Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15064 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5497 Views
  • 2 replies
  • 3 likes

No Indoor Mobile Signal

Me and my wife just moved to Plymouth, into a 2 bed semi-detached at PL7, the house was old so we had the insulation redone but now the Three signal inside isn't working. I spoke to customer service at Three who told me I should have excellent covera...

CMCMANN by Fledgling
  • 535 Views
  • 1 replies
  • 0 likes

sim card works on wifi calling only

hi, i can not register to phone. my sim card works on wifi calling only, i tried to reset mobile network, still the same.  Have you got any idea how to fix it?

Vlodek by Fledgling
  • 551 Views
  • 2 replies
  • 2 likes

Network is red

The network indicator is red. Also, I can't do over the website to check devices settings. Shows that there is no connection to the website.

No internet abroad

Hi! I just arrived in Italy and have no data! SMS and calls are working but data is not, I’m getting 5G but no internet unfortunately 

jgroac by Fledgling
  • 320 Views
  • 1 replies
  • 0 likes

Data

How to cancel an existing data pack, to buy a new  data pack? Thanks

AiVanger by Fledgling
  • 317 Views
  • 1 replies
  • 0 likes

Mobile Roaming in Germany

Hi,Does my sim plan includes mobile roaming in Turkey and Germany?Thanks 

Ka by Fledgling
  • 428 Views
  • 1 replies
  • 0 likes

Roaming not working

Hi. In Italy. Roaming on in iPhone settings. Have spend cap with sufficient head room. Got the roaming text £2/day - fine. Lots of data left in month. Connects, good signal on 4/5G. Can open three website only everything else can’t connect. Why is it...

Roaming by Fledgling
  • 407 Views
  • 1 replies
  • 0 likes

Three network down?

I haven’t been able to get online on my phone since yesterday despite turning mobile data off and on again. I’m still getting push notifications but opening any apps is impossible and has error messages after trying to load up. I am unable to use my ...

CRosh by Fledgling
  • 655 Views
  • 1 replies
  • 0 likes

Unable to receive any calls or texts

I have just upgraded my contract but after that I am unable to receive any calls or texts i have tried to call customer services but they were unable to resolve the issuei am frustratedwhat can I do