Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32471 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11371 Views
  • 2 replies
  • 4 likes

Best solution Can't call home phone but not other numbers affected

Hello I having a issue where I can't call my home phone (connect over the internet) . The three other people in my house are on three and cont make the call but other networks can . The isp Vodafone don't seem to think it's on they end but I don't kn...

josh13 by Regular
  • 4338 Views
  • 18 replies
  • 0 likes

SMS text not sending

Hi, I have been unable to send SMS texts from my iPhone. I’m still able to send iMessages, but all my SMS texts are failing to send. I can also receive messages from others, but I cannot send them. Could someone assist me with sorting this out, pleas...

sarah5 by Fledgling
  • 1291 Views
  • 5 replies
  • 0 likes

Best solution Sim for mobile WiFi router

I have recently purchased a mobile wi-fi router to use in a holiday caravan where the site WiFi is not that good and need an additional pay as you go sim to use in the device what do you recommend 

Rob5 by Fledgling
  • 1017 Views
  • 1 replies
  • 0 likes

RCS messaging issue

Is anyone else having issues with RCS messaging on iPhone. Mine is intermittent. But mainly defaulting back to sms. Is anyone else having this issue??

Seany1 by Fledgling
  • 800 Views
  • 3 replies
  • 0 likes

Mobile data has been completely useless

My mobile data has been completely useless for days now, it only shows 5g (Which is pretty much useless on my phone) and on the rare occasion it shows 4g and my phone is actually working, it's only for like a couple seconds. It's genuinely starting t...

Caylem by Fledgling
  • 1165 Views
  • 3 replies
  • 0 likes

No signal

I am having trouble getting signal in Hedge End, Southampton for the past 2 weeks. As soon as I leave the area my signal shoot up and everything is fine. I am in that area a lot and it’s very annoying not being able to use my phone or receive calls, ...

Orsi by Fledgling
  • 2164 Views
  • 10 replies
  • 0 likes

The internet does work

Hello, I top up my account but the new work doesn’t work correctly. Could you please check it? 

Milli by Fledgling
  • 730 Views
  • 3 replies
  • 0 likes

Can't connect to NHS VPN (using Eero 5G)

Hi - we are currently transitioning to Three 5G. My wife works for the NHS, mainly at home, and is unable to connect to her system through the wifi, although I can connect to my employer's wifi.I tried speaking to Three, but was told they can't help....

ROK by Fledgling
  • 717 Views
  • 1 replies
  • 0 likes

Three Voicemail setup

Hi,I am trying to setup my three voicemail and when they ask me to enter new pin, no matter what pin I enter they say this option is not available. What should I do?

Wass923 by Fledgling
  • 1780 Views
  • 4 replies
  • 1 likes

Best solution Change number

How to get a different number? 

Matthew2 by Fledgling
  • 932 Views
  • 2 replies
  • 0 likes