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Conversations

One-time Passcodes

Hi there!I've recently upgraded to a new number, and cancelled the old one. However, when I try to log in to my Three app, the number associated for the one-time passcode is the old number so do not receive the SMS. I've already updated my account de...

3Bee by Fledgling
  • 198 Views
  • 1 replies
  • 0 likes

Three trade in - still no payment

Renewed my contract end of Nov 2024 and opted for the £300 cashback offer and recycle for my old device totalling £453. It's now February and still not received any payment. Ingram received my device on the 6th December and I never received a conform...

Fake calls from THREE

I am getting calls from 'THREE' 07********* and emails from promotion@threeuk.services offering new SIM only contract that is too good to be true - Don't be fooled 

juanst74 by Fledgling
  • 225 Views
  • 1 replies
  • 2 likes

Three + locked me out after porting in number

Hi all,I changed from one three contract to another (not upgraded), so had to port out and in my three phone number to keep it. Now I have my number back on the new sim, I cant log into the Three + app or register a new account, even though my number...

Lois14 by Fledgling
  • 254 Views
  • 2 replies
  • 0 likes

upgrading phone with watch contract

Hi, I am looking at upgrading my phone that ends this month, but I have a watch contract linked to it that doesn't end until September. If I upgrade my phone now, I am assuming my watch will still work as normal as it is linked to the account rather ...

RB91 by Fledgling
  • 184 Views
  • 1 replies
  • 0 likes

Bank details

On my account I can see the details of three bank accounts listed.i want to delete the two accounts that I don’t want three use but customer services cannot grasp this and keep pointing me back to the add direct debit page. please help

Antrim by Fledgling
  • 266 Views
  • 2 replies
  • 0 likes
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