Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32481 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11374 Views
  • 2 replies
  • 4 likes

data not working abroad

Hello,I am currently in Norway and cannot access my data abroad. All calls are going through fine, but data is not working. I am on a 30 gb PAYG (esim) plan, and have only used 5/12 gb for the fair usage limit. I have already tried restarting my phon...

jazna by Fledgling
  • 1710 Views
  • 1 replies
  • 0 likes

Zyxel nr5103 Bridge gone silly

I've had this setup in passthrough mode for over a year working fine feeding my Asus ax88u and using that for everything .Just over a week ago I lost the Internet. When I looked into it the zyxel was showing no signal and red error re booted several ...

5g mast upgrade

Hi is there anyway to see if my local mast is due for a 5g upgrade, I have been testing and every other mast is 5g bar my local one

Robti by Active
  • 1976 Views
  • 3 replies
  • 0 likes

Broadband Network Kidlington Oxfordshire

I have been a long and loyal Three Customer, having 2 mobiles phone contracts and home broadband. The broadband was brilliant at first but it has been dreadful these past 6 months. My internet is hardly reaching 20MBPs when it used to be easily 200Mb...

Mike82 by Fledgling
  • 1248 Views
  • 1 replies
  • 0 likes

Best solution PAC code

Someone please help! basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep gettin...

No Data with a data roaming pass in Portugal

I have a go roam pass I am in Portugal but the data doesn’t work no internet I can text ( not iMessage) and make calls. Do I have to change do I have to change the APN in mobile  network from. Three.co.uk 

SH398 by Fledgling
  • 3673 Views
  • 3 replies
  • 0 likes

Missed call alerts

The recent addition of Missed Call Alerts has been very welcome. However, when overseas they don't work: is there a reason for this ?

Anonymous by Not applicable
  • 3026 Views
  • 5 replies
  • 0 likes

Transmitter down in TF1 ***

Hello Community, A new transmitter was installed mid last year in the TF1 *** in the Wellington area of Telford.    This was to replace an old mast on a now demolished building, for a time there was also a temporary transmitter.  The new transmitter ...

pepstar by Fledgling
  • 2236 Views
  • 5 replies
  • 1 likes