Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Conversion to eSim

I currently have a Sim only contract with 3 since December 22 (ie not a 'Three My Way' contract ). I am using an iPhone 12 with a physical sim. I want to buy an iPhone15 to use instead. This phone supports only eSim.My iPhone12 could also take an eSi...

Can not make receive calls

Hi all. Since yesterday my phone will not make or receive calls. I van text and data is fine. Just not able to connect message when calling.Answers anyone?

Community access test, at most 2 bars 4 days

Community access test, I have had at most 2 bars for nearly 3 days. Is this normal? I have a two-year duration 24 gigabyte sim. My phone is a 4G, Honor 7s.

Best solution Network issues 12.02/24

It’s seems that today’s issues were caused by a power failure at a data server centre. Why there wasn’t a back up power supply is something for Three to mull over.

Roaming not working

I'm on holiday in Madrid and my roaming isn't connecting. It was the same in Dublin last month. Last it worked was in June 2023. We went to Turkey in August and I turned it off but have since enabled it fully on my phone. I have a spend cap of £15 so...

Network Issues 09/02

Hi Everyone, Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused. We'...

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

No data roaming in italy

Arrived in Italy yesterday, my 7 days eu roaming data add on was active. Since i have been unable to use internet. I contacted three chat 4 times and nobody was helpful. Still unable to use internet. I had to buy. Dongle as working abroad for 1 week....

Poor network coverage

I have poor coverage at home and I have tested 2 other locations within 2 miles of home on many occasions, with 3 different phone models . All locations are listed on the 3 coverage checker as excellent for 4g. Coverage is in fact non existent- you c...

network issue

5G has not been working on SY1 postcode for over a week ; is it expected to be repaired anytime soon please ? TIAnicholas