Accounts and services - Get support for Three services

Double charged early upgrade fee

Hello I need help badly,I went on three website on 5th of June to upgrade my phone. I went through the checkout process and got to the bit to pay early upgrade fee. I put in my card details and made a online payment to three for £279.55. After compl...

Received text with no number or sender ID

I just received this text with no number or sender ID attached. I obviously looks fake but how do I report it to 7726 if it doesn’t have any contact information?Hi it&039;s Three.We&039;re sorry that your recent payment arrangement request wasn&039;t...

Emergency data

Is there any way three offers emergency data as my data pack has ran out and can't get a new one and really need data for my job

Unable to purchase new data pack

Can't purchase new data pack even though my last one ended 4 days ago

Theft

Last week DPD were due to deliver my new phone from Three. Although they delivered a box it did not contain my phone. It actually contained a medical item for another person totally unconnected to me. Contact with DPD revealed that one of their drive...

How to change my airtime direct debit

I have a phone contract and sim with three. On my bank they come out as 2 seperate payments H3g and h3gd p. I recently changed bank card so I changed my direct debit on my account. However it is the bill date and it has taken the h3g payment out of m...

Link to three uk chat page

People on three app clueless, like talking to a brick wall. I had a link to a uk base three support page I think I’m Scotland that helped my issue instantly but lost the link. Is somebody here able to send said link please?my problem is to reach out ...

Three scam their customers and lie

I was over charged a Roam pass on holiday when I got back June I was charged twice for a data package on the same day (the data package last for a week)my bill was £125 , and the first thing I did was call up and dispute this which the customer servi...

Anyone been scammed by 3G agent?

I'm having HUGE outgoing problem due to 1 call from 3g agent...he got into my account, messed it all up and now I'm facing charges for product I don't own!! So many calls and reports and I've been charged for agent fraud!!

Best solution Upgraded and passed Credit Check but did not receive E Sign Documents

On 9th July I was offered an upgrade after being a customer of Three for 6 years. I passed the credit check and was told everything had been successful. Then I was told that my order got 'stuck' due to a Three technical issue, so I had to wait 72 hou...

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