Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3738 Views
  • 0 replies
  • 9 likes

My Go Roam ATW pass won’t access internet

I’m currently in the US.  I have an iPhone 15 Pro.  I received a text to say my go roam pass had activated but am not able to access the internet.  Any advice appreciated at it’s extremely frustrating. Have turned phone off and on etc manually choose...

MrsEH by Fledgling
  • 33 Views
  • 1 replies
  • 0 likes

Sim

Can my Samsung S22 sim card fit any other phones. I was a pay monthly account holder but just cancelled 

Proof of Barring

Hi there,I need to obtain proof of purchase and proof of usage for my insurance company. Unfortunately, the customer service I have received regarding this matter has not been very good.When I chatted with an agent on Live Chat, they informed me that...

SMS

I need to send an SMS to my home country which plan i need to recharge

Arshad by Fledgling
  • 52 Views
  • 2 replies
  • 0 likes

Problem with registering my credit card

So I have a problem with registering my card details when I try to edit parental setting.Im being asked to enter my card details that are 10.0% correct and the card is vaild until 2028.I have make sure to enter the details correctly but I keep gettin...

Unable to send SMS to Australian number

Hi all. I'm unable to send text to Australian numbers, I've tried a few different numbers in Australia known to be in service but no joy. I've turned phone on and off etc, checked sim settings etc and all ok.  Can send sms to UK numbers ok.  I checke...

ssjdug1 by Fledgling
  • 282 Views
  • 3 replies
  • 0 likes

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 165 Views
  • 1 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 335 Views
  • 1 replies
  • 0 likes