Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Motorold E13 not working since 3G switch off

I have a Motorola E13 Android phone (https://www.phonemore.com/specs/motorola/moto-e13/). It used to work perfectly...But since 3G was switched off in my area, I am unable to make or receive calls. The only exception is that it works when connected t...

Whole network speed issue

Having contacted 3 two weeks ago and being reassured that recent work had been carried out locally, I’ve had to contact them again today for an update. The previous advice was that the issue had been resolved and to keep restarting my devices to see ...

Best solution Sim card not activating

I have just received my iphone 16 pro max. Im a new customer to 3 (switching from o2). I have put my new three sim in my iphone and i have not received any activation messages and my phone just says no service. How can i activate my sim if i am not r...

number porting issue

Just joined 3 and ported my number from GiffGaff, now some people can contact by message or phone call me but my wife,s phone which is still giffgaff gets an unable to connect message. its only been today the transfer has been completed so is this no...

WiFi calling not available

My 3 sim does not have WIFI calling anymore? it did have but not now. I have 2 sims in my phone one from 3 and one from tescos mobile. the Tescos does have WIFI calling. I have tried Airplane mode, rebooting phone/router etc.and still no good! I have...

NR5103E no Wi-Fi calling

Hello has this issue been resolved yet just switched to this router and No Wi-Fi calling on ow and eeand newer phones vodaphone older phone works

Data abroad

Hi! I am abroad & I bought the 60GB package Now I received a notification that I used the 18 GB roaming & the connection doesn't work anymore, while I payed for 60GB data Tips & advice are more than welcome

Purchased a data pack but it doesn't work

Please, I did 14-days unlimited Add-on (£20) Data and the money has been debited from my account but the data hasn't been credited. Its showing awaiting order on my basket. Please could you help me resolve this issue hence I need access to Internet f...

What is vas please anyone no

Can someone help me all of a sudden I’m being charged for something call vas anyone no what this is I’m stressed out

Select a forum - how about network, broadband and services. Or maybe I should say lack of them.

3 weeks ago I received a text informing me that 3G was being taken down but I shouldn't be affected. Since then I've had no phone connection, My wifi has at best been intermittent and trying to get hold of customer services is impossible. I've been i...