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Conversations

Need Help to acquire Proof of Usage!!

My phone was stolen last 31st of August 2024. I have been with Three customer service, both in live chat 10 times and numerous phone calls for the past 4 weeks just to attain this document. They keep on telling me that there is no record of usage in ...

Rafael by Fledgling
  • 2103 Views
  • 5 replies
  • 0 likes

Query note

I have made query with three about my complaint, three escalate my case and I just got email that's says there is an update on my query, I can see there is new note in my query from three but I can't open it, can anyone let me know how I can open it?...

Viren by Fledgling
  • 1086 Views
  • 1 replies
  • 1 likes

Issue accessing my mobile broadband account.

Hi,   I have recently purchased a 5G mobile broadband hub from three and when I try and log into my account the website says it has sent a text to a number with a pin.   I don't recognise that number and of course I don't have a three mobile number a...

Logging in

My wife, Julie , passed away on 10 August 2024, account number 9******** when I attempt to login to my account 1******, I STILL get the message, "Hello JULIE *****" Account 9******   John B**** 07*****

jhb by Fledgling
  • 704 Views
  • 1 replies
  • 0 likes

Wrong default credit report under a different name!

Three reported a default on my credit report under a different name which i didn't know until today because i am applying for a mortage. You basically destroyed my Equifax Credit score and no liability? I need this fixed now! What kind of joke is thi...

Madziaer by Fledgling
  • 780 Views
  • 1 replies
  • 0 likes

Schemer

Hello this morning I received a call from someone he told me that he received a call from my number I said no I didn’t called you he said then someone is using your phone number to scheme people there any one to help me thank you 

Atefi by Fledgling
  • 639 Views
  • 1 replies
  • 0 likes

Roaming to Reunion not working

I currently pay 21£ for a plan including 28 days go roam. Iam currently traveling to Reunion to care for a sick relative. Since my arrival the roaming is not working. I trqvelled through France to reach n'y destination and the roaming did worked in p...

StevenG by Fledgling
  • 678 Views
  • 1 replies
  • 0 likes

Theft

I have been having a problem. When checking to see when my data package ran out I found my credit had gone from £4.62 to £1.33 (since then it has gone down to £0.98) Are ThreeUK resorting to stealing from Pay As You Go customers or are there new char...

Best solution Loan agreement

I wanted to upgrade my plan and phone on a pay £31.97 monthly by direct debit. when I got to the end, it wanted me to agree to a loan agreement of £315. What is that about?