Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32576 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11392 Views
  • 2 replies
  • 4 likes

Poor network

I have really slow internet I never recommend 3 to anyone it's awful I wish I never signed contract with 3

Dan6 by Fledgling
  • 824 Views
  • 3 replies
  • 1 likes

No signal for calls & no mobile data

I currently have emergency calls only displayed on my phone.I've had poor signal for days & now tonight I can't even make a call or browse the Internet.Tried network checker & it's saying postcode invalid What's going on??

Mass texting not working

I send use an app to send mass SMS to my customers with deals but it hasn’t been working for a while now. I’ve tried on 2 different phones and used a few different apps. It says it’s been delivered but they are never received & then for about half an...

data not working

i recently switched to 3 and started my first data pack, however i when i try to use data it does not work. it shows my connection on 4g/5g but when i try to open a page/app i have no connection. just wondering if anyone has any advice on what to do:...

tia101 by Fledgling
  • 600 Views
  • 1 replies
  • 0 likes

New sim - Not direct from 3 - Not activated - Can't find number

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

Joe81 by Regular
  • 4919 Views
  • 11 replies
  • 1 likes

Sim still not activating

Hi all.Im at my wits end about this and Im hoping someone can help.I upgraded / renewed by mobile home broadband on the 24th Jan and was sent a new hub. I noticed on the day that my old broadband hub / sim had been stopped working. I was sent a new s...

karlc by Regular
  • 1173 Views
  • 2 replies
  • 0 likes

Best solution 3 Vodafone Merger

The merger has been approved about 2 months ago, but I haven’t heard any updates since the approval. What will be happening after and will the network be changed this year? Will we be able to use Vodafone’s masts and vice versa? Will we be getting vi...

Anonymous by Not applicable
  • 3680 Views
  • 3 replies
  • 0 likes

Best solution Can't connect to 'Three' in USA

I just received an email from Three saying that I need to use some credit by Feb 25 or my plan will be closed.However, I am currently in the USA and my phone with the Three SIM won't connect to any network here. I can't log into my Three account onli...

Signal

Hi , I’m new to the 3 network having been with EE for a good number of years, their signal had became worse and worse. Calls dropping out and no bars showing on my phone etc. so on a recommendation I’ve became a 3 customer, to say I’m disappointed is...

Kenox by Fledgling
  • 793 Views
  • 2 replies
  • 1 likes

No internet connection to 4g or 5g

Anyone else having any issues with internet network connection.  I can get text messages and voice calls but my phone will not connect to the internet today and just says no network.  It does connect to WIFI.  Three have said there is no network issu...

cb1 by Fledgling
  • 1686 Views
  • 5 replies
  • 1 likes