Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming abroad

I have "upgraded" my plan around a month before traveling to USA for a holiday, why not "upgrade" isn't it, instead of £8 for 10gb now £10 for 30gb what a bargain, the only thing they forgot to tell me is that from that day i have lost the free roami...

How to disable voicemail??

Does anyone know which options to choose in Three's automated support system to reach this mythical 'turn off voicemail' option? The website just says 'call 333' but when I do, none of the call menu options relate to voicemail settings, and there doe...

Trouble with calls.

Hi all,I have a Samsung S20 FE 5G.I'm having real problems with making/receiving call in my home, i've been with 3 since Sept and it's always been the same ! if i receive a call whilst at home, i will answer the phone, but the caller can't hear me, a...

Best solution eSIM

Hi. I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset. I’ve spoken to Three customer services to request a eSIM, but they tell me it’...

Document Email

Trying to reach customer service for proof of usage its been 2 years being three customer there is no use i got sim replacement but need proof of usage requested but 72 hours waiting time.If i didn't receive it would be the last month my contract end...

Three

My net s not working properly

Data not working in some areas

Whenever I go into 2 specific areas my data stops working, I'm connected to data sometimes I have full 4G but nothing will load. The second I leave the area it works again. I've told support about this and I'm not even joking they told me to go to th...

new mast ?

I see a new very flashy mast appeared near my location - is this a Three mast & is it live ? ( location is : Victoria road, Horley, Surrey )

Cannot receive calls or texts on payg sim

I received a payg simcard replacement the previous one I lost and I had it blocked it. the replacement I received has been activated about 2 weeks ago I have signal(bars) but I cannot receive calls or texts not even my voicemail for some reason or t...

Sms

My sms’s are not working, neither my incoming calls. Can anybody help me with this please. Thanks