Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

North east London - basically no connection

Haven't had properly working internet here in North East London for nearly a week now (not that it has ever been great). I'm using Three on my mobile and with a 5G router for my flat. The online tool just says Three is working on an issue and suppor...

URGENT- Blacklist iPhone - Non existant Three support

I have been waiting 10 days to get my iPhone 15 Max Pro blacklisted. CS keep raising new cases and it keeps getting closed. I had my phone snatched in London and during the snatching got kicked in the chest multiple times by a man wearing a balaclava...

Data used previous month

Hi All,Anyone know if it is possible to see how much data you have used in previous months?Thanks in advance

Free roaming not working at all with free allowances only when i pay per minutes

I am away not in Europe and the roaming suddenly stopped working on the 10 payg the agents made me crazy hours on the phone and still over a week not working

Data pack

HI I HAVE BUY 150GB DATA PACK!!!ON 07********* WHERE IS MY DATA 150GB

Best solution Fair usage in Ireland

On the Go Roam page it states that the 12gb fair usage limit doesn't apply when roaming in Ireland. Is this correct?

Bills

I want to speak with the customer service regarding my bill that will expire tomorrow..I wanted a clear explanation of the bills. Thanks

Roaming failed

Hi i am in france on a 7 day roaming package and now have no connection after 4 days Have unlimited data plan in ukAdvice?Andrew

Why have 3 suddenly closed my account

A few days ago I was receiving Sorry to hear your leaving us bla bla bla. I called three telling them I had never asked for a pac and was mot leaving. I thought they'd sorted it out, No now I'm unable to make calls as I'm not on a Network, and tri...

ZTE MC888 has no band 20 or 28.

My ZTE MC888 doesnt appear to support bands 20 or 28, it's unlocked and unbranded and not having this functionality means I cannot use masts nearby to my home.I have unusable Internet as it seems it can only connect to a tower nearly 5 miles away, as...