Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15246 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5653 Views
  • 2 replies
  • 3 likes

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me.  Imessage works fine and I can call and surf and I can send texts outbound, but whe...

jla113 by Regular
  • 573 Views
  • 4 replies
  • 0 likes

Unactive phone number

Hello. I need to check my old phone number if its still active as I urgently need it.

vili_t by Fledgling
  • 310 Views
  • 2 replies
  • 0 likes

daily £5 charge for Go Roam Around the World destinations.

Hi there,I have a Pay As You Go SIM with a 20GB  1 month data pack (£10) that would allow up to 6GB Go Roam  around the world under the fair use policy and 3000 roaming minutes and 3000 roaming texts.I will be travelling to the USA and it is unclear ...

Oana by Fledgling
  • 270 Views
  • 1 replies
  • 0 likes

Data pack

Data pack monthly unlimited 

Kudret by Fledgling
  • 217 Views
  • 1 replies
  • 0 likes

Cancelling contract once three and vodafone merge

Our three mobile broadband unit has performed very poorly, when I put the sim card in my phone it works brilliantly but in the unit the signal is rubbish.  I feel that we are being fobbed off when three are unable to improve it as for about the first...

Calls and coverage

Hi is anyone having trouble today with calls taking a while to connect and sometimes won’t connect plus if someone calls you it sometimes dose not go through and signal dropping mile cross Norwich area?

LN1 (Lincoln) area

Three website says "we're working on fixing an issue in this area at the moment". No further details. Trying to work from home. Total write off. I am getting vety weak signal and very slow speeds. Home broadband almost unusable. Phone too. Anyone kno...

Vodon by Fledgling
  • 303 Views
  • 2 replies
  • 0 likes

Contract extension

Hi there,I hope this message finds you well. I wanted to let you know that my current contract is approaching its expiration date. I’ve really enjoyed working together and would love the opportunity to renew and continue our collaboration. Please let...

Sanilt12 by Fledgling
  • 233 Views
  • 1 replies
  • 0 likes