Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14639 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5169 Views
  • 2 replies
  • 3 likes

Payg Vs contract

Hi,I am looking at leaving extremely expensive also known as EE, at the moment I'm trialing a three paygo SIM card as I was with them 7 years and I would say it was a C+ experience, (biggest issue was network congestion in big cities) so I just put a...

Dave6018 by Fledgling
  • 1475 Views
  • 2 replies
  • 0 likes

Playstation wont connect to hub

So both mine and my housemates playstations have stopped connecting to the 5g hub on the same day. I rang up and three are trying to pass the buck onto playstation which is impossible as it works when tethering to an iphone and the fact that both pla...

Teddyk by Fledgling
  • 1478 Views
  • 1 replies
  • 0 likes

No Mobile Data

Hi,I suddenly lost internet access on mobile. I have tried everything including a full factory reset.I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it sto...

PaulRH by Fledgling
  • 7106 Views
  • 10 replies
  • 0 likes

Unknown charges on bill when roaming

I’ve just received a text saying that I’ve nearly reached my spending cap for this month, I phoned customer services who really weren’t much help at all and also tried the live chat which kept logging me out halfway through, anyway looking at the cal...

Daveb42 by Fledgling
  • 2912 Views
  • 5 replies
  • 0 likes

convert nano SIM to eSIM while abroad

I currently use a nano SIM. If I buy a device abroad that only takes eSIMs, can I convert my pay monthly account to an eSIM and install it while outside the UK on WiFi (without using roaming)?

Adam06 by Fledgling
  • 2472 Views
  • 3 replies
  • 0 likes

Three APN

Hi I have a router with an out door antenna which requires the APN settings for the three network how do I find this ?

Perro by Fledgling
  • 10318 Views
  • 4 replies
  • 0 likes

Not connected

Got my new phone today, but my sim isn't connected to the network.. what's up with that? 

Cloie93 by Fledgling
  • 975 Views
  • 1 replies
  • 0 likes

Voicemail not working

Hi, I have just setup my new phone this week but the voicemail is not working. Well I do get a text informing me that a message has been left. But when I ring 123 the call does not connect and times out. Is there a fault at three? Or is there a somet...