is 29 pounds now and I have ju...

The new system upgrade .

To all three customers out there anyone having trouble re registering again im having trouble with my e.mail tried so many times getting ridiculous and seemingly no help .

Internet issues.

hello community, after countless unsolved complaints, I still have problems with internet speed.specifically, I don't have these problems with another operator.I tried the following:-airplane mode-restart the Phone-restart mobile data settings.

ekkg01 by Fledgling
  • 1055 Views
  • 1 replies
  • 0 likes

Unable to connect to THREE_WIFI at TFL underground stations

Ever since Three moved to using their own SSID at TFL stations I have been unable to connect. I follow the steps and set the EAP method to AKA or SIM (both have been advised on setup steps) and after a short while authenticating get a warning my pass...

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NickR by Fledgling
  • 2527 Views
  • 3 replies
  • 0 likes

Go Roam EU - are there issues with it?

I’m about to travel to France and Belgium and was thinking of purchasing a 7 day Go Roam EU add on. However I’m reading of people having issues after buying the add on, e.g. the add on not working and them being charged as if they haven’t got the add...

Peds8045 by Fledgling
  • 1681 Views
  • 2 replies
  • 0 likes

Number transfer failed THREE TO THREE

Hii am transferring my old three payg number to one of the new three payg sims, I got the pac code and requested the transfer on Thursday. It was supposed to be complete today. Unfortunately an online agent has informed me the transfer failed as ther...

KingDogg by Fledgling
  • 2258 Views
  • 4 replies
  • 0 likes

Data not working in Copenhagen

I have enabled data roaming and I still have 8GB of data left. It appears that the 5G is enabled on my phone, yet I couldn’t access to the internet when I use my data. Is there any solution for this problem. 

Effica by Fledgling
  • 1428 Views
  • 2 replies
  • 0 likes

Most text messages not coming through on new phone

Had new phone for about a week and did the whole PAC code number transfer however I'm not getting most text messages through.  Trying to verify apps for new logins and none of the msgs are coming through except for Three's txt when I registered with ...

camy252 by Fledgling
  • 1520 Views
  • 1 replies
  • 0 likes