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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3924 Views
  • 0 replies
  • 9 likes

Cant port my old number to three

What stupid service does three have? I’ve been trying to bring my old number to three from the last 4 days. All it says it technical error whenever I try to do so. I went to Three shop, even they can’t fix it. This network is a joke

Can Three Cancel My Contract?

I have one of the older sim only contracts with the worldwide roaming included and i've been on a rolling monthly contract since the fixed term ended last year.According to Martin Lewis and other conversations on here, I should be able to keep my old...

Lost sim

Hi all! I am on holiday in Mexico. I seem to have lost my pay monthly 3 sim out the back of my phone case when I switched it to a local sim. Sim is blocked but I was wondering if my friend can pick up an unassigned sim for me in the UK? She is joinin...

Calling issue 27/03/2024

Hi everyone, We've been receiving reports of some customers being unable to make calls this morning. We're happy to report that our teams have investigated, and these issues should now be resolved. If you're experiencing any error messages, or calls ...

JonathanB by Community Moderator
  • 282 Views
  • 0 replies
  • 1 likes

Got topup every month

Hi, I'm Mastura from Malaysia. I have used three simcard Oct 2023 just for 2 weeks during my vacation to UK. During there, my data was ran out and I have call the customer services to topup my data for 10Gbp. Since I'm going back to Malaysia, I notic...

Error when trying to transfer my old number

HiNew customer here.I tried to complete the form for transfering my old giffgaff number. After completing it it give me this error : Oops, looks like a technical problem. Please try again.Why is not working?   

Kekulus by Fledgling
  • 268 Views
  • 1 replies
  • 0 likes

Cancel add on

Hi, I'd like to cancel my Monthly 1GB Boost add on. I've tried looking in the app & online but there's no option to remove the add on. Thanks for your help Steve

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

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