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Best solution Three ruined my credit history and lied to me twice

So at the start of the year I was told that I could pay money towards my device payments to reduce the monthly payment cost, I was then later told about 5 months later that actually paying more money does nothing (and it did nothing) so I then ask fo...

JakubR8 by Regular
  • 1231 Views
  • 7 replies
  • 0 likes

Best solution The three app could be better

How do you delete an account from the Three app once you don't use the account any more?I have a SIM only contract, but when I go abroad I temporarily remove my contract SIM and insert a Three PAYG SIM.  I then add the new PAYG account to my Three ap...

Martin62 by Fledgling
  • 805 Views
  • 5 replies
  • 0 likes

I can only send texts — I can’t make any calls

Hi everyone, I recently transferred my number from Giffgaff to Three using a PAC code. I’m currently in Poland. I received confirmation messages about the transfer and also increased my spend cap, but I still can only send texts — I can’t make any ca...

Refund for unused SIM

Hello, I arrived in this country on the 14th and bought a SIM card. I put 15£ but my SIM wouldn't work. I used the hotels wifi to call the technical team and we tried many troubleshooting guides to no avail. The SIM wouldn't work in my phone. I could...

My number, scam alert

I’m a teacher in a secondary school  and we have an international trip scheduled for this Friday. To keep parents informed without sharing my personal mobile number, I purchased a new SIM card with roaming credit and created a WhatsApp group for comm...

Teacher by Fledgling
  • 319 Views
  • 2 replies
  • 0 likes

Server error, try again later

Whilst in Europe, I can receive calls but can't make them. Every time I try to make calls while abroad, phone responds with "Server error, try again later".I phoned Three business, and topped up the spending cap to £50, as they said I had reached my ...

Best solution Order still says submitted

I have upgrade on Friday got the call from the fraud team asking if it was me then confirmed and then got email says the order has gone through paid for Saturday 18th October delivery and it still says submitted and I didn’t get the delivery and not ...

Roaming

Hi, just went to buy a Go Roam pass and found this at the bottom of the list (with added to basket already ticked). Does this mean I now have roaming included and don't need to buy a pass?Inclusive EU/ATW/ATWX RoamingRoaming Built In Use your phone l...

CathH by Fledgling
  • 751 Views
  • 7 replies
  • 0 likes

Cannot top up - every card fails

I am trying to top up online with Three. Every card fails.I have tried 5 cards I have checked with 3 banks. There is no problem with the cards and I am using them every day on other sites and in stores.There is no way to delete a saved card on the Th...

dot by Fledgling
  • 385 Views
  • 1 replies
  • 0 likes

Unable to top up

Everytime I try to top up via the phone using 333 I put on my CVC it hangs up. Is there a way to resolve this issue? @Maxine