Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

data abroad

can someone help me please? i have no data abroad, do i have to purchase a roaming pack or can i just get charged £2 a day?

Cant play games

My mobile data is working when it comes to surfing the web but not when I try play mobile games. Everything works fine on Wi-Fi. spoke to 2 different customer support staff which was no help, they changed some things on there end and said It should b...

Internet

Hello ordered internet for today and it’s not working

No internet dispite paying

HiI purchased a 35 pound unlimited data pack several hours ago (pay as you go) and zero InternetThe contact number is automated and luve chat is non existent, I.e non responsive when I click. Super frustrating and poor service Any advice please

4G Connection

Hi I am currently in the USA and once again am unable to get any 4G connection - it is not only the USA but European countries I have visited in the past couple of years - it is very frustrating as when I leave anywhere with a Wi-Fi connection I lose...

4G/5G connection down today?

Data doesn't seem to be working today, is there a known issue?

Missed calls

I keep getting calls from people saying they'd had a missed call from my number, which, they haven't, I've not called anyone. Are these just scams?

Three rewards app

So got an update for this app today and not I can’t login, won’t accept my login details asks me to register for the app, try to do this and get a something went wrong message and taken back to login details, just wondering who three are using to cod...

iPhone 16 Pro order

Hi everyone, I ordered my upgrade to the iPhone 16 Pro on 24th September and frustratingly was given a delivery estimate of 31st October….. I’m a bit concerned however that I’ve heard NOTHING since then….. it’s still showing on my orders in my accoun...

Best solution Upgrades

Upgrade cheaper data