Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12992 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4107 Views
  • 2 replies
  • 3 likes

Unable to make or receive calls

I’ve been unable to make or receive calls for well over a month now. I believe it has something to do with the 3G switch off.If I try to make a call, the screen shows as if it’s trying to ring but the call doesn’t go through (at all) on my end - the ...

RCS on iPhone gone live

 RCS has gone live on my phone today by default. Seen plenty of posts regarding this on here so thought I’d mention!

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JBean by Regular
  • 1226 Views
  • 10 replies
  • 2 likes

Cloned number

Has anybody had there number cloned? I’ve had several calls over the last few weeks from people who are adamant I’ve called them. I also received a voice mail from a little old lady asking me to stop doing bank scams. Really strange. 

fresh by Fledgling
  • 288 Views
  • 1 replies
  • 0 likes

Ofcom text to switch - PAC code

Ofcom 'Text to Switch' doesn't work for THREE customers how are they getting away with it? Website says log onto your account and go to 'More Actions' and they have removed the 'Leave Three' option!   

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Empiboy by Fledgling
  • 594 Views
  • 4 replies
  • 0 likes

Change my data pack

I’ve been trying to renew my data pack or changing it to another one but it isn’t going through so I need help with that please.

not receiving OTP text messages from Marks and Spencers bank

As per the title - not able to receive OTP texts from Marks and Spencer. Trying to setup on my phone for first time. I do get messages from other companies including Three.please advise as to why this would be and what i can check to resolve this iss...

mitch3p by Fledgling
  • 388 Views
  • 1 replies
  • 0 likes
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