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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3663 Views
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  • 9 likes

how to access new app with no pay as you go credit left

How can I access the new app without two stage verification. Pay as you go data only sim with no credit left no email screen to access. Live chat not responding. My regular mobile with different number was registered and accepted by old app but not t...

johnn by Fledgling
  • 245 Views
  • 0 replies
  • 0 likes

Voicemail wont deactivate

Could someone help please, I'm a new 3 customer & have called 4 times now with regards to deactivating my voicemails as I dont use voicemail and I dont want anyone to be able to leave one, haven't even set it up... 3 chat and cust services both advis...

1111dakd by Fledgling
  • 708 Views
  • 3 replies
  • 0 likes

Reinstating deactivated phone number

Hello! My phone number was deactivated a few days ago for lack of activity (I've been abroad), and I'd like it back if possible as I've had it for 10 years. Is it possible to reinstate it?

tpj500 by Fledgling
  • 529 Views
  • 1 replies
  • 0 likes

Account balanc

So on the 4th of November I bought 35 pounds worth of cash credit with my credit card.I wanted to turn that credit into unlimited data.Like I always do.when I call 444 my account balance says it is .i tried to call customer services but I don’t know ...

Shayda by Fledgling
  • 407 Views
  • 0 replies
  • 0 likes

Reregister and losing your mind...

Ok, I've been trying to get into my account, spoken to numerous people, on the phone, chat bot, CS etc and still nowhere. They are calling back tomorrow, all I do is repeat the problem, they get me to jump through hoops and still no luck.I am 70, hav...

Best solution Cannot Topup

I am a 'Pay as you go' customer. I normally top up monthly using my debit card by calling 333… Simple...But today there seems to be an issue? I get as far as using my registered card, and the automated voice says there is a problem and try later… I t...

Best solution iPhone 15 pro max delivery

Hi,upgraded my device to iPhone 15 pro max blue 256gb on 04/10 - showing as been in stock online last few days but still not recieved mine. anyone else had any luck?

MRDB90 by Active
  • 778 Views
  • 2 replies
  • 0 likes
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