Accounts and services - Get support for Three services

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Hello I have problem registering my account

Hi,I placed an order for the Galaxy tab s9 ultra. However when I went to pay the £70 upfront cost the order failed. £70 was reserved in my account and then taken a couple of days later.I called three support and they said the funds would be returned ...

How long should 50GB last?

HiI have a pay as you go SIM card. On two recent occasions, I have topped up (the first time with £10, and just a couple of days ago with £5). As a rule, I only ever try to use free wifi, rather than consume mobile data.So I was rather peturbed when ...

Has my number been lost?

Hi,I come to you with a problem and I am hoping you could resolve.I was on a pay month contract with Vodafone which ended on 4th Sept. So to prepare for that, I signed up for a 12 month pay month contract with 3 BUT THROUGH AFFORDABLE MOBILES(3rd Par...

Sim problems

I lost my phone on the 2nd of September! I’ve had nothing but trouble ever since trying to a replacement sim.. the online team only had it as pending and didn’t send it out so when I went in to store they couldn’t issue me a new one as the old order ...

Confusing date format in these forums

Please could Three fix the confusing date format and sub-optimal time format in these forums?For example, yesterday's date was 10/09/2023 (10th September 2023), but at the time of writing the forum will display the date of this post as 09/10/2023 (9t...

Three staff tell me that I MUST use a gmail address (and no other) to log in using new system

As I've posted elsewhere I have experienced considerable problems re-registering my two Three numbers with the new system.This afternoon I contacted Three again as I was still unable to login. The staff member (who gave me his name as Practik) told m...

Top up an add-on sim card.

Hi, I am currently in Spain using a Three 10gb prepaid sim card which I activated before leaving the UK. I would like to know if I can recharge the sim online in the event of me running out of data ? Also , if so, how do I do that in the app ? Regard...

Short Code Text Numbers

Hi all, I tried to enter an ITV competition last night, but I kept getting a ‘not delivered’ notification. I have a spend limit of £10, and the competition was £2. Any idea why I might not be able to text short codes?

The recent 3 system update caused me Account disaster and may take weeks to solve.

I have two Three SIM only contracts which I have had for a number of years. I have a main phone number xxx which I've had for a about 10 years and use it daily. As a backup (in case of loss of my phone) I have a second phone number yyy which is a spa...

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Double payment