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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Payments

 I made a bank transfer last week on 01/05/24, however I forgot to include my three reference number when making the transfer, I have emailed proof of payment which I received a response from and was advised this would be attached to my account. Howe...

Multiple device linked to one airtime plan

On Vodafone, anytime after three months from the beginning of a device/airtime contract. you're able to renew the airtime plan and add another device, so you're effectively paying for two devices and one airtime contract, without having to pay an ear...

Charges without a bill… Transparency issue!

I'm writing to shed light on a concerning experience I recently had with Company Three's billing practices. During a recent trip abroad, I was shocked to discover a £75 charge on my bank statement from Three, seemingly for usage during that period. H...

Honey by Fledgling
  • 1788 Views
  • 4 replies
  • 1 likes

There is just awful

I’ve asked Three to change the billing date multiple times. Paid outstanding balance as told and asked again and got told it was done. It wasn’t done it’s still the same, but yet I’ve been charged twice. Now I have an outstanding balance again becaus...

Best solution Can I change my plan

Hi, I just upgraded my plan yesterday, but I decided I want to change it slightly and I don't know if that's possible that soon. The main reason is I don't want to get pay monthly for roaming allowance which I initially agreed to be included in my pl...

Katia by Fledgling
  • 861 Views
  • 1 replies
  • 0 likes

Best solution Issues reporting Smishing to 7726

I tried forwarding a Smishing SMS to 7726 and got 2 replies instantly. Problem is usually the 1st reply asks for you to reply with the number the SMS came from and then when you do that you get a reply to say thanks and it’s been reported. Now it’s n...

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MZone by Maestro
  • 3317 Views
  • 10 replies
  • 0 likes

Trying to access three account

I recently had to switch operators temporarily to Lebara, keeping my old three number. I got a new phone & plan and got a temporary number. My old number was transferred to the new SIM today. Im trying to log into my Three account but it’s saying “Yo...

100881 by Fledgling
  • 1666 Views
  • 5 replies
  • 0 likes