Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Pac code not fully worked

HiToday my number from ee transferred over to my new 3 phone. I can send and receive calls but I can't send or receive text messages. Strangely the messages come through on my old phone, which I can't understand, as there is no network with ee anymor...

Pb_tb by Fledgling
  • 9540 Views
  • 4 replies
  • 0 likes

stopping PAYG

Hi AllI was in the UK for 2 weeks and so bought a "Three" sim card for my phone with a 30gb, unlimited calls and texts package (per month). I am now back in Canada and I have put my Canadian SIM service provider card back in my phone. Is the PAYG aut...

Three+

I have just transferred my number but my Three+ is still showing the original Three number. How do I go about updating this?

MZone by Maestro
  • 2302 Views
  • 3 replies
  • 0 likes

Upgrading from a sim to a handset

Have been on a 12 month sim only deal now for 6 months and tried to upgrade to a handset which was declined. You’d think with being an existing customer I’d be allowed a handset deal.

Refund request runaround

I've requested my account credit to be refunded 3 times and still not confident it will ever happen. I spoke to an operator on live chat early last week and requested a refund, was told this had been raised but got cut off near the end of the convers...

Need to pay my bill but I cant access it!

I have been abroad for a few weeks, and kept phone in flight mode whilst away just using the hotel WiFi. I found out when I got back that my bill hadn't been paid and my services were restricted, but I am having an almighty struggle in paying it. My3...