Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Can only find 2 of my 3 accounts on line

Hi, I have 3 numbers, my phone, my home hub and my mobile Broadband, but only the the first two seem to be accessible on line, any help gratefully received, I can’t seem to find anything relevant in the app and the ‘contact us’ link doesn’t work…

Need help to recover old ebill

Hi,I request your assistance in retrieving my eBills for the period from November 2022 to June 2024. I have made this request multiple times—on at least four occasions—through your customer care team. Each time, I was assured that the eBills would be...

Anu1985 by Fledgling
  • 758 Views
  • 1 replies
  • 0 likes

Roaming Work for the 1st day out of 4 days in Spain

I’m in Spain for 4 days with 30Gb Pay As You Go package which allows data roaming up to 3Gb. The roaming worked just fine.However, the data allowance ended up at 0.1Gbp/30Gb left on the first day. So I purchased a new package, 60Gb Pay As You Go pack...

pn by Fledgling
  • 1380 Views
  • 3 replies
  • 0 likes

Credit check rejected - never missed a payment

Hello, My phone contract expires in 3 days so I went to get a new one and it’s saying my credit check has failed. I haven’t missed a payment from Three in the 3 years I’ve been on it with my last contract, I earn enough, and my work even contractuall...

My bill

i am very sorry about the outstanding bill. This bill will be paid in full on Friday the 30th May. Again apologies for the late payment.

LouisH by Fledgling
  • 678 Views
  • 2 replies
  • 0 likes

Renewed contract fair usage limit issue

About a week or two ago I renewed my contract and changed my plan from 12GB to 60GB with 70 days of eu roaming. The man who did this for me promised me that I would have 60gb of data to use whilst abroad, but my fair usage limit was not changed, so I...

CiaranT by Fledgling
  • 1530 Views
  • 3 replies
  • 0 likes

unable to get pac code

i am trying to get my pac code i have tried to text PAC followex by ddmmyy but it says unable to process my request due technical fault. just wondering if there is problem with porting out.because i will  essentially paying for two contracts asked cu...