Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5535 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3328 Views
  • 2 replies
  • 3 likes

Internet utter garage

20 hours of the day I barely get 1.5mbps, 4 hours from 3am to 7am 30mbps, they say theres no issues. 3 used to be the best network by a mile, now they sell out to other companies, overload the network and throttle their main customers whilst giving a...

AJ147 by Active
  • 377 Views
  • 1 replies
  • 0 likes

Best solution Three 5G broadband blocking Minecraft Realms

I have a Three 5G Hub providing internet access for the whole house. My son is very frustrated because he can't access a Minecraft Realm on his Nintendo Switch. It has been set up by his friend as a private Realm, and his other friends can join it fr...

Solent by Fledgling
  • 895 Views
  • 3 replies
  • 0 likes

International roaming blocked

We bought a ATW roaming pass for my daughter’s phone.  The SIM is not allowing her to connect to the cellular network in the US.  Another SIM works in her phone so it is not the phone. How can we talk to someone to get her phone unblocked or refund t...

Akitchen by Fledgling
  • 1116 Views
  • 5 replies
  • 0 likes

Issue getting phone number ported across

Hi, wondering if anyone can help or have had a similar experience and knows how to get to the bottom of this.  I recently moved to Three Business and issued them with my PAC code from my old provider (Vodafone) for it to be ported across to my new co...

RoryH by Regular
  • 1377 Views
  • 7 replies
  • 0 likes

No internet abroad

I cannot use the internet due to roaming issues when traveling abroad. I signed a new contract with Three last September and went to Spain the same month. At that time, I couldn’t connect to the internet initially and tried various troubleshooting st...

Chiho by Fledgling
  • 520 Views
  • 1 replies
  • 0 likes

Poor reception Clackmannshire

I have a mobile internet router based near Alva and the service is dreadful. It is stopping streaming on the tv. Three’s website claims there are no problems. Any suggestions?

Moonlit by Fledgling
  • 328 Views
  • 1 replies
  • 0 likes

Draytek SSL VPN and Three Network incompatibility

Hi everyone,This issue is present on both broadband and mobiles while hotspotting.I use Draytek Smart client to a draytek router to dial into work.For some reason however while using SSL VPN's the upload speed is completely unusable. The fastest I sa...

VpFalcon by Fledgling
  • 386 Views
  • 1 replies
  • 0 likes

Internet access

Sporadic access of internet on mobile phone throughout the day. Two mobile phones have same three network- is this the problem 

Pmp46 by Fledgling
  • 303 Views
  • 1 replies
  • 0 likes
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