Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 36951 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12930 Views
  • 2 replies
  • 4 likes

Network problem, how to find out what's going on?

I have a cuddy p5 router with an external antenna for 5g broadband. Whilst I am on the edge of 5g coverage with the correct positioning of the antenna, I was getting 2 bars of 5g with speeds from 150mbps to 400mbps and a 30ms ping which was much a  s...

Network issues

Seems 3 don't have network in Basildon right now

Best solution 3 network down

BB5 *** area Both mobile data & wifi have been down until 11pm at night. Every night since Monday 19th. I have phone mobile data, tablet data and a mifi unit, All of which are constantly me no Internet. So not only am I paying for something that I ca...

mickh115 by Fledgling
  • 599 Views
  • 1 replies
  • 0 likes

Best solution 2 networks

Despite having received a text from Three at the end of November saying that I could now use the Vodafone network in my home area at no extra charge, when I click manually on Vodafone it says "Forbidden Network".Any suggestions?

Best solution Very poor network service despite paying for contract

Hi, I’ve been having a very poor experience with the Three network. At my home location (HA0 ***), I usually get only 1 bar of signal, and my mobile data hardly works. Calls drop or don’t connect, and the service is not reliable at all.   This is fru...

Sanket by Fledgling
  • 1306 Views
  • 7 replies
  • 0 likes

I cant use Vodafone (MOCN) network

So, I'm on a Three business contract and I received the message that the Vodafone MOCN network is ready to use near me, However... I checked and this wasn't the case so I asked a colleague who was using a Three personal account to see if his was work...

Dont use 3

34mbs v 0.55mbsFirst test is covering time period of 1am - 8amSecond test is covering time period of  8am - 11pmI have multiple examples of this just to show how 3 choke their internet during peak times. for me, where I live in the FY post code my ph...

AJ147 by Active
  • 674 Views
  • 3 replies
  • 0 likes

Best solution Whiteley Campion Road tower

There was a new comms tower erected near Campion Road, North Whiteley (Fareham) about a year and a half ago. The information board by the tower says it's shared by EE and Hutchison. I believe EE activated it over a year ago (at least, that's what the...

Poor network

Would anyone from 3 like to explain this? And I dont mean the same old message I get everytime I'm on here, so fed up of being lied too, it's about time for there to be a compensation claim against their terrible service  

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AJ147 by Active
  • 681 Views
  • 2 replies
  • 0 likes

Best solution Poor signal again

Albany Washington. My signal is very low to non when I put my post code (NE37) into the signal checker this massage appears.(We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to ha...

SA1 by Regular
  • 481 Views
  • 1 replies
  • 0 likes
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