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Conversations

Contract Ending

My 24 month Contract runs out on the 14/09/2024.When a contract ends it should end on that day.Why do i have to still give a 30 day notice and still be charged.

Parki17 by Fledgling
  • 531 Views
  • 2 replies
  • 0 likes

Request for Date of Last Usage

Dear Customer Service, I need to obtain the “Date of Last Usage” for my device. Could you please provide me with the most recent date when the device was used? For reference: • Mobile number: +44 **********• IMEI number: 3*** Thank you for your assis...

NB41 by Fledgling
  • 335 Views
  • 1 replies
  • 0 likes

Best solution Upgrades

Are upgrade offers identical between Live Chat, phoning 333 and going into a Three Store ?

Scam phone Calls

Not help needed however a warning for others, received a phone call today from someone claiming to be from Three offering me a lower contract. They asked for the amount I pay monthly (gave them the wrong amount) if the last 4 digits of my phone numbe...

Mag127 by Fledgling
  • 399 Views
  • 1 replies
  • 0 likes

Data-only SIM useage

I have a 3 "traditional PAYG" mobile broadband, data-only sim  (marketed under "internet with legs") that i use in a tablet.   It came with  24Gb of data that lasts up to 24 months.Is there any way of finding out how much data i've used (an/or have r...

ionh by Fledgling
  • 422 Views
  • 1 replies
  • 0 likes

Roaming

We have a contract with three on both our phones, Going to USA and reading on here about the problems customers are facing using phone there. What are we supposed to do to enable phones to be used 

Dee68 by Fledgling
  • 780 Views
  • 6 replies
  • 0 likes

Charged 25 payments for a 24 month contract

I was on a 24 month contract with three which ended on 1 August 2024. On the final day, I requested a PAC code to keep my number and I inputted this with my new sim with a new provider. I received confirmation texts from three that my account was suc...

User31 by Fledgling
  • 712 Views
  • 3 replies
  • 0 likes

Transfer number Three to Three

Hi,My husband has a Three contract and my number was on as a sim only contract as a family and friends extra. This month i took out a new pay monthly contract with Three and want to move my number, that ive had forever without issue, over. I have spo...

N2010 by Fledgling
  • 650 Views
  • 2 replies
  • 0 likes

Order cancelled 23.45 night before delivery

I ordered a iPhone 15 pro max on 24/08/24 as my contract is ending I went through all the motions ( security credit check etc ) all had gone through and I was told that DPD would deliver new phone on 28/08/24 . I go to check my emails this morning an...

Bex1981 by Fledgling
  • 1190 Views
  • 6 replies
  • 0 likes
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