Accounts and services - Get support for Three services

International calls charges not made

I've just checked my Three bill and I have been charged for four international calls to Regina Canada. £2.50 each £10 altogether. I do not know anyone in Canada and have never made those calls. What is going on? I phoned Three and all they could come...

no allowance showed and not taken from credit

my auto renew pack expired yesterday but it says in recent activity the purchase was complete yet it hasn't taken the money off my credit and not showing me my allowance

Upgrade issues

After originally planning to leave 3 I was given a new deal that sounded appealing through the Live Chat for an upgrade as my current contract is nearly over.Went through all the routine stuff of phone, airtime plan etc then they suddenly started as...

Sim only contract ending

My 24 month Sim Only contract is ending this month.I'm getting emails saying "Time is ticking" and "don’t miss out on this incredible upgrade offer"The offer is a 40% increase for the same service for that I currently pay.Am I correct thinking I can ...

"You've now reached your monthly credit limit"

I'm trying to call the Channel Islands from the UK. I receive the announcement "You've now reached your monthly credit limit...You'll need to make a payment"I pay monthly, I don't have a spending cap, all bills are paid up front, on time.What does t...

Cant find okd account to pay balance

I habe an old account with 3 which i need to pay off but 3 cant find my account with an account number. I have previously paid half the balance with the same account number but now they say they have upgraded system so cant access old account. Does a...

No allowances shown - please help

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. ...

Fraudulent billing of 4.50 weekly

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop ...

Unable to use threepay

Hi there, i am unable to use my three pay. i have unlimited spend cap and whenever i am putting the verification codes in to confirm the purchase it is saying that i have reached my spending limit. the same with apple store too. i have never made a p...

Any way to pay a contract off early

Hi really poor service in my area so wondering if there was anyway to pay off my contract early ? Thanks

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