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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3668 Views
  • 0 replies
  • 9 likes

Brief Error message logging into account new account

Hi all,I joined Three last week and according to the shop I am on "the new system" I believe it is called "Fusion". During the signup in the store they managed to enter my email address incorrectly which caused all sorts of problems and took a couple...

G4HLF by Fledgling
  • 809 Views
  • 1 replies
  • 0 likes

Missing SIM & No Response from Customer Servive

I found that my SIM was missing today. It caused me a LOT of panic because it’s the number associated with so many of my accounts including banking and vital for most of my 2-factor verification. Anyhow, obviously I’ve been unable to log into my acco...

DaniM85 by Fledgling
  • 536 Views
  • 2 replies
  • 0 likes

My 3 app

Just joined 3 and can’t seem to access the app as saying password is wrong and then get numerous security alerts about my account tried reset , customer service everything and still can’t gain access also asking me to register which I did at start an...

Bee by Fledgling
  • 733 Views
  • 2 replies
  • 0 likes

Hi

Hii am being restricted from viewing some internet content

Ikenna by Fledgling
  • 1257 Views
  • 7 replies
  • 0 likes

Mobile broadband

I upgraded my Three mobile broadband on 8th December 2022 and a new router was sent to me the next day. I was told by a customer service operator that my contract had run out in October and I renewed it on the 8th when I upgraded. From the moment my ...

Tinacee by Fledgling
  • 811 Views
  • 2 replies
  • 0 likes

Ringback tone as in the UK

Could you please let me know how to change or activate a UK-sounding ringback tone whilst I am abroad? I really don't think there should be a difference, but there is ( one is longer and softer and the other (UK) is shorter and harsher). It is the mo...

Roaming

pls guide me to activate txt msgs and incoming call facility to my number 07*********. Currently im on contract of £16 / month. Thankyou

Speaking to a person

Does anyone know the number and option number I call from abroad to speak to an actual person not just loads of options to press, which when pressed takes me to more options then recorded messages.The chat box isn't working either!

Contract information

Hello, I am on three contract for unlimited data and calls on a promo for £19 monthly, I will like to find out if i can also make international calls on this contract as well , calling Africa from the UK and how can I remove browsing restrictions if ...

Betty by Fledgling
  • 696 Views
  • 1 replies
  • 0 likes