Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Eu data passport not working

My son in Germany and I bought 14 day pass and he can’t get it to work. On my account shows passport but says not activated but according to rep today it’s all there and working. But my sone still can’t use it and it still showing as not activated. h...

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files.

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files and messages. WhatsApp works normal in mobile network 5g data and other Wifi networks.

Number not Transfered

My previous number hasn't transferred over yet.PAC code supplied from ID Mobile, then had a text from 3 saying "they had arranged for my number to be switched from my old network. On 20 / 05 / 2024 your current three number will change to my previous...

Travelling

I'm going to Cyprus and just wondering if I can use my data or do I need to do an added on

Best solution PAC Code!

Please somebody help, I need my PAC and I’m going round and round in circles….. I’ve given up trying the text/dob thing to get PAC and so I have contacted Three…. After wasting my time trying to sell me new contracts, they are now telling me they are...

Signal coverage

Do three get good coverage in Devon cliffs

Best solution Not receiving text or calls on payg sim

Hi,I am not receiving text or calls on my new payg sim even though i can send texts/calls to others. How can i correct this please? thank you

Phone not delivered

Has anyone else place a order for a device to be collected from store to be told 8 days later your phone upgrade has been delivered when requesting an update on upgrade

No service abroad

Hi,I have no service whatsoever and I am abroad in Spain on my own. I have an iPhone 14, i have mobile roaming switched on, I have reset my phone, I have tried the mobile network manual option, nothing is working. On my way I spoke with someone else ...

Shocking speed

0.89mbps yes you read that right, 0.89mbps on a 36mbps connection, network being choked again, I can't even stream an SD VIDEO on youtube, how do they keep getting away with this