Accounts and services - Get support for Three services

Charged for non EU roaming when I had an E-sim?

My most recent phone bill was a lot higher than I was expecting. The main charge was non EU roaming. I had an e-sim while I was away in Albania in June which I used the whole time I was there. Am I meant to be charged from 3 when I used my e-sim the ...

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

I cloud subscription

I cloud have contacted me and say thst my photos will be deleted if I do not pay a subscription. Before I do this I need to know if this is genuine.

Changing phone number

I’ve just upgraded from pay as you go to a pay monthly sim I don’t want the new phone number that’s come with the sim I want to continue using my normal number ( that was on my pay as you go 3 mobile sim ) how do i achieve that I seem to not be able ...

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)

How to get a refund for Data Passports?

Hello, apologies this is pretty long winded...My wife and I each purchased 14 data passports (a highly tedious process I will add) before traveling to Turkey for a 2 week holiday - on arrival they did not activate and very quickly I received a text m...

Smart Watch pairing

Why does it say Smart- watch Pairing 24mSmartwatch Pairing allows you to share the allowances in your Package with your smartwatch. Smartwatch Pairing 24m is included in your Package and forms part of your Monthly Charge. The Smartwatch Pairing Plan ...

REFUND NOT RECEIVED KEEP DELAYING WITH SAYING 72HOURS

On June 17, 2024, I ordered an iPhone 15 but found the size unsuitable. I contacted Three's customer service, and they advised me to return the phone using a prepaid envelope they would send. They promised to refund the upfront cost once the phone wa...

Change ownership of account

I would like to change the ownership of the Three account from my brother to myself. The first time I spoke to Three support about this, I was told that this was not possible for some reason. However, when I spoke to a different person when I called ...

Smartwatch Pairing not possible on Three

Hi,Just so it is out there for others to see and understand if they have a similar problem. Can you please confirm that Smartwatch pairing for a Samsung Galaxy 5 pro is only possible on the Three network if a Samsung phone is used, and as such the ad...

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