Accounts and services - Get support for Three services

“3Deviceplan” texts, how do I know if they are a scam?

I keep getting these text messages from “3Deviceplan” about being behind on payments and then given a number to call to pay the late payments. When I call this number it says all my payments are up to date and that I owe £0. Is this happening to anyo...

My account says "you are not the authorised owner of account"

I have change my email address as I no longer have access to the email I have previously used to open the account. Now , I went to a Three store to show my passport to change my email over to a new one. I have registered my new email address. Right ...

Three upgraded me, and removed my service??

I am so upset because I am now 3 days without service. I cant text or use my data. Imagine in August I have asked Three to upgrade my contract to a sim only plan which they did via chat. Then the team made the mistake of cancelling my contract. I the...

Request for email address change

Dear Three Customer Service, I hope this message finds you well. I am writing to request a change to the email address associated with my account because my current email address is a school account, and I will graduate and I will no longer have acce...

I already cancelled my contract so I need pac code can anyone help me I don't know now what I do

Please anyone help me I already cancelled my contract but I need my number I don't have pac code can anybody tell me how I get pac code . I don't have any signal in my sim card . I don't receive any text and call. Please help me

N.C.G

I'm increasingly disappointed with Three's customer service. It's getting worse and worse.

Final bill when leaving

Hi guys I'm in a very similar situation so if you could help give me clarity that would be fantastic as the live chat operators simply didn't understand what I was saying. I've decided to leave 3. My latest bill is for £51 and "covers" up to 23/10. W...

Sim only contract

Hi I’m alittle confused My sim only contract ends on the 29th September 2024 however the app tells me the contract expires on 2nd october 2024 at midnight and it also states the minimum term is 29th of September 2024. what does this mean? will it be ...

Upgrade

My contract finishes at the end of October. I’m eligible for an early upgrade but the deals Three are offering on iPhone 13 are out of my budget. I found an iPhone 13 on fonehouse.co.uk that is only £4 more per month than I’m paying now but it’s 300G...

How long does it take to change a name and title?

Thought I'd get in ahead of time to ask this question in hopes that it could be done quicker.I sent my Deed Poll and Covering letter off to Three's PO Box on 25/09/2024 with the signed for option (to ensure it got there safely). It arrived on 27/09/2...

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