Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Allowance

Can I use my allowance in Spain , I’m not sure when o took my contract out, don’t know how I find out when I did take it out . Thanks

Bill

I had a problem with my Internet never work when i am outside in march my contract was about to end and I decided I will leave but adviser said don't leave and gave me best deal for £7 I agreed .but 3 keep charging me £22every month,I complained 10 ...

Not receiving calls or texts since porting number from Vodafone

As the title says, since joining Three and porting my number from Vodafone I'm not receiving calls or text messages. Have tried all suggestions from other threads. Would appreciate if someone could look into this? (iPhone 12 pro, iMessage is working...

Network problem

I have not had access to the internet via mobile data for the last 10 days. I have spent many hours in conversation with Three advisors, have had a new SIM card installed, had diagnostic tests carried out by Apple, and reset my iPhone to factory set...

Swapping issues

I changed my Lebara Sim to Three Contract Sim, but it’s not changed. They gave me the new three Sim Number. What should I do?

Apply to unlock the UK allowance

I’m writing to apply a charge of £2 to unlock the UK allowance. Thanks

No Internet on phone

Hi guys, is anyone having similar issues with me? I have got no Internet on my phone since Saturday and I have been calling but seems guys on the phone have no clue what is going on? The trouble is I cannot do my job without Internet connection and i...

Phoning when abroad.

I can send and receive messages in the USA but every time I try and make a direct call to the same numbers I get a recorded message saying I have reached my Monthly credit limited. This is baffling. What am I paying for?

Visual Voicemail and Missed Call Alerts

When are Three going to provide us with Visual Voicemail and Missed Call Alerts, just like Vodafone, EE and O2 do ?

Why are 5g download speeds so slow?

I recently moved to 3 and am using a Samsung Galaxy 23 Ultra 5G, but ever since I have noticed that whenever the data connection switches to 5G the download speeds are atrocious. I never get more than 5mbps, with an average of about 2mbps. Upload It'...