Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34422 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11965 Views
  • 2 replies
  • 4 likes

Network issue

Its been 3 days i am unable to make and receive calls? The issue has still not been solved? 

x_R_x by Fledgling
  • 889 Views
  • 4 replies
  • 0 likes

Problem in Exmouth, Devon

Hi, I am having problems with the connection in Exmouth EX8 3 area.  I have asked on my local Facebook group if anyone else has been having problems and there are.  Internet and texting works ok but my phone will not connect or receive calls.  I was ...

outgoing calls

Hi there, I am having trouble making outgoing calls.  They connect but I cannot hear the other person, they can hear me.  Not sure if it's a phone issue after a software update or a network issue.  It's a Samsung S23.  Anyone else having the same iss...

Katalina by Fledgling
  • 888 Views
  • 1 replies
  • 0 likes

Best solution Multi data passport

Hi...I have just managed to purchase 10 days of data passports and have a couple of questions . Am I right in thinking that the first one will be automatically activated once I enter the country I'm heading to without me having to do anything to my p...

Partsman by Fledgling
  • 1010 Views
  • 1 replies
  • 0 likes

Shabby network coverage for 4G/5G

For the past fortnight I have been unable to use the internet, apps, maps anywhere round where I live (East Sussex), on the way to/from work in central London & also while in central London.   I have switched phone on & off, reset the mobile data set...

Sms delayed

My SMS messages taking 1 hour or longer to be delivered anyone else having same issue.Have restarted phone still the same  

Car_tech by Fledgling
  • 892 Views
  • 1 replies
  • 0 likes

iPad "Mobile Data Number" shows as "Unknown": Why?

As per the title, I have three new-ish iPads I own outright (two M4 Pro's, one Mini 7), and they all have pre-paid eSIMS in them from UK network Three – the "24 Gigs for 24-months" physical pSIMS you can buy online, that I had to call customer servic...

photeks by Regular
  • 5811 Views
  • 19 replies
  • 0 likes

MTU

Does anyone know how to sort out the MTU problem on xbox live, it's been fine for 20 months now for the last 2 weeks it's been lagging so bad online its impossible to play, and is says there is a MTU problem mine is at 1360 

Mart by Fledgling
  • 1260 Views
  • 3 replies
  • 0 likes

Your connection is not private

"Your connection is not privateAttackers might be trying to steal your information from mobile.three.co.uk (for example, passwords, messages or credit cards). Learn more about this warningnet::ERR_CERT_COMMON_NAME_INVALID" Anyone else getting this me...

Myujunwa by Fledgling
  • 2126 Views
  • 8 replies
  • 0 likes