Accounts and services - Get support for Three services

How to cancel recurring payments

Hi my dad is very poorly and doesn’t use his phone anymore. He has a 3 sim and has recurring payments taken out his account but he does not know the login details to cancel these payments and can’t do it through his bank. How can we sort this for him...

Scam Calls

Please can Three confirm 1. Would your upgrades team ever call to offer a discount/offer2. What number would they call from?I get mobile numbers and 0121 numbers calling me a lot

Can't call out for 2 weeks

Hello 3 I have not been able to make calls for two weeks now, but I can only receive calls but can't call out

@Three let down

Still confused about what plan I'm on. I was happy with the last one but they want to keep you locked into contract, I guess.

Registration

Hello.Trying to register my son's phone number as we are both at end of contract & three want to bump us to up a few ££ and without ability to log in correctly I can't see what they are offering instead (I'm the bill payer & my number/account seem to...

PAYG, Topup over-charging, incompetence and no response

Hello all...Another month, another top-up problem.Following my request to speak to someone from Three about why they took a total of 3 x £15 payments when they were not authorised to do so has fallen on deaf ears… (see earlier post copied below)They ...

Best solution Logging in to account - hCaptcha just loops back to 'What's your Three number?' page

I can log into my account on iphone fine but I want to log in on my laptop and from the initial 'What's your Three number?' page it goes to hCaptcha page, and just goes back to the 'What's your Three number?' page after I select the objects and hit v...

unable to re-register

my father got a pay monthly contract for me using his account, and i’m trying to re register but it’s not allowing me to use any emails. i tried his one and it’s saying it’s registered already but i’m unable to see anything regarding my account/ cont...

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight. giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Upgrade after 90 days sim only

Hi, So I want to upgrade to sim only and I’ve been told with 12 and 24 month contracts after 90days after credit check you can have a free upgrade. Is this correct? Just wanting to see if anyone has had any problems with this.Thank you!

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