Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Device & network

I’ve been with 3 for a few weeks now as they accepted my contract for iPhone 11 which I love muchly. I have had no issues with 3 whatsoever & I would highly recommend their services

5G roaming

Do Three have roaming partners offering 5G ? As I recall some years back, roaming was included but mostly connecting with 3G ( even where 4G/LTE was available ) Is there plans to enable 5G when roaming ( where 5G is available )Thanks

Out at sea?

Hi,Do Three offer any ‘add-ons’ for ‘Marine’ ( e.g. network connection at sea - while on a cruses ) ?I am aware if ‘on-ship’ WI-FI - and this is the preferred connection - however; if the ship has a ‘cellular’ connection - is this charged as ‘Interna...

Can we have better updates please?

So I received message on the 21st June:-"Hello, we're planning work in (postcode redacted) this week. We’re sorry if you experience any network disruption, we really hope you won’t. We expect to finish by 27/06/22. Get updates here 3.uk/p1"Data serv...

PAYG sim

I’m on a monthly sim only contract with 3 which is coming to an end. I was thinking of swapping to a PAYG sim also still with 3, can I take my number across to the PAYG sim

MMS service ?

Wondering if MMS will ever be a free service? ( as mostly with iPhone use iMessage so not used ) but somethings useful when sending to Android devices, yet charges high for MMS ( ps/ likes of Vodafone, do have some MMS included ) - thoughts,,,,,,

Three network is always best

Best sim only deal that I am using for more then two years now.

3 Network is the BEST!

I have had no issues at all with this network!

Signal dropping

Over the last couple of weeks my signal has been dropping, from LTE to H or just switching off to emergency. Three were doing some "upgrades in the area (Bristol - bs10)" and I do think it's got worse. I have checked network checked and down detector...

Not happy with network service

Hello everyone. I recently switched to 3 from Voxi and i have to say I’m very disappointed with the network here in London. 5G is good but as soon as it switches to 4G (ie most of the time) the data becomes painfully slow.I would like to ask if anyo...