Accounts and services - Get support for Three services

Refusal to connnect to Complaints Team

We've used Three's 4G Wifi Broadband for close on 4 years. At end-August 2024 we sought advice on options in a local Three store and were persuaded to close the 'old' contract and open a 'new' one on same day. We were assured of better reliability an...

Bills

I can't understand this month's bill for my broadband, in fact at the times you billed me at 4.50 pounds on the 7th, 14th, 21st, 28th of December 2024 and that of January 4th, 2025 I was at work and I inform you that my hours are from 6 a.m. to 6 p....

Upgrade stuck after credit check accepted

I have been trying to upgrade my phone for weeks. The app said it was possible to upgrade so went through the process of completing the upgrade whilst paying the £145 upgrade fee as it is a slightly early upgrade. It all went through fine and the cre...

Help with paramount plus

Hi there so I have received my activation link I click it and it comes up with three options sign in , sign up or sign in with partner I click on partner it only says apple TV no three anywhere even when searched so I go back and sign up with the sam...

Billing

I down graded from monthly contract to sim only. Your still billing on on the old contract, please advise

Phone setup

Got a contract phone from Three. Had an email with phone details and the phone number. When the phone arrived it came with a SIM card. Put that in the phone and that has a different phone number and shows as pay as you go..I can only access the Three...

Add on not working

I have paid £20 for an add on,I have received a text confirming I have 14 days of unlimited Internet but it now keeps telling me I have none,this is within just a few hours of paying

original contract documents

Hi there, I need someone to point me in the right direction. I took out a contract in November 2020 that now has been cancelled. I am trying to locate the original contract documents from the purchase order. Anyone able to help with how I locate or g...

PAYG Credit keeps droppping

Hi there.My credit has dropped drastically today wihtout any usage. I don't use text or calls or mobile data (it's turned off on an iphone). Everytime I check it it keeps dropping. Originally it was £4.64, when I called 4444 earlier today it was £2.5...

Unable to pay my bill

Unable to pay my bill on the app and on browser help!!!!

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