Network

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Will my old SIM card use 5G? After upgrade.

After the upgrade, will it matter that I have an old SIM card -- from the time 5G was not yet heard of? I would like to benefit from 5G, but keep my old number at the same time. Can I just swap SIM cards and use 5G, or have to use a new one, which co...

Brought my number to three from giff gaff and not receiving calls

Hi, I've just changed over to three from giff gaff, I've brought my number with me which got transferred today, everything seems to be working fine but when people call me it comes up call failed on their phone, I can call them but as soon as they tr...

5G on Three - 'We’re fixing an issue with our network in this area' - for weeks at a time!

Hi, I bought a 3 Sim as my area (Cambridge, CB3) is shown as having 5G coverage, - and so is quite a lot of Cambridge. Three 5G claims to be 'up to 500 megs download', which is pretty spectacular! However, I don't get 5G at my home address and althou...

evening

poor if any internet, calls cutting out well over 100 days, yet the options are to increase my monthly fee, Ofcom next. Customer services non exit, diabolical

Cancel call diversion

Hi, my currently on holiday in Fuerteventura, Canary Islands, because I don’t get free roaming with my 3 sim only plan I decided before I left as I had data left on my smarty sim i use in my iPad to divert my calls from my 3 sim to the smarty sim, al...

I live on a boat in Saltford Marina between Bath and Bristol. I am 72 and my 3 mobile is my only phone and my only internet. For nearly 2 weeks the internet has been so weak and erratic has to be unusable. Also calls either fail of are cut off mid fl...

"Three" having big "Mobile Phone" and "Wifi-Calling" problems in the UK right now.

About a week ago the reliability of "Three" for sending and receiving texts plummeted. Instead of texts going and coming within seconds of being sent, nothing happened, but occasionally I would receive a "dump" of texts - long after their senders ha...

stuck in turkey with no phone

My phone isn't working at all.I can't get through to 3.

No service in USA

Hi. I'm currently in california, and can't use my phone at all. I've checked roaming is on on my account (and I've used it abroad previously pre pandemic) and that the data roaming switch is on on my phone (a Google pixel 4a). My phone just says 'no ...

Jubilee Line Mobile Signal issues

My partner and I have no signal on the London Underground Jubilee Line between Canning Town and Westminster despite this being available previously. We both use iPhones. I also have a work Vodafone iPhone (same model) which has full signal and mobi...