Accounts and services - Get support for Three services

Google Play charges non stop

I got my phone stolen in London at the beginning of June.At the end of June got my first batch of Google Play charges that added up to £100, called Three and they took zero responsibility claiming is a third party app… but it is charged from Three Pa...

Upgrade credit check

Tried to upgrade on Friday the 5th had to ring up for credit check fine so be it rang up passed credit check received a email confirming it then received the important document email all fine so far. Speak to online live check with order number they ...

Can’t Register For My3 Using Data SIM Only

I’m having a great deal of trouble getting into my 2 data only SIM accounts. The problem is that I’m being sent a one time passcode to the SIMs that are data only, so these SIMs don’t receive messages, as there is the facility to make phone calls. I’...

Overcharged

I was persuaded to take out a new mobile broadband contract in July '23, and agreed to monthly cost of £22 a month, which was a reduction from the previous monthly cost of £28. This was the only reason I agreed to the new contract since I rarely use ...

Go Roam usage in Switzerland

New to 3, about 6 months, and trying to get my head round Roaming as heading to Switzerland soon.My understanding of what I have read is as follows:There’s nothing I need to do to activate Go RoamI can use up to 12gb of data before any additional cos...

Upgrade error - useless customer service

Tried to upgrade online. Passed credit check, agreed terms paid one off fee, system crashed. When I logged back in I couldn't see order. I used chat to talk to Three, was told they coul see order, there was an error and to ring back tomorrow.Rang bac...