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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Cancel contract

Good afternoon, I leaving the country. I would like to cancel my contract(07*********) and I would like to save my phone number. Maybe you can give me some advice how is better to do?  

Lina by Fledgling
  • 426 Views
  • 2 replies
  • 0 likes

Fraud Screening Issue

Trying to upgrade since 24/07/24 both via the App and Live Chat.I cannot do this in store as I do not have valid photo ID, so that’s why I’m trying to upgrade via the App.I have been with 3 for absolute ages.Everything has gone through all apart from...

MalcB by Fledgling
  • 1353 Views
  • 16 replies
  • 1 likes

Upgrade done no device recieved

Hi,Did an upgrade on 29/06 and all went through. For whatever reason device was not sent although I have all documents (contract etc) I have been trying to chase costumer service but they say - wait, it's all in processOn 26/07 Direct Debit payment f...

agritaL by Fledgling
  • 422 Views
  • 2 replies
  • 0 likes

How do I get in touch?

Being 'technologicaly challenged' I prefer to speak to a person to resolve problems.  However, for many weeks now I have phoned various numbers, but was unable to get past the un-helpful automated system.  My account has now been passed to debt colle...

Flo by Fledgling
  • 599 Views
  • 2 replies
  • 0 likes

Cannot register for three+ despite being a customer

Hello,I have recently came over to three bringing my phone number from EE. I have registered fine for the three app but I am unable to register from three+ I always get an error message that I am not able to register for three+ as only payg or pay mo...

Max2208 by Fledgling
  • 505 Views
  • 2 replies
  • 0 likes
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