Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

RCS for iOS 18?

Hi,Anyone have or know RCS enabled for IOS 18 on Three ? ( as I am on the beta version & see says ‘Voice & SMS’ - but no RCS! ) Thanks

Best solution Roaming in Republic of Ireland exemption

Hi, I’m not sure if anyone has a definitive answer, I’m going to Dublin for work this week and read on the 3 website that Republic of Ireland is exempt from Go roam charges so I can just use my phone like I Do in the UK? However when confirming with ...

DISILLUSIONED New Three Customer.

Mainly a cost decision, I recently moved from Vodafone to THREE and have not only found the connection jumps back and forth between 4G and 5G., but ALSO the THREE call clarity is a lottery, 65% of the time it works as it should, then the other 35% th...

Data abroad

The data doesn’t work here in Faroe Islands !

Internet

Good morning. Can't access my phone Internet

account unlock

I have bought a package and you have blocked my account, I want you to open it

5 hours to get an add on

I would be embarrassed to the point of closing my business if it took this long!im wanting to give 3 money for an add on.no one can do it. Im abroad & need data, i have all my info, passwords etc but cant get a simple data add on. the cat bit is path...

Calls

Hi thereSince last Wednesday I have been unable to make calls from my mobile to a specific landline number. I'm with 3 mobile and the landline is with virgin. I have tried ringing other numbers and the ones I've tried so far all go through and conne...

Roaming charge

I have been charged for roaming when at the time my phone was locked in an empty house and I was 10 miles away in a restaurant

Tip for issues with Mobile Data on Go Roam

Make sure to check if you have any other existing APN profiles! If you do, you have to remove them.To check: Settings > Mobile Service > Mobile Data Network. Make sure the APN under Mobile Data and MMS are both three.co.uk. If they are not, then you ...