Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
I have been a loyal customer of Three Network for over 20 years and have always been satisfied with their mobile data and signal. However, in the past year, I have been experiencing difficulties using my phone unless I am connected to Wi-Fi. I have n...
There has been another outage in my home postcode today. As I rely on data and calls for my job I am substantially out-of-pocket. Again. When I was with EE in the past, they always texted in advance of any planned maintenance (and today's outage is p...
Phone is refusing to take incoming calls- goes straight to answerphone without ringing and outgoing calls do not get past "calling", including to 333 support and 123 answerphone mailbox. Have missed multiple phonecalls as a result.I have made multipl...
We have five contracts with Three, my husband, myself and three children. The network has been awful for well over a year now and we cannot use any of our mobile phones in a number of locations throughout the UK. We are terminating three out of the f...
For 2 days now there has been zero WiFi connectivity on my 5G router or through my phone 4g/5g service. The website says there is an ongoing issue in the area. This isn’t acceptable for 2 days, no explanation of when it will be fixed, no customer ser...
Hi and greetings,I requested my old number to be transferred from SMARTY to THREE today. I got a SMS text message that the transfer will be made today using SMARTY's PAC.So my old number and network was cut off this morning, and my account was shut ...
I can’t get my pac code via text
My network not working properly in must places and all my family and friends got same problem.can I cancel my contract or do some thing about my coverage network please?
I have read online that the Vodafone and Three merger will be completed in the first half of 2025.What would happen once the merger is complete? Will it be one company? Will we be able to use each others masts? Will we get merged features like having...
Hey - anyone got full 4G but no data/apps??works fine on wifi and tethering so not the device
