Accounts and services - Get support for Three services

Cannot register to account, lied to in store

I I am currently on a plane to new Zealand. I spoke to someone in a 3 store to ask about data roaming, they said I would get a text on landing with details, which seemed simple enough. I've just looked through the website and your colleague has down...

Upgarde after 90 days

I was told when I got 2 sim only deals out I be able to upgarde before Xmas so on the 22 Dec I was told I can't till 26th December so I contact them on boxing day then be told I can't till today 27th December and now today I been told tomorrow. I hav...

Three pay stopped working

My current spend is £60 when I checked and three pay is not letting me purchase from the play store.i have no spend cap on my account and my account is up to date with payments.

Sim clost

How can I replace sim card lost

My account is blocked

I have tried to log in to my account many times as I didn't realise I had ran out of credit and it is saying my account is blocked. I have reregistered last month and topped up my account that same day yet I am no longer able to access my account to ...

Problems with Registration

I've not been able to go through the re-registration process, I keep receiving an error message. I don't think I ever actually registered but have had a contract since May 2022. Can you help please?

Proof of barring and Proof of usage documents not being provided!

- Phone stolen- Need proof of barring / proof of usage documents to claim on insurance- Three not providing said documents after weeks, over 10 phone calls and live chats and trying the complaints process- Hundreds of customers having same issue, Thr...

The new app

Just got back in to the new app it looks great and I will have to spend some time on it and get used to it . So far so good

Can't re-register or access Three broadband device.

I have wasted several hours and have seen several posts in the Three Community regarding this exact issue dating back months and so will try to keep this polite. I am unable to re-register the SIM in my home Broadband device as the e-mail address tha...

PAYG balance dropped by £1 for no reason

On the “old” PAYG. Balance was £20 as of late 24th Dec. In the early hours of today 25th Dec my balance suddenly became £19 with no usage. This coincides with the expiry of my data plan on 24th Dec but NO USAGE as l said and phone connected to home W...

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