Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 10645 Views
  • 18 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3884 Views
  • 2 replies
  • 3 likes

convert nano SIM to eSIM while abroad

I currently use a nano SIM. If I buy a device abroad that only takes eSIMs, can I convert my pay monthly account to an eSIM and install it while outside the UK on WiFi (without using roaming)?

Adam06 by Fledgling
  • 2267 Views
  • 3 replies
  • 0 likes

Three APN

Hi I have a router with an out door antenna which requires the APN settings for the three network how do I find this ?

Perro by Fledgling
  • 9300 Views
  • 4 replies
  • 0 likes

Not connected

Got my new phone today, but my sim isn't connected to the network.. what's up with that? 

Cloie93 by Fledgling
  • 853 Views
  • 1 replies
  • 0 likes

Voicemail not working

Hi, I have just setup my new phone this week but the voicemail is not working. Well I do get a text informing me that a message has been left. But when I ring 123 the call does not connect and times out. Is there a fault at three? Or is there a somet...

Isp restrictions

Anyone notice from about 6.30pm every night there broadband services are garbage for streaming netflix, youtube, itvx and any other streaming app. Is there away to get round this.

Delayed number porting

Hello. I moved away from O2 Mobile to Three two weeks ago. I submitted the number porting request form on Three website and booked the port in day for 3/07/2023. It’s now 11/07/2023 and my number still has not been ported. During this time I contacte...

AMiladyn by Fledgling
  • 2168 Views
  • 2 replies
  • 0 likes

Can't receive calls or messages

New to Three network from eeToday my number changed from the number given by Three to my previous number When someone tries to call me, they get a message to say number is not recognised, please check number and dial againChat option on Three website...

Screenshot_20230710-145323.png Screenshot_20230710-145344.png
ABC by Fledgling
  • 2600 Views
  • 5 replies
  • 0 likes

Three text notifications vs three app logistics

I'm currently in a go roam destination. I paid £10 to unlock my data for 7 days. I gave a 30gb pcm plan. The eu fair use limit is 12 gb. Three sent me a text saying I've reached my 12gb fair use limit but my three app is showing I haven't even used 9...

Angel1 by Fledgling
  • 1545 Views
  • 3 replies
  • 0 likes
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