Accounts and services - Get support for Three services

Accidentally returned an item to Three intended for another recipient

Three recently sent me a returns label to return a router to them at their Norwich address. Unfortunately, I didn't check the label and accidentally returned an item intended for another recipient. I have been trying to get the item back since it wa...

Schemer

Hello this morning I received a call from someone he told me that he received a call from my number I said no I didn’t called you he said then someone is using your phone number to scheme people there any one to help me thank you

iPhone 16 Plus Delayed again 😤

I guess I’m not the only one in saying how disappoint in receiving the text from 3 last night saying, that my devices (iPhone 16 Plus and Apple Watch Series 10) has been delayed to the end of the month! Initially I was promised that I would receive t...

Roaming to Reunion not working

I currently pay 21£ for a plan including 28 days go roam. Iam currently traveling to Reunion to care for a sick relative. Since my arrival the roaming is not working. I trqvelled through France to reach n'y destination and the roaming did worked in p...

Theft

I have been having a problem. When checking to see when my data package ran out I found my credit had gone from £4.62 to £1.33 (since then it has gone down to £0.98) Are ThreeUK resorting to stealing from Pay As You Go customers or are there new char...

Best solution Loan agreement

I wanted to upgrade my plan and phone on a pay £31.97 monthly by direct debit. when I got to the end, it wanted me to agree to a loan agreement of £315. What is that about?

Need to move number to different sim

I have recently gotten a new phone and used a pac code to move my original number to the spare sim that came with it, instead of the sim which allows me to use my data plan. I am wondering if I can move the original number to the other sim even thoug...

Alleged Missed Payment

Hello all, I have been in a little conundrum with Three recently, I had recently received an e-mail from one of the credit score checkers saying my credit score had changed. I logged on to find out my credit score had dropped 250 points due to a late...

Phone

Hi everyone, just set up my new phone today with a brand new 24 month contract and I have cancelled the direct debit for my old phone. When I login into my 3 app with my new phone number it’s coming up with my old contract plan and there is no way in...

Issue with Unexplained Charges and Customer Service

Hello everyone, I recently faced an unexpected billing issue with Three where I was charged an additional £1.03 that was not disclosed when I signed up for my contract. I attempted to resolve this with customer service on October 7th, 2024, but the i...

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