Accounts and services - Get support for Three services

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

Locked out of account . Two accounts on one email address

I risk physical abuse if I get caught creating another email address. I have one email address and two accounts registered to that email address. I can only access one account nowI desperately need access to my account so I did try and change it - i...

Worst customer care

HelloMy phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. ...

How to access three account if phone not working so cannot obtain OTP

Is there any way to access three account if phone not working so cannot obtain OTP.

Getting Charged for data plan but not working

I recently bought the 60GB data plan for £15 and I got charged for it but it doesn’t work at and I also got a message saying I have £0 count balance when I don’t.I’m not sure why this is happening but I am disappointed at Three because I have been tr...

Change email on account

Hello there I’m trying to log into my three account but I can’t remember what email I set it up with.

DEACTIVATED SIM

Hi, Is there anyway I am able to get my number of 10 years back? Three customer services have stated that due it being inactive it has been deactivated. is there anyway of recovering it?

Topped up today - not showing or activating.

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.If I go into top up again, it says I can't do that because "Another action is in progress on your account.....

Large bill no one can explain

After 3mnths trying to upgrade my phone and plan I received my first new bill. I have tried 4 times via chat, phone calls to find out why the bill is so large. Yesterday I got the operator to raise a complaint to investigate it and get to the bottom ...

Pay As You Go Auto-renew from Cash Credit

Good afternoon,I have had a thought and was wondering if it doable and possible for Three Pay As You Go customers to be able to auto-renew their Data Packs from their cash credit?At the moment (for me anyway) I have to add my Data Pack manually, but ...

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