Accounts and services - Get support for Three services

E Sign Document

Hi, I placed an order for an upgrade on Friday 26th July and paid for next day delivery. Nothing was mentioned to me in regards to an e-sign when placing the order on the live chat and i received an email and call from the fraud and confirmation tea...

End contract

Moja umowa kończy się 8 września. Co muszę zrobić, aby przejść na miesięczne doładowania bez umowy?

Change account name

My account was opened many years ago for my son to have a mobile phone. as he is now in his 20’s we would like to have the account in his name as he is unable to make changes or get a new contract now this current one is out of contract. he already p...

Best solution Phone

How do I get to speak to a person? Been trying all morning this is ridiculous

Add on

Why I’m I having problems with my add on , put a voucher on today and bought the add on but the add on hasn’t been add on , but when I call 444 it’s saying you can’t have a add on when there’s already one on , but when I check my balance it’s zero . ...

International roaming pass

currently abroad and My data roaming is off and I keep getting messages to say I have activated the pass. Apparently I am now close to my spending cap when I have purposely not wanting to activate international roaming. The problem is you can’t confi...

Having 2 SIM numbers in the 3 APP

Hi I have recently switched one SIM card to 3 and added it to my APP. I then purchased a new 3 SIM card and have set it up but do not see how to add it my 3 APP on my phone or on the PC. Can someone offer guidance?

My sim services should be start again

I pay my due .. so please start my sim services

Best solution Taking Extended Trip to EU

I have a Simm only phone contract and a Home MiFi contract both of which are unlimited data. Hopefully taking an extended trip to EU which may last anywhere between 3-6months. My question is can I use both of these items while I am there and will I s...

Direct debit not gone through but my contract is closed!

I closed my contract with Three in January 2024 and had a refund on 12 Feb. 2024.I keep getting emails indicating that my Direct Debit has not gone through. It says "Hi there - it's Three. Your Direct Debit hasn't gone through. To avoid your servic...

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