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Conversations

Monthly sim only contract since 2014

Hi.   I've had a pay monthly sim only contract since 2014.   It only has a data allowance of 5Gb but has unlimited calls and texts.   As it's a plan in place since before 2021 the website tells me that I have Go Roam ATW at no extra cost.   However, ...

Zimacs by Fledgling
  • 322 Views
  • 5 replies
  • 0 likes

Upgrade delivery timescales?

Just wondering when I can expect my phone upgrade to be delivered. Arranged via a call and I was told next working day with DPD.To my understanding DPD sometimes do Saturday delivery. It was ordered Friday shortly before 8pm and I received a DPD mess...

ATD by Fledgling
  • 167 Views
  • 1 replies
  • 0 likes

Roaming charges

I recently went to India and enquired about roaming charges before I went. All I could see from Three was I was ‘all-set’ to go roaming as I had a pay monthly account.when I arrived I found I was paying £7 per day roaming charges. Also, my phone was ...

Thank you to customer support man Daz at Birkhead

 I recently visited the Three store in Birkenhead and had the absolute pleasure of being assisted by Daz. From the moment I walked in, his friendly and professional demeanor put me at ease. He went above and beyond to ensure that all my queries were ...

psouthan by Fledgling
  • 171 Views
  • 1 replies
  • 1 likes

All my top up has gone

I topped my phone up on the 25th with a £30 voucher the account had £40 on it it’s all gone n the account never rolled over can you sort this for me I shouldn’t need to top up again 

John2025 by Fledgling
  • 139 Views
  • 1 replies
  • 0 likes

Unrecognised 'Three Pay' charges

I have been charged for using Three Pay for past 4-5 months and hadn't realised it. It is about on average £30-£45 per month approx.I have never used Three Pay, being honest only today I have been reading about it. Called Three helpline, as always ra...

KS by Fledgling
  • 293 Views
  • 2 replies
  • 0 likes

New contract after Sim Swap Fraud

We were victim of Sim Swap fraud a couple of weeks ago when 3 Customer services gave a PAC code to a fraudster who took over our number.  In order to get the number back, we have had to take out a new contract which is more expensive and has no data ...

DS1 by Regular
  • 225 Views
  • 1 replies
  • 0 likes

I desperately need to reactivate my old number

I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...

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