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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Proof of usage request

Terrible service from three. I lost my phone while on holiday. I raised a request on the 25th September to get a proof of usage document to take to my insurance company to claim my device. I was asked to provide a proof of purchase document which I s...

eddy256 by Fledgling
  • 1115 Views
  • 2 replies
  • 0 likes

Order stuck in submitted

Hi I placed an order for an upgrade on 17/9/24 for delivery on 3/10/24. I received all the e-sign email and completed them and received an order confirmation on 18/9/24. Since that date I haven’t received any tracking details with the delivery due to...

Andy81 by Fledgling
  • 2346 Views
  • 4 replies
  • 2 likes

Debits

Hi my phone number is 07*** ******. I bought an iwatch series 9 from 3 and also my sim contract. However I was debited H3G £33.18 and H3G D £14.00. Can you please explain what this each debit is about 

Kenny009 by Fledgling
  • 744 Views
  • 1 replies
  • 0 likes

Account in credit however credit limit not reaet

I have a credit on my account which was given as a gesture of goodwill mainly down to my credit limit for three pay not reset as it should have done along with my billing dates. The credit I have  would clear my upcoming bill and possibly my next 2 b...

Overcharged

 Absolutely rubbish customer service, Overcharged me for my bill, added on extras onto my account without my consent and when I rang up to query I was told I asked for the extras to be added on when clearly I never did, wouldn’t refund me my money ba...

Shazeen by Fledgling
  • 603 Views
  • 1 replies
  • 0 likes

Three pay not working

I've had issues with three pay on and off for the past year. It finally seemed to be working fine up until the end of august. At that point it kept saying there was a problem any time i tried to purchase anything on google playstore or even playstati...

Three pay not working?

I moved to sim only a couple of weeks ago, and ever since my threepay doesnt seem to be working despite them changing my spendcap to unlimited. Ive had 2 subscriptions declined in the last week due to this. Are there issues with threepay?, Three Pay

Zeo0710 by Fledgling
  • 1570 Views
  • 3 replies
  • 0 likes

Best solution PAYG random data charges while (Go) Roaming

I’ve had PAYG, with included Roaming (Go Roam) for a few years. Never had any problems but for the past month or so, Three has started randomly charging for data, both in Europe and the USA. I’ve always kept £10 credit, in addition to the normal mont...

chasr by Regular
  • 4430 Views
  • 11 replies
  • 0 likes