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£181 for 5 days in Italy - how can this be?

So on 12 September my son travelled to Italy. On 15 September I remembered to sort out his data and purchased a Go Roam add on which I naively believed would allow him to "unlock his data, minutes and texts" as it says on the tin....except I didnt re...

PippaW by Fledgling
  • 221 Views
  • 0 replies
  • 0 likes

Absolute disgrace.

I spent over an hour yesterday with the online chat service trying to add a phone number onto my existing three account to manage online.  I have three different 3 phone numbers to manage as I pay the direct debits. This is totally unacceptable that ...

Three app login problem

I can’t understand but i can’t login to my three app. As I get on the app give my number  it start buffering but a blank page open. And buffering remain start and start but the account not open and the page remains open I talk to three but still prob...

Joa by Fledgling
  • 612 Views
  • 4 replies
  • 1 likes

Use old sim

I bought sim cards in August 2023 with 10gb preloaded for 30 day in 71 countries.We are going to Europe and I want to use the same Sims and possibly load them again with 10gb for 30 day use.  The only option I found was a one off 10gb for 10 pounds, ...

Farshad by Fledgling
  • 234 Views
  • 1 replies
  • 0 likes

Can’t delete old credit card from account

I recently lost my debit card and had to cancel it with the bank and get a new one. As a result it has messed up my 3 pay as you go plan. The plan I had no longer works as it is connected to the old cancelled debit card. I have added my new card deta...

I Phone 16 Pro Max Delivery

Anyone else not received their DPD tracking details from pre-ordering the new I Phone? Called Three various times today after being told on twice my new device would be delivered today as promised on the 20th following my pre-order last week. Just ca...

fred_ by Fledgling
  • 3223 Views
  • 17 replies
  • 3 likes

Losing the will to live 🙄

I have 4 accounts with 3, for myself and 3 children (one of whom is now an adult). No issues with the accounts for the younger two and we can login using their email addresses fine. But for years now we keep having a recurring problem with me being u...

E53305 New Apple Watch pair

So I removed my cellular plan from my old Apple Watch to upgrade to my new watch.  Upon doing so now I get error E53305.  I hate that this is still an issue with Three.  Tech Support chat has been abysmal, sending me in circles for this.  If someone ...

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