Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15213 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5603 Views
  • 2 replies
  • 3 likes

Issue porting number to 3

I received a text from 3 on Friday telling me that my number would be ported on Monday. I can dial out and the number shows correctly. My number now also shows correctly in Contacts. I can't receive texts or calls. When calling my number I get 'this ...

Network

I want to top up using a data pack it won’t let me 

Problems buying data add on

I am currently trying to purchase a new add on. My current add on has two weeks left but I am Almost out of data so I need to buy a new one. I had cash credit to convert to a data add on. But every time I try to add one it says “Sorry, you can only h...

Bryony by Fledgling
  • 5540 Views
  • 5 replies
  • 0 likes

Best solution Replace/transfer eSIM whilst abroad.

I am thinking of swapping my physical SIM for an eSIM.If I were to break or lose my phone abroad, is it possible to transfer the eSIM to a different phone whilst still abroad? I was reading on an O2 forum that for O2 the eSIM needs to activated in th...

andy12 by Regular
  • 14020 Views
  • 26 replies
  • 0 likes

5g ZTE Router

Hellotrying to find a way to connect to my ZTE MC801 router remotely ie away from home.does anyone have any guidance or experience on how to do this?cheers 

Sim Activ

Hi Team,Can you please assist with the activation of new number 

LKD by Fledgling
  • 1045 Views
  • 1 replies
  • 0 likes

New to three community

Hi I am new three I just moved from sky to three. Since being with three I find it much better with signal and better internet connection,Data speeds. I hope that you will make feel welcome on the community and just say hello  

PUK

My sim is blocked and I need PUK code

Issues since joining Three

I cannot receive text messages after swapping to Three. I believe it is totally Three's fault as I have; reset my phone and every possible setting on my iPhone 13, Contact Apple Support who scanned my phone couple of times and found no issues, your c...

wasiuleq by Fledgling
  • 2423 Views
  • 4 replies
  • 0 likes

What on earth is going on with the 3 network!

Been having a NIGHTMARE with 3 network over the last few weeks & been with them on PAYG for years!Been trying to text / ring my customers but says NOT DELIVERED or CAN’T CONNECT my call, it randomly does it for some then not for others and YES i do h...