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Best solution Go Roam on a lite plan

I am going to France next week and I have a lite plan, it says go roam is excluded, do I need to buy a pass in advance or will it just charge me £2 a day when I get there?

bethx28 by • Fledgling
  • 1290 Views
  • 2 replies
  • 0 likes

Best solution Trying to change my surname

I've been trying to change ge my surname since 2019 on my account I've sent email after email along with my marriage certificate to the email provided and it's still not been changed. Everything i contact three im just told to send the email again. N...

Zoeb87 by • Fledgling
  • 1536 Views
  • 4 replies
  • 0 likes

Trade in payment

Upgraded to samsung s25. Got offered £64 plus £120 promotional bonus. Decided to opt to have it taken off my new device plan. Recieved a confirmation email on the 17th February stating it would be with me in 5 days. Still nothing, had my first bill a...

Dury by • Fledgling
  • 1569 Views
  • 5 replies
  • 0 likes

Billing

my bill was due on 12 /3/25.monthlyWhen I looked on my 3 app it states it was overdue so I have paid it today.I thought the monthly payment by direct debit comes out automatically just confused.

Absolutely APPALING service, reduced to tears now

I am literally reduced to tears after MONTHS of struggle trying to set up a recurring datapack.In December, for whatever reason, datapack did not recur. I got double charged while trying to add it again (Three says transaction failed while actually g...

ovcovc by • Active
  • 4048 Views
  • 12 replies
  • 1 likes

180 day plan

I’ve received an email from three saying it’s been 180 days since you last used your plan ?to keep the plan running make a call or use some data .I have made calls in the last 180 days ? Why did I receive this ?can anybody advise me 

Paul5 by • Fledgling
  • 1090 Views
  • 2 replies
  • 0 likes

Billing

I've been a three customer for 20 odd years and the last 2 contracts I've had have been absolutely ridiculous on billing.One of my contracts thankfully ended in January but having a look back through my bank statements I paid the whole contract off a...

Azzajh44 by • Fledgling
  • 612 Views
  • 1 replies
  • 0 likes

Monthly Data Expired in One day?

Hi, I shifted over from Vodafone to Three today, and I had opted for a 12 month contract with Three, which included 40GB a month. This entirety of 40 GB is expiring in less than 24 hours of me shifting over to Three. What’s going on? 

dilrus by • Fledgling
  • 735 Views
  • 1 replies
  • 0 likes

Best solution Scam email

I entered a competition through the three+ app and I received an email today from threeloyalty@promowinners.com Saying I’ve won but I don’t know if it’s a scam or not. Does anyone know if this is the right email?thank you in advance! 

Shania by • Fledgling
  • 1359 Views
  • 1 replies
  • 0 likes

Best solution SCAM WARNING

Be aware and careful. Today these people with Indian accent rang me and it was a scam. This is the mail they sent me. Luckily I did not give card details to them. ***** Hello,    Welcome to three,   Your requested deal is as here:   Discount:     ...

Floppa by • Fledgling
  • 1849 Views
  • 2 replies
  • 1 likes