Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3566 Views
  • 0 replies
  • 9 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by Fledgling
  • 189 Views
  • 3 replies
  • 0 likes

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 127 Views
  • 1 replies
  • 0 likes

Contract comes to the end

Dear all, please can you help.My contract with three is coming to the end the 1st of April, however, I will be abroad until the 9th of April. I am planning to switch to a different provider on the 10th of April. My question is how much would I be cha...

Irina12 by Fledgling
  • 251 Views
  • 2 replies
  • 0 likes

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by Fledgling
  • 379 Views
  • 5 replies
  • 0 likes

Best solution Spare SIM card when travelling

I’ll be travelling for a month later this year, and was wondering what I would do if I lost my phone, since I would not be able to obtain a replacement SIM.Would it be possible to carry a deactivated SIM which could be swapped over and activated in t...

lukecom by Fledgling
  • 303 Views
  • 2 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 260 Views
  • 1 replies
  • 0 likes

[solved] Home Broadband Notice Period

Background: A while ago I bagged a bunch of LycaMobile 30-day unlimited data SIMs for £3 each that have to be used before 2025, so I want to quit Three when our minimum term ends and join again in 2025.Our 24 month minimum period expires in a couple ...

Spud by Involved
  • 246 Views
  • 1 replies
  • 1 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors