Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5543 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3329 Views
  • 2 replies
  • 3 likes

Darren

Absolute disgrace off a service I'm gonna report it too tradeing standards  Mod note: title edited to remove personal info

Daz by Fledgling
  • 271 Views
  • 2 replies
  • 0 likes

Number not porting to three

Since 15/6 when I sent a port request to transfer my number to three from lebara for my number to port. I’ve  been in touch with your support team every day and finally found out there’s an issue with the PAC not working being invalid. So I was asked...

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Maz1 by Fledgling
  • 236 Views
  • 1 replies
  • 0 likes

Disconnected from network

Hi,Today, I have a message stating disconnected from network.No option to make calls.There is over £11 credit on the phone, PAYG.Any help, appreciated.  

KM4G by Fledgling
  • 263 Views
  • 3 replies
  • 0 likes

Atw not working

Son has been in USA on holiday since last wed .I purchased the 7 day atw pass but although it says active it hasn't worked the whole time.Tried the 24 hour one for £5 and worked fine ,that ran out bought another one,that worked .Tried the 3 day one y...

Three otp not being received

I've upgraded my phone and I'm trying to set up my three app. However I'm not receiving my three otp to set it up. All other apps and websites otp are coming through just not threes.  Any help would be appreciated 

Mrobbo83 by Fledgling
  • 357 Views
  • 2 replies
  • 0 likes

Best solution Accessing old mobile number

HeyI decided to move from EE to 3 due to finding a much cheaper deal. I have received my mobile phone from 3 and have a 3 sim card in the phone. However i have been told that i wont get my old (EE) mobile number until 25/09 even though the PAC code w...

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