Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32471 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11371 Views
  • 2 replies
  • 4 likes

Three Throttling on 4G

@JonathanB Every days all this week it appear Three has throttled 4G speed all day from 7am to 12am (Mon to Sun) and no throttled after 12am until 7am.Speed on 4G 7am to 12am up to 25Meg download and up to 15Meg uploadSpeed on 4G 12am to 7am up to 11...

Signal issues

It’s been over a week now, my signal is terrible!my 4g hub is giving me 1.5mps down 23.4 upi was told by an advisor it would be fixed on Thursday 28th August, well …. It isn’t fixed.not been able to use PlayStation, YouTube etc, if this carries on mu...

Singo by Fledgling
  • 375 Views
  • 3 replies
  • 0 likes

Network issues

I moved to Three two years ago from O2. I was c sick of having no service wherever I want. Up until 2/3 weeks ago I'd had no issues at all with Three.  Since then nothing but issues.More often than not I've no service when I'm out if the house.  It o...

Critch by Regular
  • 1203 Views
  • 7 replies
  • 0 likes

Three mobile unusable since merger with Vodafone

  Since the merger of Three and Vodafone on 31st May, I had noticed that my signal at home had gone from being a reasonable 4G to one or two bars of 3G only. I assumed this would only be a temporary occurrence and most likely due to the merger. Howev...

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Very Poor Signal SA44 area. (AGAIN)

Hello,Back in June/July signal in SA44 dropped to either very poor or no signal at all. Support team and network status checker said "there is a problem in your area" but were unable or unwilling to give any more details or a fix ETA. Then in late Ju...

iMessage

Hi , I had used my old phone number to retrieve an old voicemail from my passed mother , and since then it has de activated in my iMessage . There is no block from apples side , and I don’t know what other options I’ve gotv

Jokes by Fledgling
  • 630 Views
  • 3 replies
  • 0 likes

Three will loose my custom

Three service has become rubbish l. Merging with Vodafone has even made it worst. My calls are not even connecting. 

WA1 by Fledgling
  • 381 Views
  • 3 replies
  • 1 likes

? Call Barring

I was awaiting a call from NHS 24 (a call back) they said they tried to phone but it went straight to answering machine. How do I find out if I have call barring? It is very strange as this isn’t the first time this has happened. I was sitting with m...

more259 by Fledgling
  • 431 Views
  • 2 replies
  • 0 likes