Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6698 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3482 Views
  • 2 replies
  • 3 likes

Two sims, one number?

I have a 5G sim & iPhone 14, 11 months left on my contract. In an attempt to break the hold my iPhone has over me, I bought a Nokia 5310, but unfortunately my sim doesn't work in it.Can I get a second, non-5G sim with the same number, so I can use th...

Data roaming not working

Currently in Spain have not been able to get data roaming working despite receiving text messages from Three stating that go Roam is working. Looked at all the guides and instructions still can’t get it working.   Tried to use their digital assistant...

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Roogy by Fledgling
  • 566 Views
  • 1 replies
  • 0 likes

Unable to use allowance in USA

Hi I'm trying to use my phone in USA and not getting any connectivity. I have a data pack with go roam. Live chat not helping.any suggestions?

Nisma by Fledgling
  • 474 Views
  • 2 replies
  • 0 likes

Snails pace internet

Why am I paying for this garbage, speed is that slow I cant even upload an image of my last speed test on 3's own app, which was a whopping 0.7mbps by the way, disgrace.

AJ147 by Active
  • 681 Views
  • 4 replies
  • 1 likes

4G/5G and phone signal is AWFUL

Anyone else really struggling with all forms of signal at the moment? I live in Kent, and work in Surrey, I cant even make a phone call for more than 10 minutes on my own phone on my journey to or from work. My work phone however, no issues whatsoeve...

MJE46 by Fledgling
  • 690 Views
  • 2 replies
  • 0 likes

No signal coverage

I am in a hotel in ss6 and have no signal at all???? Their wifi is down but I have no signal myself?? Help

Sj1967 by Fledgling
  • 366 Views
  • 1 replies
  • 0 likes

EU daily roaming charge

Hello everyone! Currently abroad in an EU country and received a text message about £1.67 daily roaming charge being activated. Despite having my mobile data turned off and not making any calls, I reached out to Three customer service. They explained...

Jane79 by Fledgling
  • 696 Views
  • 2 replies
  • 0 likes

Data Roaming connetion lost

  Dear Ma'am/Sirs,   Good day,   Kindly assist me on my internet connection with 3uk sim card. I just registered my plan last day 10 July 2024 10gb international plan with sim card number 07*********, but sadly my internet connection is lost..I still...

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