Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32388 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11351 Views
  • 2 replies
  • 4 likes

Best solution 3 Vodafone Merger

The merger has been approved about 2 months ago, but I haven’t heard any updates since the approval. What will be happening after and will the network be changed this year? Will we be able to use Vodafone’s masts and vice versa? Will we be getting vi...

Anonymous by Not applicable
  • 3651 Views
  • 3 replies
  • 0 likes

Best solution Can't connect to 'Three' in USA

I just received an email from Three saying that I need to use some credit by Feb 25 or my plan will be closed.However, I am currently in the USA and my phone with the Three SIM won't connect to any network here. I can't log into my Three account onli...

Signal

Hi , I’m new to the 3 network having been with EE for a good number of years, their signal had became worse and worse. Calls dropping out and no bars showing on my phone etc. so on a recommendation I’ve became a 3 customer, to say I’m disappointed is...

Kenox by Fledgling
  • 787 Views
  • 2 replies
  • 1 likes

No internet connection to 4g or 5g

Anyone else having any issues with internet network connection.  I can get text messages and voice calls but my phone will not connect to the internet today and just says no network.  It does connect to WIFI.  Three have said there is no network issu...

cb1 by Fledgling
  • 1671 Views
  • 5 replies
  • 1 likes

Phone not working

Phone is not connecting to network even though showing full bars and 4G only works when connected to wifi. Sometimes connects randomly to network when out but overall not working

Jawad by Fledgling
  • 518 Views
  • 1 replies
  • 0 likes

No coverage

No internet or phone for 3 weeks yet offered only £5 pounds, my whole life was disrupted and no-one would help on the phones, disgusting treatment.

WR by Fledgling
  • 623 Views
  • 2 replies
  • 0 likes

Spoofed calls from abroad to be blocked - nice

a step in the right directionhttps://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/new-blocking-requirements-to-protect-consumers-from-scam-calls-from-abroad/ 

jr0 by Key player
  • 599 Views
  • 0 replies
  • 0 likes

Best solution Poor signal

last couple of days I have had 1 bar of 4G signal and 2mb download speed, called up live chat and was told the mast is over provisioned and nothing they can do so I have to live with it asked if I could cancel contract early as this happens a lot and...

Robti by Active
  • 1910 Views
  • 4 replies
  • 0 likes

Unable to SMS from India

I can receive SMS messages in India no problem but every time I try to send one it fails. I've had this problem for so long and I have no idea how to resolve it. I'm on PAYG and travelling long term so need to use the services every 180 days to keep ...

razorpig by Fledgling
  • 1323 Views
  • 2 replies
  • 0 likes