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Billing and fraud

I have been overcharged £23 for 6 month! I have contacted 3 customers servise several times but still this problem has not been solved , How can I get any help here?

Ayoub1 by • Fledgling
  • 781 Views
  • 2 replies
  • 0 likes

Three fails to provide return instructions and bag

Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag. This never h...

Lostcat by • Fledgling
  • 703 Views
  • 1 replies
  • 0 likes

Totally Embarrassed by store staff and policies

This is the way I was treated and felt, Went to the store with my brother inlaw for a pick up collection, And I was asked if I wanted a sim only deal £10 I agreed as I was already a customer that already pays for 3 contracts for my children which in ...

Cannot purchase apps with three pay

Hello all, when I try to purchase apps I keep getting an error saying I have used all my spend cap limit when I have not. Spoken to someone at three who says all is ok at three's end and I need to speak to apple. Spoke to someone at apple who says it...

Deleting previous direct debit records

I noticed with SHOCK this evening that all the old bank accounts I'd used to set up direct debits in the past for my Three account were still all saved in my Three account. THERE WAS NO OPTION TO DELETE ANY OF THEM. I don't think this is nice. How ca...

Drtonik by • Fledgling
  • 1743 Views
  • 6 replies
  • 0 likes

Outtage

Hi I am looking for compensation for the outage last week on 3 network.  I, my husband are both vulnerable and to be without being able to contact anyone for over 14 hours was totally unacceptable and scary.  

Hi

Hi I would like to know how am I going to retrieve old statement from Three since I started using the network. 

Lunga by • Fledgling
  • 780 Views
  • 2 replies
  • 0 likes

Name on Three account doesn't match Bank Name

Since when have I needed to have my name on my account match exactly the name on my Bank account!? I'm trying to upgrade and they refuse to do it even though I've had my account in my name "Chris" instead of my full name "Christian"! I've had the acc...

Best solution Fake email?

Hello is this email genuine from three? threediscount@mail.co.uk

jjack by • Fledgling
  • 1183 Views
  • 1 replies
  • 0 likes
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