Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution My number in iPhone settings won’t change

I was previously with Vodafone and have now joined Three. My existing number has ported over today and calls/sms messages all work perfectly fine and show my original number but the number in my iPhone settings is the temporary Three number. I can’t ...

Data Roaming in Greece.

Hi, Im on a 24 month contract with unlimited data, text and calls and going to Greece on Friday for 14 days.Do I have to buy a 14 day roaming pack for £24 to use my phone ? How much data allowance will I have?

Samsung Galaxy A8S Issue

I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off,...

Cannot Get Replacement Sim / eSim

Upgraded to iPhone 16, setup process failed and I had to reset phone, as a result I now no longer have a sim for my phone thus no data or way of making phone calls. Phoned twice to support now to be told there is a system issue and they cannot send o...

PAC code incorrect

So i’m finally leaving 3. I’ve got my PAC code, given my number and code to my new provider, and it just says ‘recheck this is correct’. It’s definitely correct as i’ve tried multiple times with no luck. Trying to change my numbers as soon as possibl...