Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8270 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3706 Views
  • 2 replies
  • 3 likes

Network problem

Hii, it’s Nawab and i lives in windsor street,L8 *** The internet speed is not good in this area. It takes ages to play youtube or other streaming apps. Some time it seems, i am wasting money for the plan if I can’t use it. I would likt to request yo...

Unable to send SMS

Hi, I was late paying my bill and I was cut off, since being connected again (paid my bill and been connected again for 2 days) I have been unable to send SMS messages to anyone. I get the red exclamation mark and an option to try again but it doesn’...

Broadband

my Three Broadband number is 07********* We applied for Three Home Internet at the Maidstone branch about 8 months ago. They said to try it for a month, and if you are not satisfied, return it. At the end of a month we returned it, we don't use THREE...

Number port hasn’t happened after 48 hours !

Number port hasn’t happened after 48 hours and theres no one available on live chat and phone number just wont let me speak to anyone how can i get help with this??

ODC by Fledgling
  • 327 Views
  • 1 replies
  • 0 likes

5g WiFi

So I am moving area pretty soon and three online are saying my area hasn’t got broadband at the moment surely they can’t make me pay for internet or service that I am not getting it not my fault that area isn’t serviced with broadband for three 

Network issues

Why i can't use my mobile data and i have an allowance of 75GB and im using roaming.   

Screenshot_2024-08-07-23-17-49-476_com.hutchison3g.planet3.jpg IMG_20240808_040443.jpg
Mhaui by Fledgling
  • 296 Views
  • 1 replies
  • 0 likes

Account

I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.

Jenny1 by Fledgling
  • 488 Views
  • 3 replies
  • 0 likes

5g broadband

Helloi recieved my 5g home broadband today and managed to set it up and get connected.I have a cctv system which I connected too my 5g hub by cable, my issue is I can only view my cctv cameras on my phone when I’m on wifi at home, I’m unable too view...

Albundiz by Fledgling
  • 781 Views
  • 6 replies
  • 0 likes

I paid for roam in europe but it never worked.

Hi there,I recently purchased the 14 day europe roaming add on for £24. When I was in europe, my phone wouldn't work, so I had a chat online with an assistant (Rohan) who basically said "That doesn't work on your plan". I told him I puchased it as an...

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