Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Broadband has suddenly becom unusable.

I have the NR5103EV2 router, which I got when I switched to Three Broadband a couple of months back.For the first few months it was fine, I was very pleased with it.But for the last week or so the internet has become completely unusable! I have even ...

Best solution Severe weather emergency alert

Didn’t get the emergency alert issued by the government today about the severe weather caused by Storm Darragh- knew there were problems with the test previously but thought they were being looked into ? Not ideal considering if it was something more...

Foaming

I have lost coverage suddenly,I am based in the UAE and l can’t top up my number or use the roaming service the network bar shows an x any way l can sort it out ?any help will be appreciated

WiFi calling

Hi walked into my daughters and my mobile signal disappeared so thought no problem will use WiFi calling but no signal, she is with sky fibre at 69Mbs and I wondered if I have this wrong thinking it would work, any help?

Weak and fluctuating network coverage

Hi I'm having issues with weak and fluctuating network coverage in *** *** I'm also only getting between zero or one signal strength Anytime of the day and evening? Kind regards Dean

Beware Go Roam ATW small print

When you buy a Go Roam ATW pass the description says that you can use your regular call allowances in any of 71 countries… but only in the small print (and on a separate area of the Three website) does it say ‘to call the UK’. You can use a Go Roam E...

Vodafone merger

I didn't join Three to be part of Vodafone. Probably I can cancel my contract early without penalty?

No network

I have no network at all for 1 houre now

Sim porting

Tried to move number from smarty to three, was told the number transfer has been completed, but still can’t text or receive calls/msgs with the number ported over

No one can hear me

I have been with 3 for donkeys of years, I've had 5 or 6 phones with them over the years. I rarely ever make calls, I'm not very social, so this is only a problem a couple of times a year but recently I had to call the police in an emergency and they...