Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

0800 phone calls

Hi, my brother can't receive phone calls from 0800 numbers as he's abroad. Before he left abroad for holidays he chat with someone from Three and he's been told that he need to pay for add on or something like this( he s on a contract not paying sim)...

NE2* *** Very Weak SIGNAL

Hi I live in Post Code Area NE2* *** and all morning there has been either no signal or a very very weak one with only 1 bar showing on the signal strength. Normally there is a very strong signal with all signal strength bars showing. Is there any w...

How long does it take for 3 to turn on a mast that they've built?

Hey everyone, so recently, Three have built a mast a mile away from me in 25th of July 2024, and I was wondering when the mast will be active, main reason being is that I have some no service spots in my house, in particular the living room, and this...

Wont connect

Currently sat right next to my 1 year old FIRE TV with full 4g signal showing on my phone yet speed wise I'm only getting 0.7mbps and my tv wont connect to my hotspot, I honestly dont understand how 3 have gone so far downhill in the last year. I gue...

Bournemouth, Dorset area

Anyone else have a black hole when going into Bournemouth town centre? My network never works and hasn’t for a long time

Roaming issue

Hello guys ! I bought for my girlfriend the 6gb data pack add on from week ago i guess, she still used it very smoothly until today she couldnt use the cellular data any more even she still have 3.6gb allowance left please help me ! We are in Italy, ...

Red power and wifi light

Had my 3 5g hub for a while came back after a weeks holiday today and red power and wifi light. I have done the usual IT turn off and then back on but not resolved.

No internet connection with unlimited data add-on

I was using the USIM with 10GB data and before using it all, I bought Data Add-on on 29 July.But all of the sudden, I can not connect the network after coming back Lyon, France from Italy.I already got this message a few days before, when i bought th...

Best solution Voicemail full but no option to delete messages

On ringing 123 fir voicemail get message stating voicemail full please delete messages.I get no options and have contacted three on three separate calls and they have not resolved my issue.Any help would be appreciated to overcome this issue

Best solution large organisation here. 300 plus people all not recieving phone calls from 00 1 855-330-8653.

large organisation here. 300 plus people all not recieving phone calls from 00 1 855-330-8653. This is a MS MFA number. Working fine Monday, failed on Tuesday. Three says it isn't their issue, but every single affected user within our organisation is...