Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32856 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11477 Views
  • 2 replies
  • 4 likes

Best solution Bad signal and 4g

Ive never had any issues with either phone signal or 4g, but over the last few weeks it's been absolutely awful- have checked for outage etc but says its all fine in my area - am tied into contract and paying for a service that I am not receiving 

Shep841 by Fledgling
  • 838 Views
  • 1 replies
  • 0 likes

Poor three network

I wish I had never gone with three the is no internet connection even though it shows good strength on phone and also have two other devices and just the same.  It's not usable.  And even when out on call outs as a passenger I'm trying to use interne...

14steve by Fledgling
  • 1341 Views
  • 4 replies
  • 0 likes

Best solution Suspicious phone calling

I received a phone call call from someone claiming to be EE IT WAS A  London number receiving a phone call does it pose a risk ? 

Best solution Coffees voucher

How to I get coffee network drink voucher 

Sib by Fledgling
  • 1000 Views
  • 3 replies
  • 0 likes

FaceTime not working

My phone number isn’t alloweing me anymore to FaceTime people or receive face times , I have service and can call on normal , I tried resetting everything on my phone , reconnecting the number to iCloud and to face times it accepts it but won’t let m...

5G/4G/3G Complete loss of signal

Hello all,Really I am posting this to get a response from 3, as I am not able to call them from my home due to an almost complete loss of all signal.3 weeks ago (14th March) I lost all signal to anything connected to 3, including both my phone+contra...

Golddav3 by Fledgling
  • 801 Views
  • 1 replies
  • 0 likes

Cash credit refund -- please help!!

I requested a refund on my cash credit on the live chat (I only added cash credit so thst I could buy a data add-on, but when I tried to buy a data add-on with my cash credit it wouldn't let me). They told me I had to call the helpline. So I called t...

Charliew by Fledgling
  • 2896 Views
  • 9 replies
  • 0 likes

Porting issue - ported number not accesible

Hi,Transferred to Three.Provided PAC code and number I wanted porting upon time of requesting a sim only contract. I registered my account and inputted sim in phone before 17:00 the day before the transfer day. I have an iPhone. The number shown on m...

When travelling abroad in Spain I can't use date roaming

Hello my dad has a contract SIM and a Google pixel phone and has not been able to use his mobile data. He can see 5G and 4G with the sister company and the R signal and everything. But when we search the internet provider use data it doesn't work. Th...

Porting Issue

Hi there.This seems to be a common occurrence when people port their number over. I’ve reached out to 3 support and it’s already been escalated. Basically I switched from Tesco to 3 and I provided a PAC code to transfer my number. The number has now ...